Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Average customer rating
4.7 out of 5
4.7
(4,360 Reviews)
Open Ratings Snapshot
Rating breakdown 4,360 reviews
5 Stars
3,575
4 Stars
531
3 Stars
126
2 Stars
67
1 Star
61
92%of customers recommend this product. 
(
1,188 out of 1,298
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Customer Rating
1 out of 5
1
Watch battery SUCKS
on November 28, 2024
Posted by: Garrett
from California
Verified Purchase:Yes
I am so upset. The second time having purchased the watch and the battery lasts 1 day only. First time, didn't even charge.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
1 out of 5
1
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, November 29, 2024
It's wonderful to hear from you, Garrett! Your feedback is always appreciated as we strive to make improvements. The Watch Ultra features a power-up cycling function that utilizes Functional Threshold Power (FTP). By pairing a power meter with your Galaxy smartphone, Galaxy AI can quickly estimate your FTP based on your heart rate. You can then set your training intensity according to your FTP to help you achieve peak performance. We understand the importance of having a durable battery so that you can enjoy the features of this watch. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Please check out the link attached for options to help optimize your watch's battery life. If this continues to be your experience, please be sure to reach out to us at Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Final Straw. Going to other brand!
on December 6, 2024
Posted by: Unhappy Android
from Oxnard, CA
Expertise:Expert
I made the mistake of buying this watch because the reviews were incredibly high. Given the track record of Samsung, I should have known to be cautious.
I made sure to thoroughly update my phone apps to accommodate features of the new watch. Then made sure to update the watch, connect to wifi and bluetooth, and spent time sorting how I wanted the layout of the watchface and apps to be.
I soon realized that not only was I not getting any text message notifications to my watch... But even once I saw my phone had new text messages, when I went to the watch to read them I noticed the watch never received any of the new text messages!
I now realize via message boards and other sites. It is a bug. Will be returning. Not worth the headache if I can't get notifications and the watch isn't syncing even though all settings are correct.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, December 6, 2024
We appreciate you taking the time to reach out with your feedback on the Galaxy Watch Ultra. Your input is valued as we strive to enhance our products further. The Galaxy Watch Ultra serves as your shortcut to staying connected, making it easier than ever to communicate. With Suggested Replies powered by Galaxy AI, you can enjoy quick text-reply suggestions tailored to the context of your conversations. The watch lets you control your phone with just a pinch, enabling you to capture photos, answer calls, or silence alarms effortlessly. When paired with other Galaxy devices, the Galaxy Watch Ultra becomes even more powerful, enhancing your overall experience. We hate to see that you've had some challenges receiving text messages. To use the call or text features via Bluetooth, the watch must be connected to a phone through Bluetooth and the Galaxy Wearable app. If the watch is connected remotely via Wi-Fi, you will not receive incoming calls. Please verify that silent modes are disabled. Do Not Disturb, Goodnight, and Theater modes are silent modes that minimize distractions by silencing your watch. Depending on the mode, alarms and alerts may be silent, and the touchscreen may not turn on during incoming calls. Press any key on the watch, rotate the bezel, or raise your wrist to turn on the screen and check for incoming calls. If these steps do not help, check out the link attached for additional troubleshooting options. If this persists after doing so, reach out to us at Samsung Support and we'll be more than happy to further assist you. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003245/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung Galaxy Experience
on April 22, 2025
Posted by: John Gore
from Chicago, IL
Expertise:Expert
Verified Purchase:Yes
I love the watch, there are tons of new features that make it the best watch in its class.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Nice looking watch with pretty bad battery life.
on August 4, 2024
Posted by: Nikita
from New Jersey
Expertise:Expert
Pros:
The watch design appears nice, it sits comfortably on the wrist and feels somewhat premium.
The screen is bright and sharp, which is expected from most modern smartwatches.
The new strap mechanism is interesting, but I'll reserve judgment until I see how it holds up over time.
The faster performance due to the new processor.
Cons:
The battery life is abysmal. What a disappointment. Despite turning off the always on display, I've barely scraping by with 2 days. Frankly, that’s not impressive.
Comparing it to my previous Samsung Classic Watch 4, it’s like choosing between two equally unappetizing options.
And here’s the kicker: Some important health features are exclusive to Samsung phones. If you’re not in the Samsung ecosystem, tough luck. That’s a significant drawback.
In summary, the watch has its merits, but the battery issue is a glaring flaw. Perhaps I’ve stumbled upon a lemon, and returning it might be my best move.
