Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Average customer rating
4.7
(4,360 Reviews)
Rating breakdown 4,360 reviews
5 Stars
3,575
4 Stars
531
3 Stars
126
2 Stars
67
1 Star
61
92%of customers recommend this product.
(
1,188 out of
1,298)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Posted by: Nobody
Expertise:Intermediate
Verified Purchase:Yes
You better have a samsung phone new enough and with software ver 11 or greater otherwise your Ultra watch will be a door stop nothing more.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, November 4, 2024
We appreciate you taking the time to share your feedback on the Galaxy Watch Ultra. Your feedback helps us as we continue to make constant improvements. Introducing the Galaxy Watch Ultra in premium Titanium, designed for durability and style. This advanced smartwatch features cutting-edge AI-powered health insights, providing personalized feedback and data to help you stay on top of your wellness goals. With its impressive water resistance, this watch is engineered to withstand various aquatic environments, ensuring you can wear it confidently during workouts, swimming, or in rainy conditions—up to 10 ATM. The Galaxy Watch Ultra boasts an exceptional battery life of up to 100 hours on a single charge, allowing you to track your activities and health metrics without the constant worry of recharging. Whether you're running, hiking, or simply managing your daily tasks, this smartwatch is equipped to keep up with your active lifestyle. As you stated, the Galaxy Watch Ultra must be paired with a Samsung Galaxy smartphone with Android 11. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Abhi
Expertise:Intermediate
Verified Purchase:Yes
Battery life is less than 2 full days. Very disappointed as it does not even come close to the Samsung's claim of 4 days of battery life.
Response from Samsung USBy R&R Team, July 28, 2024
Thanks for leaving your honest feedback, Abhi. We see that you're reaching out to us concerning your battery. Your Galaxy Watch may experience battery drain or decreased battery life due to certain apps causing increased battery consumption. We will include a link below to assist you in optimizing your watch's battery life. If this continues, reach out to us at Samsung Support for further assistance. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
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https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
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Written by a customer while visiting Samsung US
Customer Rating
5
Almost perfect
on August 11, 2024
Posted by: Thebeatlesjg
from Palm springs, CA
Expertise:Expert
I have had many different generations of samsung smartwatches since the first samsung smartwatch. I usually will skip a gen or two in-between to ensure there's a significant upgrade worthy of spending the extra money. My past two watches by samsung was the galaxy watch 3 titanium and the watch 5 pro. The software os and how it responds on the watch ultra is night and day different compared to the previous generation watches. It finally works effortlessly when scrolling through settings or opening apps, there's no longer a lagg or hesitation. It feels more like a finalized product for the software vs the previous models which had much room for improvement. It's nice to see that Samsung didn't just focus on a redesign and actually put the effort in enhancing the user experience. The design from the pictures and video reviews, it made me skeptical of buying it. But in person and with the help of a few accessories, the watch is actually really nice and feels more like a premium watch rather than a toy like the watch 5 pro felt like. My only complaint really is that they didn't fully wrap the watch housing in the glossy titanium dark gray, the dull, non shiny dark gray along the edges, feels more like plastic than metal and makes it feel cheap at first. I would have preferred if they made that part optional, so you could choose to have a full titanium watch or have one thats part dull plastic look like this one has. That was one of my favorite parts of the watch 3 titanium, is the whole watch was titanium so it made it feel like a very expensive watch. Opposed to this watch. Which feels more like a watch to wear while working out, and not something you would wear when going out to a nice dinner or the clubs. The battery life is really good when running in battery saving mode, you can even configure to keep the health tracking/fitness sensors active or have them off during the battery saving mode. I wear the watch all day and when I'm sleeping, I just top the battery off with a small charge when showering and getting ready for the day in the am, and it charges fast so it's always full everytime I start my day. I would recommend seeing the watch in person, because the colors are slightly different in the photos than in real life. I think they've definitely improved the watch significantly, I just wish they had kept the rotating bezel, this watch has a bezel look alike but it's not functional. If you are thinking about upgrading your watch or switching over from a different watch brand, I would highly recommend it. And there are many ways you can personalize the watch like I did with 3rd party or even samsung accessories.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Just amazing
on July 25, 2024
Posted by: Hgrunwell
[This review was collected as part of a promotion.] Absolutely amazing watch, loving it. Much faster and more fluid than previous versions and while it's a lot thicker then I had hoped it actually does not look bad and on my wrist looks pretty good.
