Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Average customer rating
4.7
(4,360 Reviews)
Rating breakdown 4,360 reviews
5 Stars
3,575
4 Stars
531
3 Stars
126
2 Stars
67
1 Star
61
92%of customers recommend this product.
(
1,188 out of
1,298)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch Ultra Titanium Smartwatch 47mm LTE - Titanium Gray - (2024)
Posted by: Jamison
from ME
Expertise:Expert
Verified Purchase:Yes
Battery life should be better
The charger provided doesn't like my USB charging hub, and I have to use my lithium 'jump starter/battery bank' to charge my watch. This is the only device I own that won't charge from my charger.
Not using the health stuff, for the most part, so I get a couple days out of it. If I had all the health stuff, and AI turned on, the battery might last a day.
If battery life was better, I'd have given it 5 stars.
Bixby is handy on this device while cooking. Hold the button, "Set an alarm for seven minutes." It works great! On my phone, I don't use Bixby at all. I don't use the others either.
Using it as a BT device to play music in my car, drains the battery fast! (To be fair, my car is a 2018 Ford, and probably doesn't support BTLE.)
It's warming up, so I'll be using my ebike and Buds 3 pro more. I'll keep using my phone to play music on the Buds because of the battery drain while sending music over BT. I can use my phone, and charge it at the time, charging from of my ebike, while I ride. It's really disappointing about the battery drain when the watch is sending BT music. Maybe my car isn't BTLE, and the Buds are? Not sure. Haven't tested it yet. I get about 4-5 hours on my Buds connected to my PC, if that helps anyone.
The screen is great for typing! I'm shocked at how well the screen works! I'm quite impressed at how well you can type on this tiny little screen! You can Swype too!
Every time you take it off, and put it back on, you need to enter your pin. It's probably been twice, that I've had to enter my pin twice.
Would I buy this again? Yes. I'm also looking to upgrade to the Ultra 2!
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Ray 1
from New york
Expertise:Beginner
Verified Purchase:Yes
It was a bigger than I expected but so much better than my old galaxy watch 4. Battery life has been great and would definitely buy again
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Pashika
from Florida
Expertise:Intermediate
Verified Purchase:Yes
Amazing stylish watch, it really helps me with my work out
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Ultra watch is really good
on June 17, 2025
Posted by: Tomdog22
[This review was collected as part of a promotion.] I've had many smart watches, and the ultra watch is the best of them. I love the Galaxy AI feature, I ask it questions all the time, as well as setting timers and alarms. I feel healthier using it.
Value
4
Written by a customer while visiting Samsung US
Posted by: Saurabh
from California
Expertise:Expert
Verified Purchase:Yes
The watch is full with bugs and does not provide optimal experience. Cheaper competitors have much better products running on Android Platform .
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
3
Value
1
Response from Samsung USBy R&R Team, February 10, 2025
Hey Saurabh,
Thanks for taking the opportunity to connect with us to share your experience with your Samsung Galaxy Watch Ultra. We understand how frustrating it can be to purchase a product that does not quite live up to your expectations. We would be more than happy to assist you with whatever you may be experiencing with your Galaxy Watch Ultra, however, we need more details regarding what may be occurring with your device before we can properly do so. For your convenience, I have included some helpful resources that you may find beneficial to review at your leisure. If you have any questions for us or if you would like any further assistance, please do not hesitate to reach out to Samsung Support. Thanks for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/watches/galaxy-watch-ultra/
"Use Galaxy AI features on your Galaxy Watch7 and Watch Ultra"
https://www.samsung.com/us/support/answer/ANS10003272/
"Accessories for Galaxy Watch7 and Galaxy Watch Ultra"
https://www.samsung.com/us/support/answer/ANS10003273/
"Introducing the Galaxy Watch Ultra"
https://www.samsung.com/us/support/answer/ANS10003243/
"Use AI sleep analysis on the Galaxy Watch7 and Watch Ultra"
https://www.samsung.com/us/support/answer/ANS10003276/
Thanks for taking the opportunity to connect with us to share your experience with your Samsung Galaxy Watch Ultra. We understand how frustrating it can be to purchase a product that does not quite live up to your expectations. We would be more than happy to assist you with whatever you may be experiencing with your Galaxy Watch Ultra, however, we need more details regarding what may be occurring with your device before we can properly do so. For your convenience, I have included some helpful resources that you may find beneficial to review at your leisure. If you have any questions for us or if you would like any further assistance, please do not hesitate to reach out to Samsung Support. Thanks for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/watches/galaxy-watch-ultra/
"Use Galaxy AI features on your Galaxy Watch7 and Watch Ultra"
https://www.samsung.com/us/support/answer/ANS10003272/
"Accessories for Galaxy Watch7 and Galaxy Watch Ultra"
https://www.samsung.com/us/support/answer/ANS10003273/
"Introducing the Galaxy Watch Ultra"
https://www.samsung.com/us/support/answer/ANS10003243/
"Use AI sleep analysis on the Galaxy Watch7 and Watch Ultra"
https://www.samsung.com/us/support/answer/ANS10003276/
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome! You will love it!
on February 27, 2025
Posted by: Tekno123
[This review was collected as part of a promotion.] Love this watch. Huge upgrade. Very fast and is waterproof. You will love it and it looks good also
Value
5
Written by a customer while visiting Samsung US
Posted by: Charles
Expertise:Intermediate
Verified Purchase:Yes
Nice and robust watch but needs better battery life.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
3
Response from Samsung USBy R&R Team, March 12, 2025
Aloha Charles,
Thanks for sharing your experience with using your Samsung Galaxy Watch Ultra. We appreciate your feedback as it allows us to improve the design and functionality of our product line. The Galaxy Watch Ultra offers up to 100 hours of battery life when in Power saving mode or up to 48 hours in Exercise power saving mode. Without Power Saving mode, this device offers up to 60 hours of battery life. This is based on typical usage so results may vary. Your Galaxy Watch may be experiencing battery drain or have decreased battery life for several reasons. For example, certain apps can increase battery consumption. Feel free to check out, "Reduced battery life on your Samsung smart watch" when you have the time to learn about how you can optimize your battery life. Let us know if you have any questions or if you would like further assistance afterward by reaching out to Samsung Support at your leisure. Thanks for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
"Reduced battery life on your Samsung smart watch"
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thanks for sharing your experience with using your Samsung Galaxy Watch Ultra. We appreciate your feedback as it allows us to improve the design and functionality of our product line. The Galaxy Watch Ultra offers up to 100 hours of battery life when in Power saving mode or up to 48 hours in Exercise power saving mode. Without Power Saving mode, this device offers up to 60 hours of battery life. This is based on typical usage so results may vary. Your Galaxy Watch may be experiencing battery drain or have decreased battery life for several reasons. For example, certain apps can increase battery consumption. Feel free to check out, "Reduced battery life on your Samsung smart watch" when you have the time to learn about how you can optimize your battery life. Let us know if you have any questions or if you would like further assistance afterward by reaching out to Samsung Support at your leisure. Thanks for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch Ultra
https://www.samsung.com/us/watches/galaxy-watch-ultra/
"Reduced battery life on your Samsung smart watch"
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Customer Rating
5
I like watches
on March 16, 2025
Posted by: Lovato1
[This review was collected as part of a promotion.] Calls and text is great when I don't have my phone
Value
5
Written by a customer while visiting Samsung US