Customer reviews from sony.com
Sony - Refurbished Excellent - 75" Class BRAVIA XR X93L Mini-LED 4K UHD Smart Google TV (2023)
Average customer rating
4.7
(113 Reviews)
Rating breakdown 113 reviews
5 Stars
90
4 Stars
16
3 Stars
4
2 Stars
3
1 Star
0
95%of customers recommend this product.
(
104 out of
110)
Customer Reviews for Sony - Refurbished Excellent - 75" Class BRAVIA XR X93L Mini-LED 4K UHD Smart Google TV (2023)
Posted by: SW bmw
Gender:Male
Verified Purchase:Yes
Had to turn off ambient light detector before I liked picture
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, January 2, 2025
Hi SW bmw, Awesome! We're glad to hear that you find your XR65X93L to be a very good TV. We appreciate your feedback regarding the ambient light detector. It's helpful to know that turning off this feature improved your viewing experience. Thank you so much for your purchase and for choosing Sony! - Romeo
Written by a customer while visiting sony.com
Posted by: Tazmyster
Gender:Male
Verified Purchase:Yes
GOOD - picture is amazing
BAD - glare is horrible. Any light hitting the screen leaves a ribbon all the way across the viewing area. Bad enough I thought it was cracked when I firs5 used it.
N/A - use Son6 surround sound so no comments about the TV sound. Use Roku Ultra for streaming so no idea about the tv apps.
Summary - My old Sony X900e has just as good a picture without the glare problem.
BAD - glare is horrible. Any light hitting the screen leaves a ribbon all the way across the viewing area. Bad enough I thought it was cracked when I firs5 used it.
N/A - use Son6 surround sound so no comments about the TV sound. Use Roku Ultra for streaming so no idea about the tv apps.
Summary - My old Sony X900e has just as good a picture without the glare problem.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, Sony.com, January 10, 2025
Hi Tazmyster,
Thank you for your feedback! We're delighted to hear that you are pleased with the exceptional picture quality of your Sony BRAVIA XR X93L TV. However, we regret to learn that you are experiencing glare issues. For optimal performance, Sony TVs are best enjoyed in the darkest possible environments, so we recommend turning off all light sources to enhance your viewing experience. To maintain the highest picture quality, we advise against placing the screen in direct light or sunlight, as well as situating the TV in a room with reflective walls and floors. You can also adjust the picture and brightness settings to help mitigate any glare concerns.
For assistance with adjusting your TV's picture settings, please visit the following link: https://www.sony.com/electronics/support/articles/00190409?utm_source
Thank you for choosing Sony, and we hope you continue to enjoy your BRAVIA experience!
-Maria
Thank you for your feedback! We're delighted to hear that you are pleased with the exceptional picture quality of your Sony BRAVIA XR X93L TV. However, we regret to learn that you are experiencing glare issues. For optimal performance, Sony TVs are best enjoyed in the darkest possible environments, so we recommend turning off all light sources to enhance your viewing experience. To maintain the highest picture quality, we advise against placing the screen in direct light or sunlight, as well as situating the TV in a room with reflective walls and floors. You can also adjust the picture and brightness settings to help mitigate any glare concerns.
For assistance with adjusting your TV's picture settings, please visit the following link: https://www.sony.com/electronics/support/articles/00190409?utm_source
Thank you for choosing Sony, and we hope you continue to enjoy your BRAVIA experience!
-Maria
Written by a customer while visiting sony.com
Posted by: Dillman72
Gender:Male
Verified Purchase:Yes
I bought this in November had it up for a month all four corners are missing leds and across the top also not very happy at all!
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, Sony.com, January 13, 2025
Hi Dillman72,
We're sorry to hear about the issue your facing with your BRAVIA XR X93L display. This isn't the experience we want you to have , and we'd like to help make things right.
If you are pertaining to issues regarding dead pixels, dark spots, or any other blemishes on your TV screen—such as one or more pixels appearing as dark, bright red, green, blue, or white dots—you may find the following links helpful:
https://www.sony.com/electronics/support/articles/00264226?utm_source=glean
https://www.sony.com/electronics/support/articles/00026287?utm_source=glean
To help us better understand the issue and assist you further, would it be possible to share a few pictures of the missing LEDs you’re seeing?
