Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Average customer rating
4.7
(4,360 Reviews)
Rating breakdown 4,360 reviews
5 Stars
3,575
4 Stars
531
3 Stars
126
2 Stars
67
1 Star
61
92%of customers recommend this product.
(
1,188 out of
1,298)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Posted by: Vulcanaft
from Mequon, WI
Expertise:Intermediate
Verified Purchase:Yes
I like everything, size, shape, functionality, style, color!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
NO wireless charging capability
on September 10, 2024
Posted by: Alex
Expertise:Expert
This is my 4th Galaxy watch and this is a beautiful and fast watch, however, regretfully I found out after i purchased this watch that Samsung removed wireless charging support so we can no longer use our Samsung phones to charge this watch. Please fix it
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
4
Value
3
Response from Samsung USBy R&R Team, September 25, 2024
Hi Alex! We really appreciate you taking the time to reach out to us. Your feedback is invaluable as we continue to make improvements. It looks like you reached out to share your thoughts on the Galaxy Watch Ultra. The Galaxy Watch Ultra has the longest battery life within the Galaxy Watch line-up, offering up to 100 hours in Power Saving and 48 hours in Exercise Power Saving. The Galaxy Watch7 and Galaxy Watch Ultra are not compatible with Wireless PowerShare. If you have any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4
Fast, responsive, brilliant!
on September 10, 2024
Posted by: CMDR Shepard
from Fort Worth, TX
Expertise:Intermediate
Absolutely amazing watch with 2 day battery (even with AOD on) and super-fast responsiveness. The new Ultra Analog face is stunning, attractive, and fully customizable, with an animated digital compass and a beautiful red Night Mode.
The double pinch feature will often read false pinches when turned on, causing timers to pause when I didn't want them to. A wearable app update that introduces the ability to choose which watch apps to use the double pinch feature on would be greatly helpful!
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Kenny
from Philadelphia PA.
Expertise:Intermediate
Verified Purchase:Yes
This Ultra Watch is amazing!!!! I thought it would be heavy but it wasn't. Battery lasted almost 3days in power saving mode. All the features are great.
The only problem to me is the band; Y such a bright color?
Thanks again Samsung for another great product...
The only problem to me is the band; Y such a bright color?
Thanks again Samsung for another great product...
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Black paint scratches quickly
on September 10, 2024
Posted by: Dmoriel
from Texas
Expertise:Expert
The bezel got scratches pretty easy i have less than 2 months with it and I already have 3 scratches that are annoying every time a saw them
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
1
Response from Samsung USBy R&R Team, September 25, 2024
Hey Dmoriel. Thank you for your feedback on the Galaxy Watch Ultra. We always aim to provide our customers with the best possible experience with their devices. The Galaxy Watch Ultra is designed with premium capabilities for extreme durability, featuring a Titanium Grade 4 frame and 10ATM water resistance, allowing you to push limits and go further. In addition, the Galaxy Watch Ultra is designed to operate at a wider range of altitudes, from 500 meters below sea level to 9,000 meters high. This allows for tracking advanced fitness experiences such as swimming in the ocean and cycling in extreme environments. We hate to see that you've noticed scratches on your watch. Samsung offers a 12-month limited warranty for manufacturer defects. Additionally, we provide the option to add additional coverage with Samsung Care+ on eligible devices, offering extended protection and additional support. If you need further assistance with this, please reach out to us at Samsung Support so that we can help resolve this. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3
Emergency Call Only Mistake
on September 11, 2024
Posted by: AMCS17179090PR
from Carolina, Puerto Rico
Expertise:Expert
I have a calling plan for the watch and it doesn't work without Bluetooth.
T-Mobile made a ticket to see what's going on. With my other Wash 5, I could leave the phone and make calls without any problems.
I need a solution soon.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
3
Response from Samsung USBy R&R Team, September 11, 2024
Hey! It's great to hear from you. We appreciate you taking the time to share your thoughts with us. It looks like you reached out to share your experience with the Galaxy Watch Ultra. To activate the LTE service on a Samsung smartwatch, your smartphone must run on Android OS 5.0 or later, equipped with at least 1.5GB of RAM. A Wi-Fi or mobile network connection is also necessary during the activation process. It's important to note that these instructions are specific to LTE models of Samsung smartwatches. Upon pairing your watch with your phone for the first time, you'll be prompted to activate your carrier's service on the watch. This process is completed through the Galaxy Wearable app, accessible by navigating to Watch settings or the Home tab, then tapping on Mobile plans. The app will search for an eligible LTE network, following which you'll need to follow the on-screen prompts to finalize the activation. Ensure your phone has a SIM card inserted to proceed. If the watch was initially set up without a phone, activation can still be completed directly on the watch. We hope that these steps help get this resolved so that you can enjoy all the features that this watch offers from sleep tracking to energy scores. If this does not resolve what you are experiencing, please reach out to us at Samsung Support for further assistance. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: Vardy
from Florida
Expertise:Intermediate
Verified Purchase:Yes
Works great, i would recommend getting a protector for it and tempered glass for bezel i hit my watch everywhere for some reason.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Judy R
Expertise:Beginner
Verified Purchase:Yes
Process was easy even with using ID.me to obtain my discount. My husband is very happy with the purchase.
I would recommend this to a friend!
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US