Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Average customer rating
4.7
(4,360 Reviews)
Rating breakdown 4,360 reviews
5 Stars
3,575
4 Stars
531
3 Stars
126
2 Stars
67
1 Star
61
92%of customers recommend this product.
(
1,188 out of
1,298)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Posted by: Cape boy
from Cape
Expertise:Intermediate
Verified Purchase:Yes
Love the watch. Wish I knew that my watch 4 charging system would not work and samsung did not include a 15/20 volt wall charger along with the cable. For the price of the watch it should have been included. Also, not seeing the 2 day+ charge that others are posting
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
2
Exercises problem
on September 22, 2024
Posted by: John
Expertise:Expert
The Watch Ultra needs to show correct swim laps when exercising in the pool.
I do 74 laps, and it takes around 50-55 minutes. I compared it with Watch6 (the same result for 74 laps done—the watch showed only 48 and 52 - it doesn't show all laps) and another brand (the watch showed all the laps I swam—perfect count of the laps), so it is about 30% incorrect, way too much.
It happened after the last update.
Also, the reading of the calories for Watch6 and Watch Ultra are different.
It is unacceptable for such an expensive watch to show the results of exercise with such big differences.
Please correct the problem.
I do 74 laps, and it takes around 50-55 minutes. I compared it with Watch6 (the same result for 74 laps done—the watch showed only 48 and 52 - it doesn't show all laps) and another brand (the watch showed all the laps I swam—perfect count of the laps), so it is about 30% incorrect, way too much.
It happened after the last update.
Also, the reading of the calories for Watch6 and Watch Ultra are different.
It is unacceptable for such an expensive watch to show the results of exercise with such big differences.
Please correct the problem.
Features
3
Performance
4
Design
4
Value
2
Response from Samsung USBy R&R Team, October 1, 2024
Hey John! It's great to hear from you! We see that you contacted us to share your feedback on the Galaxy Watch Ultra. Challenge yourself to perform at your peak on your next run or bike ride using tracking with Galaxy AI. If your watch is not tracking your swims correctly we recommend making sure that your watch is up to date with the latest software update available. If you have already done so and this persists, it's best to leave an error report regarding this. To send an error report for your Galaxy Watch, Galaxy Buds, or Galaxy Ring, you'll need to use the Galaxy Wearable app on your connected phone or tablet. Open the Galaxy Wearable app on your phone or tablet. Tap Menu. This may appear as a circle in the bottom center of the screen or three horizontal lines on the left side. Tap More in the upper right. This looks like three vertical dots. Tap Settings, and then tap Contact us at the bottom. Tap Error reports under Send feedback. From the list, select the wearable device(s) you are having issues with to gather the data, and then tap Next. Make sure Send system log data is checked, and then fill out the other required fields. If you wish to include an additional attachment, you can tap the Attach icon which looks like a paper clip in the upper right corner. You can add a photo, screenshot, or voice recording. When you're ready, tap the send arrow in the upper right corner. If you have any further concerns or questions, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1
Screen off
on October 11, 2024
Posted by: MzQ2
from Arizona
Expertise:Intermediate
After taking a shower I saw my watch rebooting. So I took it off and saw that my screen was off.
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
4
Value
1
Response from Samsung USBy R&R Team, October 11, 2024
Thank you for reaching out! We always appreciate feedback from our customers. We noticed that you inquired about the Galaxy Watch Ultra. The Watch Ultra has a water-resistance classification of up to 100m for up to 10 minutes and an IP68 rating, which means it can withstand being submerged in up to 6 feet of water for up to 30 minutes. After exposure to water, be sure to rinse off any residue and dry the watch with a clean, soft cloth. Avoid exposing the watch to water at high pressure levels. If your watch still doesn't turn on, please contact Samsung Support so that we can assist you further. - Kelvin
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Written by a customer while visiting Samsung US
Posted by: Josh
from Utah
Expertise:Expert
Verified Purchase:Yes
A fitness watch that doesn't support external heartrate monitor is pretty useless IMO. This has been a consistent missing feature from Samsung watches and consistently shows how arrogant Samsung design teams are not recognizing that while ok, wrist base heart rate monitors typically fall short of chest straps.
Response from Samsung USBy Social Commerce, October 23, 2024
It's great to hear from you, Josh. Your feedback is always appreciated as we continue to make changes and improvements. We noticed you reached out to share your thoughts about the Galaxy Watch Ultra. The Samsung Health Monitor app allows you to use your Galaxy Watch to help record and monitor your heart health through the ECG feature, Heart rate monitor, and blood pressure monitor. After recording, you can save the data to your Galaxy phone and share the results with your doctors if needed. We've noted your concerns about wanting an external heart rate monitor and appreciate the suggestion. If you have any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4
Amazing watch with some first gen bugs
on March 24, 2025
Posted by: gntutara
[This review was collected as part of a promotion.] Absolutely love this watch! It fits super comfortably, to the point of where I hardly even notice it, and yet it still feels heavy and super premium! The watch has seamless interface across apps and rarely lags!