Value
5
Written by a customer while visiting Samsung US
Posted by: Greg
from Colorado
Expertise:Expert
Verified Purchase:Yes
Outstanding watch the best one yet maney usefull features unable to list samsung did an outstanding job on this watch, you will not be dissemination
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Don't buy
on September 4, 2024
Posted by: Patrick
The battery life is no where 100 hrs. Mine has to be charged twice a day
Response from Samsung USBy R&R Team, September 4, 2024
Thank you for contacting us, Patrick. We appreciate your feedback on the Galaxy Watch Ultra. We are always working to improve our products and services. The Galaxy Watch Ultra features an impressive battery life of up to 48 hours in Exercise Power Saving mode. This ensures reliable performance, allowing it to accompany you through your activities without interruptions, even during extensive exercise sessions. Additionally, the Galaxy Watch Ultra comes with unparalleled AI capabilities, enhancing the overall user experience and keeping the device at the forefront of technological advancements in the smartwatch industry. If you are experiencing shortened battery life while using your Watch Ultra we recommend making sure that your watch's battery is up to date with the latest software version. From Settings, tap Software Update to check for available software updates. You can also check out the link attached for additional options that should help optimize your watch's battery life. If this continues, please reach out to us at Samsung Support for additional assistance. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
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Written by a customer while visiting Samsung US
Customer Rating
1
Extremely underwhelming.
on February 13, 2025
Posted by: Tjay
from MA
Expertise:Expert
I just upgraded to the Galaxy watch ultra, and couldn't be more disappointed. Apps like Facer and WatchMaker have been blocked. You can't create your own faces, download watche faces unless you purchase them from the google play store. One of my favorite things was creating my own faces for different occasions and now thats not possible. Other than the extended battery life, the watch doesn't do anything different from my Galaxy watch 4 classic. For the price point, I was expecting a lot more. I'm probably going to return the ultra and stick with my Galaxy classic.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
3
Value
1
Response from Samsung USBy R&R Team, February 14, 2025
Good day Tjay,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch Ultra. We value your honesty as we improve the design and functionality of our product line. We realize how important features, apps, and software can be when choosing your device. The Samsung Galaxy Watch Ultra is a great option as it boasts a more rugged build quality with a titanium casing, enhanced battery life, superior GPS tracking with dual-frequency capabilities, a dedicated "Quick Button" for immediate access to workout features, and a wider range of advanced sports tracking functionalities. The Watch Ultra is ideal for serious athletes and outdoor enthusiasts who need a watch that can withstand tough conditions while providing detailed activity data. If you would like to share additional feedback with us or if you would like any further assistance, please feel free to contact Samsung Support at your earliest convenience. Thank you for being an unwavering Samsung customer.
- Debra
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https://www.samsung.com/us/watches/galaxy-watch-ultra/
Device Manual
https://www.samsung.com/us/support/downloads/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch Ultra. We value your honesty as we improve the design and functionality of our product line. We realize how important features, apps, and software can be when choosing your device. The Samsung Galaxy Watch Ultra is a great option as it boasts a more rugged build quality with a titanium casing, enhanced battery life, superior GPS tracking with dual-frequency capabilities, a dedicated "Quick Button" for immediate access to workout features, and a wider range of advanced sports tracking functionalities. The Watch Ultra is ideal for serious athletes and outdoor enthusiasts who need a watch that can withstand tough conditions while providing detailed activity data. If you would like to share additional feedback with us or if you would like any further assistance, please feel free to contact Samsung Support at your earliest convenience. Thank you for being an unwavering Samsung customer.
- Debra
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https://www.samsung.com/us/watches/galaxy-watch-ultra/
Device Manual
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
5
This is the WATCH
on February 16, 2025
Posted by: tomer116
[This review was collected as part of a promotion.] I got he white one and it looks so fancy. I use it for work for training and everywhere people are immediately noticing it and asking questions about it.
This watch does everything I need, and I always live just ti sit and customize the watch faces.
No issues at all.
Value
5
Written by a customer while visiting Samsung US