Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Average customer rating
4.7
(4,360 Reviews)
Rating breakdown 4,360 reviews
5 Stars
3,575
4 Stars
531
3 Stars
126
2 Stars
67
1 Star
61
92%of customers recommend this product.
(
1,188 out of
1,298)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Customer Rating
1
Horrible features.
on March 18, 2025
Posted by: Noooooo
Expertise:Expert
Honestly the worst expierence with any electronic. My watch CONSTANTLY disconnect from my phone and I have reset and repair the watch almost every week. When I reset it it also completly reset all my fitness goals and achievements. I Honestly dont think I'll get another smart watch ever again.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, March 19, 2025
Hey Noooooo,
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Watch Ultra. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your Galaxy Watch Ultra keeps disconnecting from your phone, try restarting both devices, ensuring Bluetooth is enabled, and updating the Galaxy Wearable app. If what you have described persists, uninstall and reinstall the app. A factory reset of the watch may also help resolve what you have been experiencing. If your Galaxy Watch Ultra is resetting your health goals, try updating the watch and Samsung Health app, rebooting the watch, clearing Samsung Health app data, or uninstalling and reinstalling the app. Please feel free to contact Samsung Support afterward if you have any questions or if you would like any further assistance. Thank you for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung smart watch will not connect to a phone
https://www.samsung.com/us/support/troubleshooting/TSG01003238/
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Product Manuals
https://www.samsung.com/us/support/downloads/
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Watch Ultra. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your Galaxy Watch Ultra keeps disconnecting from your phone, try restarting both devices, ensuring Bluetooth is enabled, and updating the Galaxy Wearable app. If what you have described persists, uninstall and reinstall the app. A factory reset of the watch may also help resolve what you have been experiencing. If your Galaxy Watch Ultra is resetting your health goals, try updating the watch and Samsung Health app, rebooting the watch, clearing Samsung Health app data, or uninstalling and reinstalling the app. Please feel free to contact Samsung Support afterward if you have any questions or if you would like any further assistance. Thank you for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung smart watch will not connect to a phone
https://www.samsung.com/us/support/troubleshooting/TSG01003238/
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Product Manuals
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
5
The best watch so far by samsung
on March 21, 2025
Posted by: Love2buy
[This review was collected as part of a promotion.] Loaded with Great features and has a very smart appearance.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love the ultra watch, it has alot feathers.
on March 27, 2025
Posted by: Tarekgn223
[This review was collected as part of a promotion.] Nice watch, easy to install the apps. Has a lot of features.
Value
5
Response from Samsung USBy R&R Team, March 27, 2025
Hey there Tarekgn223,
Thanks for sharing your experience with using the Samsung Galaxy Watch Ultra. We value your feedback and appreciate your business. We are jumping over the moon to hear that your Galaxy Watch Ultra has been everything your wanted and more! If you would like to share any other feedback with us or if you would like further assistance, please feel free to contact Samsung Support at your leisure. Thank you for being a devoted Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Thanks for sharing your experience with using the Samsung Galaxy Watch Ultra. We value your feedback and appreciate your business. We are jumping over the moon to hear that your Galaxy Watch Ultra has been everything your wanted and more! If you would like to share any other feedback with us or if you would like further assistance, please feel free to contact Samsung Support at your leisure. Thank you for being a devoted Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Written by a customer while visiting Samsung US
Customer Rating
5
This product has awesome features.
on April 6, 2025
Posted by: Keekee
[This review was collected as part of a promotion.] I appreciate the convenience of accessing my exercise list with the side button. It's particularly helpful during my mountain trail runs and strength training sessions.
