Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Average customer rating
4.7
(4,360 Reviews)
Rating breakdown 4,360 reviews
5 Stars
3,575
4 Stars
531
3 Stars
126
2 Stars
67
1 Star
61
92%of customers recommend this product.
(
1,188 out of
1,298)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Customer Rating
5
Excellent watch
on August 26, 2024
Posted by: Veinshucker
[This review was collected as part of a promotion.] My previous watch was the galaxy 5 pro and this is an upgrade on all levels. The battery life is excellent, the apps open up with no lag and I find the GPS to be more reliable. If you are thinking about this watch, I highly recommend getting it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent watch
on August 26, 2024
Posted by: Xtiano
[This review was collected as part of a promotion.] A great improvement from the last generation. Kudos Samsung.
Battery life was increased even when the battery size remains the same, the new chip is more energy efficient and with the last update battery life was improved.
I'm getting 2 days solid with moderate to heavy use.
I'm getting 2 days solid with moderate to heavy use.
The new design is greatly appreciated but I miss the old rotating bezel. Now they implemented it by software. At the end you get adjusted to it.
Bixby, Galaxy AI is another improvement getting around the watcha breezy when my hands are occupied, setting timers, calling hand free. Etc you can chose if you wants Google assist or Bixby. At the end both are very useful.
Storage and memory was improved too. The watch feel more fast no having any issues so far.
It has new wach faces, More informative and complex, those are other improvements very welcome.
Overall is a great experience and an excellent device that I'll recommend if you are a Samsung phone user.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Updated bands and sensors
on August 26, 2024
Posted by: Raptor
[This review was collected as part of a promotion.] The bands are so much easier to change out than in the past.
So far the batter life and galaxy AI work so I can get a couple days without a charge.
So far the batter life and galaxy AI work so I can get a couple days without a charge.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best smartwatch I have ever owned
on August 26, 2024
Posted by: ArthurWatchUltra
[This review was collected as part of a promotion.] This watch so far has been the best smartwatch I have ever owned. The battery life is ok in the first week. But after it learns your schedule my watch battery lasts 2 days.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This watch is TOP TIER
on August 26, 2024
Posted by: Colombiana33
[This review was collected as part of a promotion.] I love how my new devices have the Galaxy AI feature, but my new Galaxy 7 watch ultra is amazing and the quality you can tell they put in time to create this masterpiece I will forever be a samsung fan
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
A kind 3 stars
on August 26, 2024
Posted by: My3rdgalaxywatch
[This review was collected as part of a promotion.] So this is my third galaxy watch and it is my third time wanting to throw it in the garbage at times. You would think I would learn my lesson, but apparently not. Not too sure what to say about the Galaxy AI, and not sure if I have really experienced it throughout the time I have worn the watch. This was the easiest time I have had with connecting the watch with my phone out of all three so that was a plus. The features are good and I like the look and feel of the watch. The band is good and the functions of the buttons are good. I have gotten compliments about the look of the watch. Texts and calls come in very well and the watch is interactive with the motions. I learned more watching videos about tips and tricks. Now the bad. The sensor for the heart monitor works when it wants. I change the position of the watch and the band tightness to get it to work. When working out the watch continues to ask me if I have stopped working out, which I find highly annoying. When working out on the treadmill, elliptical and especially the stair climber you better be swinging your arms to make it count your steps. The sleep monitor works when it wants to, which makes it hard to make a full assessment of the sleep pattern. I really do want to love this watch and out of the three I have had, this is the best one, which I find disappointed to say.
Value
3
Response from Samsung USBy R&R Team, September 23, 2024
Thank you for providing feedback on the Galaxy Watch Ultra! The improved heart rate monitoring feature allows for personalized training tailored to your needs. Challenge yourself to achieve your best performance during runs or bike rides using Galaxy AI tracking. We're pleased to hear that you found it easier to connect the watch to your phone this time and that you're enjoying its appearance and functionality, including call, text, and interactivity features. We noted your frustration with the heart rate sensor and workout tracking. If you're experiencing issues with step and heart rate tracking, it may be due to a loose watch band or outdated software. Try rebooting the watch, ensuring it's positioned correctly on your wrist, and that the band is snug but comfortable during workouts. Adjusting the workout detection settings may also help resolve issues with the watch prompting you to stop exercising. For more accurate step counting on machines such as treadmills or stair climbers, consider using Samsung Health's manual workout tracking. For improved sleep monitoring, adjust the watch's fit overnight and ensure that sleep tracking settings are fully enabled in the Samsung Health app. Additional troubleshooting steps can be found in the link provided. We value your loyalty to Galaxy watches and hope these tips enhance your experience. If you require further assistance, please reach out to us at Samsung Support, and we'll be happy to help. - Kelvinhttps://www.samsung.com/us/support/troubleshooting/TSG01003204/ (step counter and heart rate)
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Written by a customer while visiting Samsung US
Customer Rating
5
Love my watch
on August 26, 2024
Posted by: Goataroni
[This review was collected as part of a promotion.] Watch feels nice and feels lighter than my old watch even tho it shows heavier. Haven't got to use Galaxy AI yet but will soon. A+++++ product.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Loving the new look and features!
on August 26, 2024
Posted by: Mustard
[This review was collected as part of a promotion.] I'm a long time Samsung watch user and I recently upgraded my Galaxy watch 5 pro to the Galaxy ultra and I am so glad I did. There are a lot of mixed reviews out there about the look but I love it and I've got nothing but compliments. Also the watch feels more robust and just feels great on my hand.
I'll be honest I did think that the Galaxy AI features were going to be gimmicky. But I was pleasantly surprised to find out that they are actually very helpful. The sleep tracker is amazing and the workout tracker is much much better and does a much better job of accurately calculating how many calories are burned. I also like that the Galaxy AI can help me understand my energy levels and whether sleep apnea could be something that I have to look into.
I do really like this iteration of the Galaxy watch. However, my only gripe is that the rotating bezel is missing. Samsung please do the right thing and bring back the rotating bezel. I promise you you won't regret it.
I do really like this iteration of the Galaxy watch. However, my only gripe is that the rotating bezel is missing. Samsung please do the right thing and bring back the rotating bezel. I promise you you won't regret it.
Value
5
Written by a customer while visiting Samsung US