Pros:
Super fast
Gestures that actually work (for me)
Really good voice recognition
Comfortable
Easy to use
Extremely durable
Awesome work out tracking!
Super fast
Gestures that actually work (for me)
Really good voice recognition
Comfortable
Easy to use
Extremely durable
Awesome work out tracking!
Cons:
Had to send it in for service 2 times
Had to reset it once to fix issues
Buttons can be a bit clunky at times
Had to send it in for service 2 times
Had to reset it once to fix issues
Buttons can be a bit clunky at times
Overall this watch is great! I work an appliance maintenance job where I'm always smacking my watch on things and it hasn't even been scratched yet! Really impressed overall with the durability of this watch. Being first gen of this watch, it's got some bugs that need worked out but it definitely feels like a well engineered, well built, and nice to use product!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Galaxy Watch Ultra sucks!
on April 17, 2025
Posted by: Tommy
from Maryland
This watch is the most useless watch from Samsung that I've ever owned. Always wear Galaxy Watch since Gear 3 and trade in the newest one since. Last one was from Galaxy Watch 6 Classic, now to Ultra. But this Ultra series ALWAYS, I repeat, ALWAYS RESET by themselves! Make me have to pair and set them up every single time it reset!
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, April 18, 2025
Hi there Tommy,
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Watch Ultra. Your feedback allows us to continue to strive in providing the best products with superior functionality on the market. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your Galaxy Watch Ultra is disconnecting from your phone, try restarting both devices, make sure Bluetooth is enabled, and update the Galaxy Wearable app. If what you have described persists, uninstall and reinstall the app. A factory reset of the watch may also help resolve what you have been experiencing. If your Galaxy Watch Ultra is resetting your health goals, try updating the watch and Samsung Health app, rebooting the watch, clearing Samsung Health app data, or uninstalling and reinstalling the app. Let us know if you have any questions or if you would like any further assistance afterward by reaching out to Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
Samsung Support
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Warranty Information
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Facebook Messenger
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X Messages
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Samsung Community
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Samsung smart watch will not connect to a phone
https://www.samsung.com/us/support/troubleshooting/TSG01003238/
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Product Manuals
https://www.samsung.com/us/support/downloads/
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Watch Ultra. Your feedback allows us to continue to strive in providing the best products with superior functionality on the market. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your Galaxy Watch Ultra is disconnecting from your phone, try restarting both devices, make sure Bluetooth is enabled, and update the Galaxy Wearable app. If what you have described persists, uninstall and reinstall the app. A factory reset of the watch may also help resolve what you have been experiencing. If your Galaxy Watch Ultra is resetting your health goals, try updating the watch and Samsung Health app, rebooting the watch, clearing Samsung Health app data, or uninstalling and reinstalling the app. Let us know if you have any questions or if you would like any further assistance afterward by reaching out to Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
Samsung Support
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Warranty Information
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Facebook Messenger
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X Messages
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Samsung Community
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Samsung smart watch will not connect to a phone
https://www.samsung.com/us/support/troubleshooting/TSG01003238/
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Product Manuals
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Posted by: Reactor
from Fort Lauderdale, Florida
Expertise:Expert
Verified Purchase:Yes
I love the watch in every aspect! Great work Samsung!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Doesn't work with tattoos
on August 1, 2024
Posted by: Anonymous
from Florida
Expertise:Intermediate
I received my Galaxy 7 ultra watch and was very excited. It's a beuatiful watch and I did have problems with it when I used some of it's features. I have several tattoos on my arms and the heart rate monitor won't work it always tells me to scoot the watch down. No matter how many times I do this it won't work. When I go to use the tutorial for the gestures it keeps telling me to put watch on when I clearly have it on. I really hope yall can fix this and I didn't waste money on this expensive watch and not be able to use all the features. I put the watch on my wife who has no tattoos on her arm and the watch worked fine.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, August 1, 2024
Thank you for sharing your experience with us, Daniel. Your feedback is always needed as we continue to make improvements to our products and services. We see that you are reaching out regarding your new Samsung Galaxy Ultra. Our watches are for everyone! We understand that you are having some concerns over whether your tattoos are interfering with your watch sensor. Samsung offers a 12-month limited warranty for manufacturer defects. If the watch is too loose, or the sensor is dirty, it may have difficulty tracking your steps and heart rate. We recommend that you clean the watch and make sure it's properly fitted to get the best results. If this persists, please reach out to us at Samsung Support so that we can look into a resolution for this. -Kelvin
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Written by a customer while visiting Samsung US