Value
5
Response from Samsung USBy R&R Team, April 8, 2025
Greetings KeeKee,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Watch Ultra. We appreciate your feedback as it provides us the opportunity to remain innovative while improving the functionality of our product line. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. It's so wonderful to hear that your Galaxy Watch Ultra is living up to your expectations and keeping up with your active lifestyle. If you would care to provide any other feedback with us or if you would like any further assistance, please feel free to contact Samsung Support. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Watch Ultra. We appreciate your feedback as it provides us the opportunity to remain innovative while improving the functionality of our product line. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. It's so wonderful to hear that your Galaxy Watch Ultra is living up to your expectations and keeping up with your active lifestyle. If you would care to provide any other feedback with us or if you would like any further assistance, please feel free to contact Samsung Support. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Posted by: Joni
from New Jersey
Expertise:Intermediate
Verified Purchase:Yes
I love my new watch! I love all the features, especially the detailed sleep tracker and being able to measure my stress. The watch is helping me make positive changes.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 8, 2025
Hi Joni,
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Watch Ultra. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. We're delighted to hear how much you've fallen in love with the features and functionality of your Galaxy Watch Ultra since unboxing. The Galaxy Watch Ultra is a wonderful choice for users who prioritize durability, performance, and advanced features. Feel free to reach out to Samsung Support if you would like to share additional feedback with us or if you would like any further assistance. Thank you for being a cherished Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Watch Ultra. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. We're delighted to hear how much you've fallen in love with the features and functionality of your Galaxy Watch Ultra since unboxing. The Galaxy Watch Ultra is a wonderful choice for users who prioritize durability, performance, and advanced features. Feel free to reach out to Samsung Support if you would like to share additional feedback with us or if you would like any further assistance. Thank you for being a cherished Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Written by a customer while visiting Samsung US
Posted by: AllenB
from Alabama
Expertise:Expert
Verified Purchase:Yes
Sleek, elegant, and amazing features! I usually trade up when a new version is released, but this one is definitely a keeper.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great watch for people on the go
on June 19, 2025
Posted by: MobileWorm
[This review was collected as part of a promotion.] The Galaxy Watch Ultra looks sharp, especially the silver and white variant. The display is crisp and the battery lasts long enough for a full day of work and workouts.
Galaxy AI adds real value without getting in the way. I use it to set timers and alarms by voice, which Galaxy AI remembers and suggests automatically. It saves time and cuts distractions.
Galaxy AI adds real value without getting in the way. I use it to set timers and alarms by voice, which Galaxy AI remembers and suggests automatically. It saves time and cuts distractions.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Not really as advertised
on February 10, 2025
Posted by: TDSC
from Massachusetts
Expertise:Intermediate
The watch is pretty much the Galaxy Watch 7 in a different case with an action button. It's advertised as a tough and rugged version of outdoor sports. Suddenly, one day, the sensors stopped functioning, and then the action button wasn't responding; I am now facing repair costs because it is considered out of warranty for some unseen internal damage. There is no cracked screen, no scratches or nicks. It's never been dropped and slammed against anything, yet somehow, there is damage to the motherboard. I am quickly getting fed up with Samsung, trying to avoid costs at my expense.
So think twice if you invest in this watch for its rugged, tough case.
Features
3
Performance
3
Design
2
Value
2
Response from Samsung USBy R&R Team, February 12, 2025
Howdy TDSC,
Thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy Watch Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We also offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments. This powerful protection for your Galaxy life covers unlimited drops, spills, and mechanical breakdown. Talk about peace of mind! We would be more than happy to assist you further with what you may be experiencing with the features of your Galaxy Watch Ultra, however, we need more details than we currently have available before we can do so. Please do not hesitate to reach out to Samsung Support at your leisure if you would like any further assistance with troubleshooting your device. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
Thanks for taking the available time out of your day to share your thoughts with us about your Samsung Galaxy Watch Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We also offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments. This powerful protection for your Galaxy life covers unlimited drops, spills, and mechanical breakdown. Talk about peace of mind! We would be more than happy to assist you further with what you may be experiencing with the features of your Galaxy Watch Ultra, however, we need more details than we currently have available before we can do so. Please do not hesitate to reach out to Samsung Support at your leisure if you would like any further assistance with troubleshooting your device. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US