You can conveniently send this information to our product support team via chat by following this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US.
Hours of Operation:
Monday - Friday 9:00 am - 9:00 pm ET
Saturday - Sunday 10:00 am - 8:00 pm ET
Thank you for your patience, and we look forward to resolving this issue promptly!
Sincerely,
Maria
We're sorry to hear about the issue your facing with your BRAVIA XR X93L display. This isn't the experience we want you to have , and we'd like to help make things right.
If you are pertaining to issues regarding dead pixels, dark spots, or any other blemishes on your TV screen—such as one or more pixels appearing as dark, bright red, green, blue, or white dots—you may find the following links helpful:
https://www.sony.com/electronics/support/articles/00264226?utm_source=glean
https://www.sony.com/electronics/support/articles/00026287?utm_source=glean
To help us better understand the issue and assist you further, would it be possible to share a few pictures of the missing LEDs you’re seeing?
You can conveniently send this information to our product support team via chat by following this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US.
Hours of Operation:
Monday - Friday 9:00 am - 9:00 pm ET
Saturday - Sunday 10:00 am - 8:00 pm ET
Thank you for your patience, and we look forward to resolving this issue promptly!
Sincerely,
Maria
Written by a customer while visiting sony.com
Posted by: RonnieP
Gender:Male
Verified Purchase:Yes
After 12 years of having a led tv from Samsung. I did lots of homework and spent good money on a Sony X93L. Well worth the money. Plus 75 is the new 55 inch
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, January 18, 2025
Hi RonnieP, Awesome! We are so glad to hear that you are happy with your new TV! Thank you so much for choosing Sony! -Carl
Written by a customer while visiting sony.com
Posted by: Ted M
Gender:Male
Verified Purchase:Yes
This TV has a great picture. The only con is getting the package with TV to the first floor because it's HEAVY! This bulk gives the TV are great feeling of quality of workmanship. The TV looks great in our living room. The picture and sound are outstanding. They're are more features than i thought possible. You will not be dissapointed. Just make sure you have help to set it up.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, January 31, 2025
Hi Ted M, Awesome! We are so glad to hear that you are happy with your X93L TV! Thank you for choosing Sony! -Carl
Written by a customer while visiting sony.com
Posted by: Popeye1961
Gender:Male
Verified Purchase:Yes
This television is great. The picture is beautiful and the Tv is easy to set up.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, February 4, 2025
Hi Popeye1961, Awesome! It's fantastic to hear you're enjoying the X93L! The beautiful picture quality and straightforward setup are definitely highlights of this model. Thank you for purchasing the 75" X93L and for giving the product a perfect rating! -Jess
Written by a customer while visiting sony.com
Posted by: Kenv
Gender:Male
Verified Purchase:Yes
Bright crisp picture. Great off angle viewing. The tv is in a bright sunny room and there is almost no glare or reflections.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, February 19, 2025
Hi Kenv, Awesome! We are so glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl
Written by a customer while visiting sony.com
Posted by: monkeyvet
Gender:Male
Verified Purchase:Yes
We have had this TV for over a month and could not be happier. The picture is absolutely gorgeous and the blacks are really black. The sound from the onboard speakers is very good. We were dedicated fans of another TV brand for over 30 years ind I must say, I am so glad we switched.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, Sony.com, March 1, 2025
Hi monkeyvet,
Congratulations on your first Sony product!
It's fantastic to hear that you're loving your BRAVIA XR X93L TV! We're thrilled to know the stunning picture quality, deep blacks, and impressive sound have exceeded your expectations.
Thank you for choosing Sony! Enjoy!
-Maria
Congratulations on your first Sony product!
It's fantastic to hear that you're loving your BRAVIA XR X93L TV! We're thrilled to know the stunning picture quality, deep blacks, and impressive sound have exceeded your expectations.
Thank you for choosing Sony! Enjoy!
-Maria
Written by a customer while visiting sony.com