Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Average customer rating
4.7
(4,360 Reviews)
Rating breakdown 4,360 reviews
5 Stars
3,575
4 Stars
531
3 Stars
126
2 Stars
67
1 Star
61
92%of customers recommend this product.
(
1,188 out of
1,298)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Customer Rating
4
Great features
on August 14, 2025
Posted by: Porky
from Nm
Great product strong looking. Wear with suit or fishing and hunting cant destroy it
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love maps so much!!!
on September 23, 2025
Posted by: NRAB4817
from Kalamazoo, Michigan
I love this watch because it has maps, you can text people on it, and, most of all, you don't have to have WIFI!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
1
Written by a customer while visiting Samsung US
Posted by: Samsung Fan 85
from Texas
Expertise:Expert
Verified Purchase:Yes
Unfortunately in real life not only does the watch look way worse than the Galaxy Watches that I have but it's not even an upgrade technologically... It's basically the same... And cost almost 3x the price. So disappointing
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
3
Response from Samsung USBy Social Commerce, October 30, 2024
It's great to hear from you! We always look forward to getting feedback from our valued customers. We see that you reached out regarding the Galaxy Watch Ultra. The Galaxy Watch Ultra is designed specifically for fitness enthusiasts who demand premium performance from their wearable technology. As our most durable model to date, it is crafted to withstand the rigors of high-intensity activities and extreme outdoor conditions. Whether you're a runner looking to track your distance and pace, a cyclist focusing on heart rate and performance metrics, or a swimmer wanting to monitor your laps and strokes, the Galaxy Watch Ultra has you covered. In addition to its rugged design, the watch is equipped with an array of advanced health and wellness features. It includes tracking capabilities for stress management, sleep quality, and hydration levels, helping you maintain a balanced lifestyle. The watch also provides insights into your daily activity levels, ensuring you stay motivated and on track toward your fitness goals. One of the standout features of the Galaxy Watch Ultra is its new Quick Button. This convenient addition allows you to easily launch your favorite exercises with just a single press, making it simpler to get started on your workouts without getting distracted by navigating through menus. Again, we appreciate your feedback and we hope to hear more from you in the future. If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: senorllaves
from usa
Expertise:Intermediate
Verified Purchase:Yes
I bought this as an upgrade to my watch for because I was never happy with the Sleep monitoring performance. This one was way worse! Absolutely useless for tracking sleep. Samsung should focus more on getting things right versus getting things to market.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, January 2, 2025
Hello Senorllaves,
Thank you for finding the time out of your lively day to share your sentiments with us about your Samsung Galaxy Watch Ultra. We appreciate your feedback as it allows us to improve the design and functionality of our product line while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Wearing your watch to bed will help you keep track of your sleep patterns. With the Samsung Health app and Sleep tile on your Galaxy watch, you'll be able to view your sleeping time, record your snoring, and use sleep coaching options. You can even control your smart devices, such as your TV, to make sure you don’t stay up too late watching movies. Please take a moment to review, "Use Samsung Health sleep monitoring on your Galaxy Watch" and "Step and heart rate tracking not working on Samsung smart watch" to help resolve what you may be experiencing with your Galaxy Watch Ultra's sleep monitoring feature. If you would like any further assistance after reviewing these resources, do not hesitate to reach out to Samsung Support. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003204/
https://www.samsung.com/us/support/answer/ANS00090402/
Thank you for finding the time out of your lively day to share your sentiments with us about your Samsung Galaxy Watch Ultra. We appreciate your feedback as it allows us to improve the design and functionality of our product line while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Wearing your watch to bed will help you keep track of your sleep patterns. With the Samsung Health app and Sleep tile on your Galaxy watch, you'll be able to view your sleeping time, record your snoring, and use sleep coaching options. You can even control your smart devices, such as your TV, to make sure you don’t stay up too late watching movies. Please take a moment to review, "Use Samsung Health sleep monitoring on your Galaxy Watch" and "Step and heart rate tracking not working on Samsung smart watch" to help resolve what you may be experiencing with your Galaxy Watch Ultra's sleep monitoring feature. If you would like any further assistance after reviewing these resources, do not hesitate to reach out to Samsung Support. Thank you for being a treasured Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003204/
https://www.samsung.com/us/support/answer/ANS00090402/
Written by a customer while visiting Samsung US
Customer Rating
1
Waste of money.
