Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Average customer rating
4.7
(4,360 Reviews)
Rating breakdown 4,360 reviews
5 Stars
3,575
4 Stars
531
3 Stars
126
2 Stars
67
1 Star
61
92%of customers recommend this product.
(
1,188 out of
1,298)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Posted by: Earl J
from Georgia
Expertise:Intermediate
Verified Purchase:Yes
I love this watch, particularly the screen size and the storage size. This is definitely a winner and suits all of my needs!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Tom T
from Kent, WA
Expertise:Intermediate
Verified Purchase:Yes
Great looking watch! Battery life is better than my previous Samsung watches.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: alsoc03906
from SC
Verified Purchase:Yes
Love the Watch Ultra! It's fast, intuitive, and easy to use.
It's also very durable. I've hit the screen on hard objects, and it didn't even scratch. I also have scraped the body multiple times, and no mark was left.
I think the biggest factor is the battery life. It has such a long run time, I no longer have to worry about recharging every chance I'm not using it. And with the fast charger I can recharge in a little over an hour.
It's also very durable. I've hit the screen on hard objects, and it didn't even scratch. I also have scraped the body multiple times, and no mark was left.
I think the biggest factor is the battery life. It has such a long run time, I no longer have to worry about recharging every chance I'm not using it. And with the fast charger I can recharge in a little over an hour.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Pati
from NC
Verified Purchase:Yes
Too big in terms of thickness and sleep track is not accurate
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
2
Response from Samsung USBy R&R Team, October 4, 2024
We value your feedback, Pati. Your opinions are extremely important to us as we are always working to enhance our products and services. We appreciate hearing from our esteemed customers like you. We noticed that you recently shared your thoughts about the Galaxy Watch Ultra, and we would like to thank you for taking the time to do so. The Galaxy Watch Ultra is designed to be rugged, reliable, and versatile. It is engineered to withstand the demands of an active lifestyle, making it the perfect companion for outdoor adventures, workouts, and everyday use. Once again, thank you for sharing your thoughts on the Galaxy Watch Ultra. Your feedback is invaluable to us, and we look forward to continuing to provide you with exceptional products and experiences. First, we recommend cleaning your watch and wrist. Ensure that the BioActive sensor on the bottom surface of your watch is not blocked by dust or sweat. Clean it gently with a soft cloth. Also, make sure to charge your watch before sleep: Ensure your watch has sufficient charge before you go to sleep to prevent it from shutting down mid-sleep. You can also try wearing the watch on a different wrist or higher up your sleeve to see if it improves the accuracy of the sleep tracking.
Step 1: Restart your Watch
Restarting your watch can help fix lingering issues that might have been caused due to a recent update to the Samsung Health app or your watch itself. Here’s how to do it:
1. Press and hold the Power button on your Galaxy Watch.
2. Tap on the Power icon at the top.
3. Once your watch has powered off, press and hold the Power button again to turn it back on.
Step 2: Allow Sensor Permissions
Make sure that the Samsung Health app, responsible for sleep tracking, has all the necessary permissions to access the watch’s sensors. This is crucial for accurate sleep tracking. Here’s how you can check and adjust these permissions:
1. Swipe up from the bottom of your watch face to open the app drawer.
2. Tap on the Settings app.
3. Tap on Security and privacy.
4. Tap on Privacy > Permission manager.
5. Under Permission manager, tap on Sensors.
6. Tap on Samsung Health.
7. Select Allow all the time.
Step 3: Check Samsung Health Settings
Sometimes, incorrect settings in the Samsung Health app can lead to issues with sleep tracking. Here’s how you can check and adjust these settings:
1. Swipe up from the bottom of your watch face to open the app drawer.
2. Tap on the Samsung Health app.
3. Scroll down and tap on Settings.
4. Then, tap on Heart rate and select “Measure continuously.”
5. Tap on Sleep and turn on “Blood oxygen during sleep.
If this persists, please reach out to us at Samsung Support and we'll be more than happy to further assist you. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Step 1: Restart your Watch
Restarting your watch can help fix lingering issues that might have been caused due to a recent update to the Samsung Health app or your watch itself. Here’s how to do it:
1. Press and hold the Power button on your Galaxy Watch.
2. Tap on the Power icon at the top.
3. Once your watch has powered off, press and hold the Power button again to turn it back on.
Step 2: Allow Sensor Permissions
Make sure that the Samsung Health app, responsible for sleep tracking, has all the necessary permissions to access the watch’s sensors. This is crucial for accurate sleep tracking. Here’s how you can check and adjust these permissions:
1. Swipe up from the bottom of your watch face to open the app drawer.
2. Tap on the Settings app.
3. Tap on Security and privacy.
4. Tap on Privacy > Permission manager.
5. Under Permission manager, tap on Sensors.
6. Tap on Samsung Health.
7. Select Allow all the time.
Step 3: Check Samsung Health Settings
Sometimes, incorrect settings in the Samsung Health app can lead to issues with sleep tracking. Here’s how you can check and adjust these settings:
1. Swipe up from the bottom of your watch face to open the app drawer.
2. Tap on the Samsung Health app.
3. Scroll down and tap on Settings.
4. Then, tap on Heart rate and select “Measure continuously.”
5. Tap on Sleep and turn on “Blood oxygen during sleep.
If this persists, please reach out to us at Samsung Support and we'll be more than happy to further assist you. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Jake
Verified Purchase:Yes
Love the watch... definitely glad I copped it! It looks great!
I would recommend this to a friend!
Features
5
Written by a customer while visiting Samsung US
Posted by: kony
Expertise:Expert
Verified Purchase:Yes
Great watch, long battery life, attractive. Overcomes last generation watch issues by a LOT. its great.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Posted by: That Guy
from Florida
Expertise:Expert
Verified Purchase:Yes
Larger size is excellent! Build quality excellent! Battery life excellent! This watch is a step up from the Pro!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Jonathan C
from Texas
Expertise:Expert
Verified Purchase:Yes
This is my favorite Samsung watch. It is very well made and feels premium. The touch screen works smooth and all other features work very well. I like the new band style and connecti8n to the watch itself. I do miss the rotating bezel that was on older models. Overall i am very happy with the watch.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US