Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Average customer rating
4.7
(4,360 Reviews)
Rating breakdown 4,360 reviews
5 Stars
3,575
4 Stars
531
3 Stars
126
2 Stars
67
1 Star
61
92%of customers recommend this product.
(
1,188 out of
1,298)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Posted by: Srid
from NJ
Expertise:Expert
Verified Purchase:Yes
Wonderful smartwatch in the market both including Android and IOS
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: S Reavish
from Atlanta GA
Expertise:Intermediate
Verified Purchase:Yes
I get a lot of compliments on the watch! Nice size and perfect weight to it!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Good performance but questionable design
on October 6, 2024
Posted by: Merklynn
Expertise:Expert
Got this when it came out and got a great upgrade deal but not too sure about it, ended up having to return it and had a bit of a nightmare doing that. It has a great screen, faster than the last generation and the bands feel chuncky but it is huge. Looks like walking around with a TV on your wrist, There is no rotating physical control despite the appearance of the middle button and it isn't compatible with older bands. Given the size I expected much better battery life.
Features
3
Performance
4
Design
2
Value
3
Response from Samsung USBy R&R Team, October 7, 2024
We appreciate your outreach, Merklynn. We always look forward to getting feedback from our valued customers. We see that you reached out to share your thoughts on the Watch Ultra. The Watch Ultra features a 1.5-inch Super AMOLED display, providing a bright and clear viewing experience, making it ideal for outdoor use and fitness tracking. While we understand that the watch may feel large on the wrist, its design is meant to accommodate advanced features like enhanced battery life and rugged durability, which are crucial for outdoor activities. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Check out the link attached to learn more about how to increase your watch's battery life. If this persists, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
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Written by a customer while visiting Samsung US
Posted by: B Thach
from Rhode Island
Verified Purchase:Yes
The battery life is amazing. I can go about 2-3 days with charging with all settings turned on. It took me awhile to get used to the square bevel. The watch is very thick.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Samsung for life
Expertise:Intermediate
Verified Purchase:Yes
I bought this watch for myself, I loved my previous Galaxy watch. The Ultra is even better than I ever imagined, the ease of setting up your apps, the seamless flow of the watch and how fast the watch is. I love the Ultra so much I got another one for my husband as a birthday gift. And the trade in for our old watches was so easy and fast.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
WATCH COLOR-CONTRAST
on October 6, 2024
Posted by: DogEatDog
from USA
Expertise:Intermediate
It sure would be nice to see the WHITE, GREY and SILVER all displayed with the same watch screen so as to be able to equally compare the look of the watch. The white on white is not extremely attractive however with a black face it might be far more appealing.
Response from Samsung USBy R&R Team, October 7, 2024
Thanks for reaching out to share your thoughts on the Galaxy Watch Ultra with us. We always look forward to getting feedback from our customers. The Galaxy Watch Ultra offers a variety of band options suitable for different terrains, allowing you to be prepared for any expedition. With the new One UI and an all-new processor, the Galaxy Watch Ultra provides reliable coverage wherever you go. The watch bands for the Galaxy Watch7 and Galaxy Watch Ultra are made using a variety of comfortable and stylish materials, offering something for everyone. For instance, the functional Sport Band is perfect for fitness enthusiasts, while the Athleisure band is ideal for casual wear. We appreciate your feedback about having all the watches on one display to compare the colors. Your feedback is always needed and we hope to hear more from you in the future. If you have any further questions or concerns, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4
I love the Samsung Galaxy Ultra Watch
on October 7, 2024
Posted by: GrimmDarkbane
[This review was collected as part of a promotion.] I really love the Galaxy ultra watch I didn't think I would because I already own a galaxy 22 ultra and didnt see the benefits of owning the watch at first but the longer I have it the more I realize how wonderful it actually is also i can transfer music files from my galaxy s22 ultra to my watch and the ability to verbally use and interact with Galaxy AI to control my device while driving is absolutely fantastic!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointed with HR accuracy
on October 7, 2024
Posted by: Swibirun
Expertise:Intermediate
I've had my Galaxy Watch Ultra for a few weeks now and I am disappointed with the lack of accuracy with the heart rate monitoring. For the record, I like Samsung have owned multiple Samsung phones, tablets, and even buy Samsung tablets for our company.