on September 28, 2025
Posted by: Punkznotdead
from California
I do not like it. Bought this one because my Samsung watch 5 started to freeze, lag, and wouldn’t hold a charge anymore. My older watches worked way better than this one though. Never had any issues. This new watch is a piece of junk. I’ve tried resetting it, removing it from my app then reading it, tried turn off and on the setting adjustments… just for whatever reason I cannot get notifications onto the watch. I expected so much better being that this is the newest watch with my older watch working great I figured the latest watch would be even cooler. Troubleshooted with Samsung and they wanted me to send it in for repair but I doubt it’ll work being that this is just how the watch has been since receiving it. Notifications work for a few hours then it’s back to being useless. Pretty much bought an expensive watch to tell the time during my work day.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R Team, September 29, 2025
Hello MkzzleFoShizzle, Thank you for sharing your thoughts with us about your experience with using the Samsung Galaxy Watch Ultra. We appreciate your feedback as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Please take a moment to check out, "Manage notifications on your Samsung smart watch" to help resolve what you may be experiencing with your device. Feel free to reach out to Samsung Support afterward if you would like any further assistance with troubleshooting your device further. If you would like any further assistance afterward, let us know by contacting Samsung Support. Thank you for being a loyal Samsung customer. - Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Manage notifications on your Samsung smart watch
https://www.samsung.com/us/support/answer/ANS10002855/
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Manage notifications on your Samsung smart watch
https://www.samsung.com/us/support/answer/ANS10002855/
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointing heart rate display
on August 26, 2024
Posted by: Owner1
[This review was collected as part of a promotion.] Does not display heart rate continuously automatically in real time.
Value
1
Response from Samsung USBy R&R Team, August 28, 2024
Thank you for providing your feedback. We appreciate you taking the time to share your experience with the Galaxy Watch Ultra. The Watch Ultra uses improved heart rate monitoring to personalize training for optimal results tailored to you. If you want continuous heart rate monitoring, you can set your smartwatch or fitness band to measure your heart rate continuously. Here are the steps to access the heart rate settings in the Samsung Health app on your watch:
For Wear OS models:
1. Navigate to and open Samsung Health on your watch.
2. Swipe to the bottom of the screen, then tap Settings.
3. Tap Heart rate.
For previous smartwatch models:
1. Press the Home key (Power key) on the watch.
2. Navigate to and tap Samsung Health.
3. Swipe to and tap Heart rate, then swipe to the bottom of the screen.
4. Tap HR and stress measurement or Auto HR settings.
For Galaxy Fit and Galaxy Fit2:
1. On the connected phone, open the Galaxy Wearable app.
2. Tap Health settings.
3. Tap Auto heart rate settings.
For Gear Fit2 and Gear Fit2 Pro:
1. Press the Power key on the watch.
2. Swipe to and tap Auto HR.
Once you've accessed the heart rate settings screen, you can select your desired measurement option:
- Continuous or Always: Measures your heart rate continuously.
- Every 10 minutes while still or Frequent: Measures your heart rate every 10 minutes when you're still.
- Manual measurement only or Never: Measure your heart rate manually.
If you have any further concerns or question, be sure to let us know at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
For Wear OS models:
1. Navigate to and open Samsung Health on your watch.
2. Swipe to the bottom of the screen, then tap Settings.
3. Tap Heart rate.
For previous smartwatch models:
1. Press the Home key (Power key) on the watch.
2. Navigate to and tap Samsung Health.
3. Swipe to and tap Heart rate, then swipe to the bottom of the screen.
4. Tap HR and stress measurement or Auto HR settings.
For Galaxy Fit and Galaxy Fit2:
1. On the connected phone, open the Galaxy Wearable app.
2. Tap Health settings.
3. Tap Auto heart rate settings.
For Gear Fit2 and Gear Fit2 Pro:
1. Press the Power key on the watch.
2. Swipe to and tap Auto HR.
Once you've accessed the heart rate settings screen, you can select your desired measurement option:
- Continuous or Always: Measures your heart rate continuously.
- Every 10 minutes while still or Frequent: Measures your heart rate every 10 minutes when you're still.
- Manual measurement only or Never: Measure your heart rate manually.
