Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Average customer rating
4.7
(4,360 Reviews)
Rating breakdown 4,360 reviews
5 Stars
3,575
4 Stars
531
3 Stars
126
2 Stars
67
1 Star
61
92%of customers recommend this product.
(
1,188 out of
1,298)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Customer Rating
1
A Complete Waste of Money
on February 4, 2025
Posted by: Karim
from VA, USA
Expertise:Expert
Do not waste your money on the Galaxy Watch Ultra. This so-called "premium" smartwatch is nothing but an overpriced piece of garbage. The battery life is absolutely terrible—it barely lasts a day on a full charge. And to make matters worse, it takes a ridiculous 4 hours to charge back up.
The health tracking features? Completely unreliable. The heart rate monitor, sleep tracker, and other health options are far from accurate, making them pretty much useless. If you're expecting a smartwatch that can actually help with fitness tracking, look elsewhere.
Samsung really dropped the ball with this one. Save yourself the frustration and invest in a better alternative.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy R&R Team, February 6, 2025
Hi there Karim,
Thanks for sharing your experience with using your Galaxy Watch Ultra. Your feedback is valuable as we continue our journey to bring our consumers the best in design and functionality. The Galaxy Watch Ultra offers up to 100 hours of battery life when in Power saving mode, up to 48 hours in Exercise power saving mode, and up to 60 hours of battery life without Power Saving mode. This is based on typical usage so results may vary. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For instance, certain apps can increase battery consumption. Please take a moment to review, "Reduced battery life on your Samsung smart watch" when you have the available time to learn about how you can increase your watch battery life. Also check out, "Clear the app cache and data on your Galaxy phone or tablet" and "Use Samsung Health sleep monitoring on your Galaxy Watch" to help resolve what you have described to be experiencing with your health tracking features. I have also included the link to your device manual for your review. Let us know if you have any questions for us after checking those out by reaching out to Samsung Support. We'd be happy to assist you further. Thank you for choosing Samsung!
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/watches/galaxy-watch-ultra/
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/support/answer/ANS10001372/
https://www.samsung.com/us/support/answer/ANS10003657/
https://www.samsung.com/us/support/downloads/
Thanks for sharing your experience with using your Galaxy Watch Ultra. Your feedback is valuable as we continue our journey to bring our consumers the best in design and functionality. The Galaxy Watch Ultra offers up to 100 hours of battery life when in Power saving mode, up to 48 hours in Exercise power saving mode, and up to 60 hours of battery life without Power Saving mode. This is based on typical usage so results may vary. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For instance, certain apps can increase battery consumption. Please take a moment to review, "Reduced battery life on your Samsung smart watch" when you have the available time to learn about how you can increase your watch battery life. Also check out, "Clear the app cache and data on your Galaxy phone or tablet" and "Use Samsung Health sleep monitoring on your Galaxy Watch" to help resolve what you have described to be experiencing with your health tracking features. I have also included the link to your device manual for your review. Let us know if you have any questions for us after checking those out by reaching out to Samsung Support. We'd be happy to assist you further. Thank you for choosing Samsung!
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/watches/galaxy-watch-ultra/
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/support/answer/ANS10001372/
https://www.samsung.com/us/support/answer/ANS10003657/
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
5
Great watch
on March 29, 2025
Posted by: Sausageguy71
[This review was collected as part of a promotion.] This is the best Galaxy watch yet. I love the style and capabilities.
Value
5
Written by a customer while visiting Samsung US
Posted by: My name is only 3 letters
from USA
Expertise:Expert
Verified Purchase:Yes
Love the watch its got great graphics? Not sure that the word I'm looking for but it's a lot better than my 5. That said it's not for thin wrist. It's a rather big watch face.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Sooooo Fly!!!...Of A Watch ⌚️
on July 31, 2024
Posted by: Dee32soon33
from Wisconsin
Expertise:Expert
The Samsung Galaxy Watch Ultra is a remarkable advancement in wearable technology, seamlessly merging cutting-edge design with functionality. At first glance, its sleek, rugged aesthetic impresses, boasting a durable titanium frame and a vibrant AMOLED display that shines even under direct sunlight. The watch feels robust yet comfortable, making it ideal for both daily wear and outdoor adventures.
One of the standout features of the Galaxy Watch Ultra is its integration of Galaxy AI. This intelligent assistant enhances the user experience by providing personalized health insights and activity tracking. Whether you're monitoring your heart rate during a workout or tracking your sleep patterns, Galaxy AI analyzes your data and offers actionable recommendations tailored to your lifestyle. This level of personalization is a game-changer, helping users stay motivated and informed about their fitness journeys.
Battery life is another highlight; the Ultra easily lasts multiple days on a single charge, which is a significant improvement for those who rely heavily on smartwatch features. The inclusion of advanced GPS capabilities also makes it an excellent companion for outdoor enthusiasts, ensuring accurate tracking of your routes and activities.
Samsung's commitment to health monitoring shines through with features like blood oxygen monitoring, ECG, and stress tracking, all powered by the AI's ability to learn and adapt to your habits. The integration of seamless connectivity with other Galaxy devices enhances its usability, allowing for quick replies to messages and easy access to apps on the go.