I have used various brands of heart rate monitors for training since the early 1990s. My Galaxy Watch Ultra seems fine just walking around but on simple workouts like spin biking or walking on a treadmill my heart rate will shoot up to 40 to 100 bpm higher than what it actually is. For example, tonight it showed my heart rate at 213 bpm when a chest strap monitor and manual measurement both showed my heart rate was 100 bpm. This has happened 4 or 5 times in just the few weeks I've had it.
I've tried restarting the watch before exercise and making sure the watch is about 1 finger width above the wrist and comfortably snug.
I'm so let down with the performance that I have actually purchased a different brand heart rate monitor since purchasing my Galaxy Watch Ultra just a month ago.
I like the watch itself except for the HR inaccuracy. Unfortunately, the primary reason I bought it was for HR monitoring during training.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
3
Response from Samsung USBy R&R Team, October 9, 2024
We appreciate you taking the time to share your feedback with us, Swibirun. We aim to provide our customers the best experience possible. We noticed you reached out to share your feedback on the Galaxy Watch Ultra with us. We hate to hear that you've been experiencing challenges while trying to measure your heart rate. The accuracy of your device and its software, including heart rate readings, may be affected by environmental conditions, skin condition, activity during use, device settings, user-provided information, sensor placement, and user interactions. Samsung Health measures your heart rate using lights and sensors located on the back of your watch. But you’ll need to make sure you're doing things properly to get the best measurement results. Check out the following information:
-For a mid-workout measurement, take a brief break before taking your heart rate.
Take measurements when seated and when you are relaxed for the most accurate reading.
-Do not move your body while taking heart rate measurements. Doing so may cause your heart rate to be recorded inaccurately.
-If the measurement is very different from the expected heart rate, rest for 30 minutes and then measure it again.
-If your heart rate is extremely high or low, measurements may be inaccurate. Wear the watch snugly above the wrist. Do not fasten the watch band too tightly. Avoid attaching third-party bands to your watch, and only use the band included with your watch or a Samsung-approved band specifically designed for it.
-Measurements may need to be repeated at least five times for the most accurate results.
-Remove the protective plastic from the heart rate measurement sensor before taking measurements.
-If the heart rate sensor is not working properly, wipe the sensor, and adjust the position of the watch to sit above your wrist.
Be sure to check out the link attached for additional tips to help get accurate readings on your watch. If you've already tried these steps and what you are experiencing persists, please reach out to us at Samsung Support so that we can look into what can done to get this resolved. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003311/
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-For a mid-workout measurement, take a brief break before taking your heart rate.
Take measurements when seated and when you are relaxed for the most accurate reading.
-Do not move your body while taking heart rate measurements. Doing so may cause your heart rate to be recorded inaccurately.
-If the measurement is very different from the expected heart rate, rest for 30 minutes and then measure it again.
-If your heart rate is extremely high or low, measurements may be inaccurate. Wear the watch snugly above the wrist. Do not fasten the watch band too tightly. Avoid attaching third-party bands to your watch, and only use the band included with your watch or a Samsung-approved band specifically designed for it.
-Measurements may need to be repeated at least five times for the most accurate results.
-Remove the protective plastic from the heart rate measurement sensor before taking measurements.
-If the heart rate sensor is not working properly, wipe the sensor, and adjust the position of the watch to sit above your wrist.
Be sure to check out the link attached for additional tips to help get accurate readings on your watch. If you've already tried these steps and what you are experiencing persists, please reach out to us at Samsung Support so that we can look into what can done to get this resolved. -Kelvin
https://www.samsung.com/us/support/answer/ANS10003311/
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Written by a customer while visiting Samsung US