If you have any further concerns or question, be sure to let us know at Samsung Support. -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible battery life, terrible support
on February 27, 2025
Posted by: Some_Guy
from AZ
Expertise:Expert
Battery drained in hours. Samsung support was not just lackluster but was so actively bad that I am reconsidering if I should ever buy from them again.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, February 27, 2025
Howdy Some_Guy,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Watch Ultra. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Watch Ultra offers up to 100 hours of battery life when in Power saving mode or up to 48 hours in Exercise power saving mode and up to 60 hours of battery life without Power Saving mode. This is based on typical usage so results may vary. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For instance, certain apps can increase battery consumption. Please take a moment to review, "Reduced battery life on your Samsung smart watch" when you have the available time to learn about how you can increase your watch battery life. Let us know if you would like any further assistance after reviewing the resources provided by contacting Samsung Support. Thank you for being a devoted Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
"Reduced battery life on your Samsung smart watch"
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Watch Ultra. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Watch Ultra offers up to 100 hours of battery life when in Power saving mode or up to 48 hours in Exercise power saving mode and up to 60 hours of battery life without Power Saving mode. This is based on typical usage so results may vary. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For instance, certain apps can increase battery consumption. Please take a moment to review, "Reduced battery life on your Samsung smart watch" when you have the available time to learn about how you can increase your watch battery life. Let us know if you would like any further assistance after reviewing the resources provided by contacting Samsung Support. Thank you for being a devoted Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
"Reduced battery life on your Samsung smart watch"
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointing Experience!!
on March 27, 2025
Posted by: Anshu
Expertise:Expert
I had high hopes for the Galaxy Watch Ultra, expecting a premium smartwatch that would enhance my daily life with top-notch features and performance. Unfortunately, this watch fails to deliver on all fronts. Right from the start, I found it uncomfortably heavy on my wrist, making it impractical for extended wear. In an era where smartwatches are designed for convenience and usability, the absence of a rotating bezel only compounds the frustration, making navigation feel clunky and tedious.
Moreover, I was disappointed to discover that the sensors are often inaccurate, frequently displaying data that does not align with reality. For a device marketed as "ultra," I assumed it would prioritize precision and reliability, but it seems the focus was more on adding flashy features rather than perfecting the existing ones. The user interface is painfully slow, making it a chore to access the functions I need quickly. It's frustrating to see a product with so much potential fall short because of these fundamental issues.
Battery life is another significant drawback, as it drains far too quickly for a watch meant to accompany me throughout the day. With all these shortcomings, I believe the manufacturer needs to shift its focus from adding more features to enhancing accuracy and optimizing performance. The Galaxy Watch Ultra could have been a game-changer, but instead, it feels like a missed opportunity. I can only give it 1 star and hope that future iterations will address these critical flaws.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, March 28, 2025
Greetings Anshu,
Thanks for sharing your thoughts with us about using your Samsung Galaxy Watch Ultra. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship, linked below. The Galaxy Watch Ultra weighs 2.13oz and does not have a physical rotating bezel; however, the touch bezel allows for navigation by swiping around the watch face. For your convenience, I have linked some resources below for your review. If you would like any further assistance after reviewing the resources that have been shared, please do not hesitate to reach out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Product Manuals
https://www.samsung.com/us/support/downloads/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Introducing the Galaxy Watch Ultra
https://www.samsung.com/us/support/answer/ANS10003243/
Use Galaxy AI features on your Galaxy Watch7 and Watch Ultra
https://www.samsung.com/us/support/answer/ANS10003272/
Use AI sleep analysis on the Galaxy Watch7 and Watch Ultra
https://www.samsung.com/us/support/answer/ANS10003276/
Thanks for sharing your thoughts with us about using your Samsung Galaxy Watch Ultra. Your feedback is invaluable to us as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship, linked below. The Galaxy Watch Ultra weighs 2.13oz and does not have a physical rotating bezel; however, the touch bezel allows for navigation by swiping around the watch face. For your convenience, I have linked some resources below for your review. If you would like any further assistance after reviewing the resources that have been shared, please do not hesitate to reach out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
Product Manuals
https://www.samsung.com/us/support/downloads/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Introducing the Galaxy Watch Ultra
https://www.samsung.com/us/support/answer/ANS10003243/
Use Galaxy AI features on your Galaxy Watch7 and Watch Ultra
https://www.samsung.com/us/support/answer/ANS10003272/
Use AI sleep analysis on the Galaxy Watch7 and Watch Ultra
https://www.samsung.com/us/support/answer/ANS10003276/
Written by a customer while visiting Samsung US