In conclusion, the Samsung Galaxy Watch Ultra, powered by Galaxy AI, is a sophisticated and versatile smartwatch that caters to both fitness enthusiasts and tech-savvy users. Its blend of style, functionality, and intelligent features makes it a standout choice in the crowded smartwatch market.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Mario Lotfe
from Atlanta
Expertise:Intermediate
Verified Purchase:Yes
Battery life is very lacking. Charging time as well. Not really new features compared to my galaxy 5 pro. That sleep apnea feature that they showcased so much? Wasn't able to make it work at least once, always asking for me tu put the watch up my wrist which is incredibly uncomfortable but I did it anyways and the thing still didn't work, had to turn the feaoff since it was only draining Battery. The same with AOD, had to turn it off because the battery would be drained in 12 hours. The design is not that good once you see it live and the options for bands are not really good.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
2
Response from Samsung USBy R&R Team, August 10, 2024
Thanks for sharing your insights, Mario. We appreciate your candidness as we continue to provide improvements to our products and services. We noticed that you are reaching out to let us know about your Watch Ultra. The Galaxy Watch Ultra includes many new exercise features to help you launch, track, and monitor your workouts your way. Additionally, the watch’s battery life can be extended while you’re working out with exercise power saving mode, which provides up to 48 hours of additional battery. If you are still experiencing these challenges on your device, we recommend checking if your watch is up to date with the latest software. From your phone, open the Galaxy Wearable app. Depending on your watch, you will either tap Watch settings or tap SETTINGS tab. Then, tap About watch, and then tap Update watch software. Or, tap About Gear, and then tap Update Gear software. If you require any further assistance, please let us know at Samsung Support. -Kelvin
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
1
Give back the ability to disable notifications!
on September 3, 2024
Posted by: CiceroRiPi
Expertise:Expert
I hope this brings more attention to Samsung, as this could be a very good watch, but they decided to remove our ability to disable health notifications on the watch, the problem is that the watch basically runs on the health app and they are ANNOYING, to say the least. The biggest reason we use your products is to control what we want and not be forced. Not to say more on the "Samsung" only features. The competition is way better if you continue this path, we chose Android/WearOS to have the freedom to do what we want and need, so we're not bound to one thing or another.
Features
2
Performance
5
Design
5
Value
2
Response from Samsung USBy R&R Team, September 4, 2024
It's great to hear from you! Your feedback is greatly appreciated. We see that you reached out to us about the Watch Ultra. The Galaxy Watch7 and Galaxy Watch Ultra are equipped with cutting-edge AI sleep analysis features designed to provide you with comprehensive insights into your sleep patterns. By wearing the watch while you sleep, it continuously monitors and analyzes various sleep-related data points, including blood oxygen levels and skin temperature. This allows for a more precise understanding of your sleep quality and duration. Additionally, the advanced sensors in the watch enable the detection of sleep-related breathing disorders, such as sleep apnea, providing valuable information for your overall sleep health. If you want to stop receiving these notifications, we suggest adjusting your Samsung Health settings. Go to Settings, then tap on Health. You can customize the following options: Inactive time- this allows you to choose when to receive inactive alerts. If you have any further questions or concerns, please reach out to us at Samsung Support. -Kelvin
smsng.us/Samsung- Support
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smsng.us/X-Messages
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Written by a customer while visiting Samsung US
Customer Rating
3
Great Looking watch but not good on battery life
on July 24, 2024
Posted by: Yanksdallas
Watch is really well made and looks great. Battery on the other hand is better on the Galaxy watch 5 pro.
Response from Samsung USBy R&R Team, July 25, 2024
We appreciate you leaving your honest review on our new Watch Ultra! Our customers' feedback is essential to our continuous improvement process. We're glad to hear that, besides the battery, you are satisfied with your watch. To help troubleshoot the battery issue, we recommend checking out the link provided below. Keep in mind that Samsung offers a 12-month limited warranty for manufacturer defects. If this persists, please reach out to us at Samsung Support. -Kelvin
samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
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Written by a customer while visiting Samsung US
Customer Rating
2
Great features, horrible battery life.
on July 26, 2024
Posted by: Curtis
from New Hampshire
Expertise:Expert
The watch has a lot of features, but the battery life is terrible. The battery life is at best the same as my Galaxy watch 6. So now thinking about just returning this and getting the watch 7. I upgraded for the battery life but it is no difference then my wife's watch 7. I do think it is the screen brightness of the ultra that destroys the battery. I don't necessarily need 3000 nits. I would rather save the cost difference if I'm getting the same battery life.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
1
Response from Samsung USBy R&R Team, September 12, 2024
Thanks for the outreach, Curtis. We greatly appreciate your feedback as we continue to make changes and improvements to our products and services. It looks like you contacted us to share your thoughts on the Galaxy Watch Ultra. We're glad to see that you've owned a Galaxy watch in the past. We want you to get the most out of this watch. We see that you reached out about concerns over the battery life. We recommend making sure that the watch is up to date with the latest software available. Software updates are like oil changes and tune-ups for your phone or tablet - they keep things running smoothly. They also help improve the user interface, enhance security, and remove minor bugs. Also, check out the link attached for additional options to help optimize your battery's performance. From your phone, open the Galaxy Wearable app. Depending on your watch, you will either tap Watch settings or tap SETTINGS tab. Then, tap About watch, and then tap Update watch software. Or, tap About Gear, and then tap Update Gear software. If this continues after troubleshooting, please reach out to us at Samsung Support for additional assistance. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (optimize battery life)
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smsng.us/Facebook-Messenger
smsng.us/X-Messages
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https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (optimize battery life)
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smsng.us/Facebook-Messenger
smsng.us/X-Messages
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Written by a customer while visiting Samsung US