So be aware.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
5 out of 5
5
Value
2 out of 5
2
Response from Samsung USBy R&R Team, September 19, 2024
Thank you for getting in touch with us, Nikita. We appreciate your feedback as we strive to make improvements. It seems that you contacted us to share your thoughts on the Galaxy Watch Ultra. The Watch Ultra offers features like multisport, allowing you to switch between sports and create your own challenges easily. We understand your concerns about the shortened battery life and receiving text messages from a group chat. LTE watches are set up with the service providers under a separate phone number from your phone, which is why the calls are likely going to the watch instead of the phone. The only available option on the watch is to block the number. To do this, open the Phone app on the Watch, select the number, scroll down, and tap "Block number." As far as the battery, we recommend making sure your watch is up to date with the latest software update available. From Settings, tap Software Update to check for available software updates. Check out the link attached for additional options to help optimize your Watch Ultra's battery life. If you have any further concerns or questions, please reach out to us at Samsung Support for further assistance. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
No rotating bezel
on July 27, 2024
Posted by: Pbeez
from Texas
So far I like it the battery is excellent the only thing they missed out on is the rotating bezel to me that makes all the difference in the world that's why only four stars.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
3 out of 5
3
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Great, but bad charging
on August 2, 2024
Posted by: Necrodiety
from Orlando, FL
Expertise:Expert
Battery, screen, and new health sensors are good. But, the charging base that comes with it doesn't work well if you don't lay it perfectly flat and in the perfect spot. If you are using their outdoor band, you can't lay it flat. This means it stops and starts charging many times which can hurt the battery. I put it back on my old stand that works perfectly with galaxy 6 and that works better, but because its heavier, it will sometimes slide down a bit and stop charging. Samsung, please take note of the charging issues and make a good stand, not just that magnetic base that doesn't like bands under it.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy R&R Team, August 2, 2024
Hello! It's fantastic to hear from you. We always appreciate getting insights into our customers' experiences with our products. Your feedback is incredibly valuable to us as we strive to make continuous improvements. We understand that you're reaching out to share your experience with the new Watch Ultra. The Galaxy Watch Ultra is designed to withstand tough workouts, built for top-of-the-line performance wherever your adventures take you, from frozen mountain peaks to dusty deserts. Once again, thank you for sharing your thoughts about the new watch and its charger. If there's anything else on your mind or if you have any questions, please feel free to reach out to Samsung Support. - Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Great looking not practical
on August 2, 2024
Posted by: Tony
from Texas
Expertise:Expert
Verified Purchase:Yes
Great looking watch, battery died way to fast making it impractical to wear at the time most needed
No, I would not recommend this to a friend.
Performance
1 out of 5
1
Design
5 out of 5
5
Value
1 out of 5
1
Response from Samsung USBy R&R Team, August 2, 2024
Thank you for taking the time to share your experience, Tony. We welcome all candid feedback as we strive to make continuous improvements to our products and services. We see that you are reaching out about your new Watch Ultra. We understand how vital it is to maximize your device's power. We recommend checking out the link attached, which should provide options to optimize your watch's battery life. We want you to fully enjoy our new features, such as our new emergency siren, processor, and advanced GPS. If this persists, please let us know at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Fake heart rate data
on October 23, 2024
Posted by: DSilver
from Az
Expertise:Expert
Verified Purchase:Yes
Same issue as the watch 5, heart rate is a total fabrication most of the time. It's funny, you can look at the heart rate app, your heart rate fluctuates up... down.... and all around, but take a peek under the watch and the green light isn't even on, lol. When you choose monitor continuously, it monitors when you're walking, but not when your at rest or it deems you to not be active enough. Nothing worse than fake data. Aside from that, it's an ultra in name, certainly not in battery life.
No, I would not recommend this to a friend.
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, October 24, 2024
Hey DSilver! We appreciate you taking the time to share your insightful feedback on the Galaxy Watch Ultra. We aim to provide our customers with the best experience possible. The Watch Ultra features enhanced heart rate monitoring that allows you to customize your training for optimal results, tailored specifically for you. If the step or heart rate tracking features are not working properly on your watch, the watch band or strap may be too loose or the watch's software might need updating. However, a simple reboot may solve the problem. If the watch is too loose, or the sensor is dirty, it may have difficulty tracking your steps and heart rate. Make sure to clean the watch and make sure it's properly fitted to get the best results. Another possible solution would be to reboot the watch. Press and hold the Home key (Power key) and Back key simultaneously for 7 seconds, until the watch displays "Rebooting..." When the watch has finished booting, test the step and heart rate trackers. If you are still having challenges after rebooting your watch, check for software updates on your watch and the Galaxy Wearable app. As far as your battery, we recommend always making sure that your watch is up to date with the latest software available. Your Samsung smartwatch isn’t all cogs and gears - it’s wires, processors, data chips, and software! And just like with any other smart device, the watch's software and apps will need to be updated every so often. Luckily, you can update both whether or not you have a phone! If your watch is paired with a Samsung phone you can use Samsung Members to perform a diagnostic on your watch battery. If it passes the test, you'll know the battery is in good condition. Check out the link attached for additional options to help optimize your watch's battery life. If any of what you are experiencing persists, please reach out to us at Samsung Support so that we can further assist you. -Kelvin
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Written by a customer while visiting Samsung US
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