Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Average customer rating
4.7
(4,360 Reviews)
Rating breakdown 4,360 reviews
5 Stars
3,575
4 Stars
531
3 Stars
126
2 Stars
67
1 Star
61
92%of customers recommend this product.
(
1,188 out of
1,298)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Posted by: Samsung customer
Expertise:Expert
Verified Purchase:Yes
It's the best watch for Android. It's fast, and the battery lasted 4 days. That is because of a bigger battery in this model, 3 nm cpu, and optimized os. The display is beautifully bright. But this is a big watch, very big! I miss the rotating bezel, but have already adjusted to not having it.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
2
Buying this was a bad choice
on December 11, 2024
Posted by: Duey
I own several Samsung smart watches and I have to say this about the ULTRA, I hate it. The orange marine band is uncomfortable, unnecessarily thick and difficult to fasten. I walk the same route every day and my watch 5, 6 and smaller 7 models all record that I climbed 6 flights of stairs, The ULTRA? zero. No stairs climbed at all. I'm always on the bleeding edge of technology so I've purchased WAY too many watches but I have to say, this was a bad buy. On the positive side, it seems to keep time correctly.
Response from Samsung USBy R&R Team, December 12, 2024
Hey there Duey,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch Ultra. We appreciate your feedback as we strive to be innovative and improve the design and functionality of our products. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If the Marine Band is not to your liking, take a look at the Trail Band or the PeakForm band for your Galaxy Watch Ultra. Your Samsung smart watch automatically tracks the number of steps you've taken while wearing it. There are different factors that can cause the watch's step count to be inaccurate. However, you may need to verify how your steps are being counted by Samsung Health. The accuracy of the watch's step measurement can be affected by the following factors: > Make sure your watch and the Samsung Health app are using the latest software. > Environmental and skin conditions may affect how well the steps are recorded. > Steps are not counted when there is no hand movement in the exercise. For example, steps may not be recorded when pushing a lawn mower or cart because your hands are not moving. The watch is intended to calculate real step counts while walking. > Walk naturally without looking at the watch or your shoulders, elbow and wrist being raised. When you walk looking at the watch, the accelerometer will not properly measure your steps taken, distance traveled, or even calories burned. > The step count may not increase immediately when walking or exercising due to the step count algorithm. When the algorithm detects 10 continuous steps, the algorithm starts to count your steps taken and updates the step count. > You may experience a brief delay before the Steps app displays your latest step count. There may also be a delay before the Goal pop-up window appears. > If you use the steps tracker while traveling by car or train, vibration may affect your step count. Please take a moment to review, "Inaccurate steps on your Samsung smart watch" to help resolve what you may be experiencing with your device. If you would like any further assistance afterward, do not hesitate to reach out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/watches/galaxy-watch-ultra/
https://www.samsung.com/us/support/troubleshooting/TSG01003112/
https://www.samsung.com/us/support/downloads/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch Ultra. We appreciate your feedback as we strive to be innovative and improve the design and functionality of our products. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If the Marine Band is not to your liking, take a look at the Trail Band or the PeakForm band for your Galaxy Watch Ultra. Your Samsung smart watch automatically tracks the number of steps you've taken while wearing it. There are different factors that can cause the watch's step count to be inaccurate. However, you may need to verify how your steps are being counted by Samsung Health. The accuracy of the watch's step measurement can be affected by the following factors: > Make sure your watch and the Samsung Health app are using the latest software. > Environmental and skin conditions may affect how well the steps are recorded. > Steps are not counted when there is no hand movement in the exercise. For example, steps may not be recorded when pushing a lawn mower or cart because your hands are not moving. The watch is intended to calculate real step counts while walking. > Walk naturally without looking at the watch or your shoulders, elbow and wrist being raised. When you walk looking at the watch, the accelerometer will not properly measure your steps taken, distance traveled, or even calories burned. > The step count may not increase immediately when walking or exercising due to the step count algorithm. When the algorithm detects 10 continuous steps, the algorithm starts to count your steps taken and updates the step count. > You may experience a brief delay before the Steps app displays your latest step count. There may also be a delay before the Goal pop-up window appears. > If you use the steps tracker while traveling by car or train, vibration may affect your step count. Please take a moment to review, "Inaccurate steps on your Samsung smart watch" to help resolve what you may be experiencing with your device. If you would like any further assistance afterward, do not hesitate to reach out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/watches/galaxy-watch-ultra/
https://www.samsung.com/us/support/troubleshooting/TSG01003112/
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful watch which is just amazing. Thank you.
on December 11, 2024
Posted by: Aziz A
from New York City
Expertise:Expert
Verified Purchase:Yes
Amazing product. Amazing watch, very beautiful watch
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: WizDIz
from Delray Beach ,FL
Expertise:Expert
Verified Purchase:Yes
I purchased this watch as I travel internationally often and my old watch would never last a 24hour trip. This watch does and has my favorite face options of all the watches.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Adam H
from Emmaus, Pa
Expertise:Expert
Verified Purchase:Yes
First off let me start by saying this behemoth is absolutely amazing! I upgraded from an active 2 which was small and old. I wish there was more than one band from samsung included with it. I'm still learning all it's features but I am very happy with how it's performing so far! Touch screen sensitivity is comparable to my S24 Ultra! Oh and did I mention it is fast. Scrolling through it's different screens and options is seamless and smooth. Connectivity to nearby devices is so simple. If you want to track your daily activity, sleep, heart rate, and a multitude of things, than you have found watch for you, plus sooooo much more. I could go on and on and on. Go and check the specs for yourself! I would say that if you are a smart watch person this is a must.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Cjcfm1000
from Texas
Expertise:Expert
Verified Purchase:Yes
Extremely well built and beautiful design. Love it more than my previous Galaxy watch 4
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Victor
from Fresh Meadows, NY
Expertise:Expert
Verified Purchase:Yes
Excellent features. Very clear, works we'll compatability perfect
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: NUT BAGGER
Verified Purchase:Yes
Has some great features and is my daily driver... like all the health features.
Written by a customer while visiting Samsung US