Customer reviews from sony.com
Sony - Refurbished Excellent - 75" Class BRAVIA XR X93L Mini-LED 4K UHD Smart Google TV (2023)
Average customer rating
4.7
(113 Reviews)
Rating breakdown 113 reviews
5 Stars
90
4 Stars
16
3 Stars
4
2 Stars
3
1 Star
0
95%of customers recommend this product.
(
104 out of
110)
Customer Reviews for Sony - Refurbished Excellent - 75" Class BRAVIA XR X93L Mini-LED 4K UHD Smart Google TV (2023)
Posted by: Jghsony
Gender:Male
Verified Purchase:Yes
No complete documentation and details on how best to utilize some of the new technology that comes with this tv. A real reference guide is needed with at least some guidance on how best to customize the tv. The remote is extremely poor. Buttons are not intuitive and hard to see - no backlight either. Have never seen such a poor remote.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, April 22, 2024
Hi jghsony,
Thanks for commenting. While we are glad to hear about your satisfaction with the amazing picture quality of your XR-65X93CL, we are really sorry if its supplied remote control didn't live up to your expectations. Also, we apologize if it doesn't come with hard copy manuals. For the manual, in an effort to become more environmentally conscious, hard copies of instructions manual or handbook are no longer supplied. More information such as Help Guides and instruction manuals can be found online through the Sony support website. For more details, please refer to the link below:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-65x93cl/manuals
As for the remote control, for us to best assist you, please email us at socialsupport@am.sony.com with the following details so we can get more information and best assist you.
Name:
Sony Username:
Sony TV Model Number:
Telephone Number:
Issue/Concern:
We value you, and thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support
Thanks for commenting. While we are glad to hear about your satisfaction with the amazing picture quality of your XR-65X93CL, we are really sorry if its supplied remote control didn't live up to your expectations. Also, we apologize if it doesn't come with hard copy manuals. For the manual, in an effort to become more environmentally conscious, hard copies of instructions manual or handbook are no longer supplied. More information such as Help Guides and instruction manuals can be found online through the Sony support website. For more details, please refer to the link below:
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-65x93cl/manuals
As for the remote control, for us to best assist you, please email us at socialsupport@am.sony.com with the following details so we can get more information and best assist you.
Name:
Sony Username:
Sony TV Model Number:
Telephone Number:
Issue/Concern:
We value you, and thank you for choosing Sony.
Best regards,
Romeo
Sony Social Support
Written by a customer while visiting sony.com
Posted by: 1sony2sony
Gender:Male
Verified Purchase:Yes
Fabulous tv. Crystal clear picture. Stunning to watch. But not a good’s to watch for long periods of time due to eye strain.
Response from sony.comBy Sony North America Customer Support, April 23, 2024
Hi 1sony2sony,
Thanks for sharing your review and experience with the X93L. We're glad that you like the picture quality of the TV. Your feedback about the TV screen is greatly appreciated.
Sony TVs offer a variety of motion compensation technologies, settings, and adjustments to provide customers with an experience that they find the most accurate or the most comfortable. TVs use "black frame insertion" or "PMW modulation" in order to make images smoother for the human eye. Should your eyes happen to be more sensitive to motion, try these steps:
1. Under picture settings, navigate to "Motionflow" and change to "Custom". Next, lower the "Clearness" setting (also known as black frame insertion) to "Min". (this should alleviate "flickering")
2. In addition, you can also adjust the brightness of the TV as much as comfortably possible. Adding brightness can also help hide sensitivity to black frame insertion. (flickering)
For more information, please refer to this link:
https://helpguide.sony.net/tv/kusltn1/v1/en-003/01-03-09_01.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Sincerely,
-Ralph
Thanks for sharing your review and experience with the X93L. We're glad that you like the picture quality of the TV. Your feedback about the TV screen is greatly appreciated.
