Customer reviews from sony.com
Sony - Refurbished Excellent - 75" Class BRAVIA XR X93L Mini-LED 4K UHD Smart Google TV (2023)
Average customer rating
4.7
(113 Reviews)
Rating breakdown 113 reviews
5 Stars
90
4 Stars
16
3 Stars
4
2 Stars
3
1 Star
0
95%of customers recommend this product.
(
104 out of
110)
Customer Reviews for Sony - Refurbished Excellent - 75" Class BRAVIA XR X93L Mini-LED 4K UHD Smart Google TV (2023)
Customer Rating
5
Excellent TV..Vivid Colors & Outstanding Features
on May 24, 2024
Posted by: THE QUILL
Gender:Male
Verified Purchase:Yes
SONY MINI LED PICTURE IS OUTSTANDING,VIVID NATURAL COLORS,TITANIUM FINISH AROUND TV AND 3 POSITION STAND...NICE SIDE LOCATION ACOUSTIC SPEAKERS WITH BUILT IN BASS, MID RANGE, & TWEETERS..EXCELLENT CLARITY & SOUND QUALITY..4K ULTRA HD TV..SONY SMART MINI LED TV AT ITS BEST..
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, May 25, 2024
Hi THE QUILL, Awesome! We are so glad to hear that you are happy with your new TV! Thank you so much for choosing Sony! -Carl
Written by a customer while visiting sony.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
I have had the tv for a month now. I am very please with all the features it offers. Enjoy using the Google feature. Very please with choice I made. Would recommend to my family and friends.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, June 1, 2024
Hi Maxharoldjames100mariejoh, we're glad you like our product. Thanks for choosing Sony. ~Earl
Written by a customer while visiting sony.com
Posted by: Bigwert
Gender:Male
Verified Purchase:Yes
The picture quality of this TV is very good even without any adjustments. The audio is just okay, Great when hooked up to external audio system. While I like the remote there are a few flaws. Easy to accidentally touch buttons plus at this price point it should be backlit.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, June 6, 2024
Hi bigwert,
Thanks for sharing your review and experience with the X93L. We're glad that you like the picture quality of the TV. Your feedback about the sound quality and remote is greatly appreciated.
Aside from an external sound system, you do have the option to adjust the settings of the TV to fine-tune the sound quality to your needs. For more information, please refer to this link:
https://helpguide.sony.net/tv/kusltn1/v1/en-003/01-03-09_02.html
The remote is designed with simplified buttons for ease of use and advanced voice control. If you press the "MENU" button (Control menu) on the remote, it will display a menu on the TV to use button functions that are not on the remote control including number buttons for channels. Some features can be accessed quickly by pressing the Quick Settings (gear icon) button of the remote control. You may find this link helpful:
https://helpguide.sony.net/tv/kusltn1/v1/en-003/01-07-05_01.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Sincerely,
-Ralph
Thanks for sharing your review and experience with the X93L. We're glad that you like the picture quality of the TV. Your feedback about the sound quality and remote is greatly appreciated.
Aside from an external sound system, you do have the option to adjust the settings of the TV to fine-tune the sound quality to your needs. For more information, please refer to this link:
https://helpguide.sony.net/tv/kusltn1/v1/en-003/01-03-09_02.html
The remote is designed with simplified buttons for ease of use and advanced voice control. If you press the "MENU" button (Control menu) on the remote, it will display a menu on the TV to use button functions that are not on the remote control including number buttons for channels. Some features can be accessed quickly by pressing the Quick Settings (gear icon) button of the remote control. You may find this link helpful:
https://helpguide.sony.net/tv/kusltn1/v1/en-003/01-07-05_01.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Sincerely,
-Ralph
Written by a customer while visiting sony.com
Posted by: THE QUILL
Gender:Male
Verified Purchase:Yes
Sony X93L Mini LED Excellent Picture Clarity, 60 Watts Sound System With Front Firing Speakers & Side Firing Speakers With Tweeters, Mid Range, & Sub Woofers Built In TV. 4K Ultra Picture Is Real Life Clarity. 3 Position Legs Location. Smart TV With Google Assistant & Apps On Command. HDR Resolution Technology. Small Remote Needs Backlit & Channel Numbers. I AM VERY HAPPY WITH SONY.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, June 13, 2024
Hi THE QUILL, Awesome! We're glad that you are satisfied with your purchase. We appreciate your feedback and thank you for choosing Sony. Erin
Written by a customer while visiting sony.com
Posted by: Rons Sony
Gender:Male
Verified Purchase:Yes
Not the easiest to use in the streaming area. Need to fix.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, June 17, 2024
Hi Rons Sony, We appreciate your time sharing this feedback. Please note that Sony takes into consideration all feedback to improve the performance and quality of our products. We're always looking to make Sony better. May we also contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Additional Information regarding your experience with your TV:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Additional Information regarding your experience with your TV:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Erin
Written by a customer while visiting sony.com
Posted by: Lugh71
Gender:Male
Verified Purchase:Yes
Got this a week ago, and I love the picture quality. The only thing I don't like so much so far, is the remote control. For such an expensive TV, I was expecting a researchable backlight control, but instead I got the very basic one.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, June 21, 2024
Hi Lugh71, we're glad you like your new TV. We appreciate your feedback regarding the supplied remote. Thanks for choosing Sony. ~Earl
Written by a customer while visiting sony.com
Posted by: Zart
Gender:Male
Verified Purchase:Yes
Love the television gets a great picture and easy to set up except for one issue. Can’t get it to go straight to direct tv streaming when I first turn the tv on? Other then that it is awesome
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, June 24, 2024
Hi Zart, fabulous! We're extremely pleased to know that you love your XR65X93L and you're satisfied with its amazing picture quality & ease of setup. Regarding your concern, if the Home screen always displays when the TV is powered on, the Power on behavior setting is set to the Google TV™ Home screen. You can change the TV startup behavior to the last input if you prefer your TV to power on with the last watched TV channel or external input. For more details, please refer to the following article:
https://www.sony.com/electronics/support/articles/00257833
Hope this helps.
Thank you very much for your purchase and for choosing the best brand, Sony!
Best regards,
Romeo
https://www.sony.com/electronics/support/articles/00257833
Hope this helps.
Thank you very much for your purchase and for choosing the best brand, Sony!
Best regards,
Romeo
Written by a customer while visiting sony.com
Posted by: CessnaPilot
Gender:Male
Verified Purchase:Yes
I returned another brand of 65" TV after less than a month of use due to quality of the screen image and lack of sound quality. The brand that was returned was highly rated by various online sources. I purchased the Sony 65" and found not only was the picture much clearer, the sound was improved over the previous brand. The Sony had snap-in panels to close in exposed cables which creates a more upscale overall appearance of the unit since it is sitting on a TV cabinet and not mounted on the wall. This is a premium quality unit, thanks Sony.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, July 4, 2024
Hi CessnaPilot, Awesome! We're glad that you're enjoying the picture and sound quality. We appreciate your feedback and thank you for choosing Sony. Erin
Written by a customer while visiting sony.com