Sony TVs offer a variety of motion compensation technologies, settings, and adjustments to provide customers with an experience that they find the most accurate or the most comfortable. TVs use "black frame insertion" or "PMW modulation" in order to make images smoother for the human eye. Should your eyes happen to be more sensitive to motion, try these steps:
1. Under picture settings, navigate to "Motionflow" and change to "Custom". Next, lower the "Clearness" setting (also known as black frame insertion) to "Min". (this should alleviate "flickering")
2. In addition, you can also adjust the brightness of the TV as much as comfortably possible. Adding brightness can also help hide sensitivity to black frame insertion. (flickering)
For more information, please refer to this link:
https://helpguide.sony.net/tv/kusltn1/v1/en-003/01-03-09_01.html
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=tv
Sincerely,
-Ralph
Written by a customer while visiting sony.com
Posted by: Frales
Gender:Male
Verified Purchase:Yes
I bought my Sony about a month ago, it replaced an LG OLED set. The picture looks nice, very dark blacks (for anything not OLED) and the colors are vibrant. Hopefully this will last for years, loving it early on!
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, April 24, 2024
Hi Frales, Congratulations on your new Sony X93L! We're glad you like the great picture quality, deep black levels, and vibrant colors of your Sony TV. Thank you for choosing Sony! -Sam
Written by a customer while visiting sony.com
Posted by: tvdo
Gender:Male
Verified Purchase:Yes
I like this tv that much And 6 months later I got another for my master bedroom.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, May 5, 2024
Hi tvdo, You've made an excellent choice! We're thrilled to hear that you're satisfied with your new Sony X93L. Thank you for your continued trust in Sony products! -Sam
Written by a customer while visiting sony.com
Posted by: Mykllm5
Gender:Male
Verified Purchase:Yes
Home area too dark - picture on vivid with brightness on 20
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, May 6, 2024
Hi Mykllm5, thanks for commenting. We greatly appreciate your feedback with the brightness of your XR-65X93L. The Picture settings allow a wide array of color, contrast, motion settings, and brightness changes that can improve the viewed content on your TV. You may try adjusting the picture settings of the TV according to your preferences and see if it improves your overall viewing experience. For instructions, please refer to the following links:
https://www.sony.com/electronics/support/articles/00190409
https://helpguide.sony.net/tv/kusltn1/v1/en-003/01-03-09_01.html?hl=picture+setting
I hope this helps.
Should you need more information/technical assistance, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
Sony.com Username:
Model Number:
Issue:
Telephone Number:
Thanks for choosing Sony!
Best regards,
Romeo
https://www.sony.com/electronics/support/articles/00190409
https://helpguide.sony.net/tv/kusltn1/v1/en-003/01-03-09_01.html?hl=picture+setting
I hope this helps.
Should you need more information/technical assistance, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Name:
Sony.com Username:
Model Number:
Issue:
Telephone Number:
Thanks for choosing Sony!
Best regards,
Romeo
Written by a customer while visiting sony.com
Posted by: Pokedog
Gender:Male
Verified Purchase:Yes
Just bought this TV and I am very happy with it. Will buy more Sony products
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, May 11, 2024
Hi Pokedog, You've made an excellent choice! We're delighted to hear that you're satisfied with your purchase. Thank you so much for choosing the Sony X93L and for taking the time to share your positive feedback to us. We're looking forward to your next purchase! -Sam
Written by a customer while visiting sony.com
Posted by: Hamm Design
Gender:Male
Verified Purchase:Yes
Great TV very pleased with picture quality and features…
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, May 11, 2024
Awesome, Hamm Design! We're really happy our X93L Mini LED 4K HDR Google TV perfectly matches your expectations and that you are having an enjoyable watching experience with this great TV. It sounds like we hit the mark with the X93L. Thank you so much for your purchase and for giving the product a perfect rating! -Jess
Written by a customer while visiting sony.com
Posted by: Florida Sonyman
Gender:Male
Verified Purchase:Yes
Had 3 new Sonys for 6 mons,2 65s and 1 55. Just the best tvs made. Worth thr price.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, May 12, 2024
Hi Florida Sonyman We're delighted to hear that you're enjoying your TVs. We appreciate your feedback and thank you so much for choosing Sony. Erin
Written by a customer while visiting sony.com