Customer reviews from sony.com
Sony - Refurbished Excellent - 75" Class BRAVIA XR X93L Mini-LED 4K UHD Smart Google TV (2023)
Average customer rating
4.7
(113 Reviews)
Rating breakdown 113 reviews
5 Stars
90
4 Stars
16
3 Stars
4
2 Stars
3
1 Star
0
95%of customers recommend this product.
(
104 out of
110)
Customer Reviews for Sony - Refurbished Excellent - 75" Class BRAVIA XR X93L Mini-LED 4K UHD Smart Google TV (2023)
Posted by: Aldog87
Gender:Male
Verified Purchase:Yes
I've had the X93L for about three weeks now, and I'm still amazed at how good this set looks. My living room is really really bright, as it has a south facing window wall for passive solar gain. Because of this, it's a challenge at certain times of the day to watch the TV. This beast, with it's super bright Mini LED panel and great relflection handling, meets the challenge. The operating system is very responsive, and intuitive to use. I'm really happy with this purchase. Oh yeah, not to forget, but it also works and integrates flawlessly with my PS5.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, March 19, 2024
Hi Aldog87,
Awesome! Glad to hear that we were able to give you a good match for your viewing and gaming needs. Your satisfaction with the exceptional picture quality, responsive performance, wide viewing angles that preserve color and an anti-reflective glare-reducing screen of your X93L Mini LED TV are greatly appreciated. Thank you for the 5-star rating and for choosing Sony! - Kris
Awesome! Glad to hear that we were able to give you a good match for your viewing and gaming needs. Your satisfaction with the exceptional picture quality, responsive performance, wide viewing angles that preserve color and an anti-reflective glare-reducing screen of your X93L Mini LED TV are greatly appreciated. Thank you for the 5-star rating and for choosing Sony! - Kris
Written by a customer while visiting sony.com
Posted by: Robby2
Gender:Male
Verified Purchase:Yes
Picture is incredible - bright and detailed. Works great with XBox
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, March 22, 2024
Hi Robby2, Awesome! We are so glad to hear that you are happy with your new TV! Thank you for choosing Sony! -Carl
Written by a customer while visiting sony.com
Posted by: Ooh Gee
Gender:Male
Verified Purchase:Yes
I upgraded to the 93l from a 5 year old Sony entry model. This is a bright and beautiful screen. The only thing I noticed is it takes a few extra seconds for it to recognize the hdmi components connected to it.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, March 25, 2024
Hi Ooh Gee,
We are sorry about the delay to fully recognize the HDMI devices connected on the TV. We have noted and will be sure to forward this feedback to the appropriate department. It is normal that it can take up to 5 seconds to display the picture when changing channels or changing inputs. There can be a slightly longer delay when changing to and from an input connected with an HDMI cable. Some of these issues can be fixed by simply restarting the TV. To do that, simply press the power button for about 5-10 secs while the TV is on. Also, to make sure your TV runs as smooth as possible, we highly recommend downloading and installing the latest software for the TV. For instructions, please visit the link below.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-65x93l/downloads
If you are using a cable or satellite box, it may take in excess of 5 seconds and the picture may momentarily distort or flash when changing channels, especially when you are tuning between a high definition and standard definition channel. For more details, you may find the link below helpful.
https://www.sony.com/electronics/support/articles/00028485
If you require further assistance, may we also contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Issue:
Telephone Number:
Sony Model Number:
Despite your concerns, we're happy that you like most of the features, especially the superb 4K HDR and overall brightness of your Sony TV. Thank you for sharing your feedback and for shopping Sony! -Jess
We are sorry about the delay to fully recognize the HDMI devices connected on the TV. We have noted and will be sure to forward this feedback to the appropriate department. It is normal that it can take up to 5 seconds to display the picture when changing channels or changing inputs. There can be a slightly longer delay when changing to and from an input connected with an HDMI cable. Some of these issues can be fixed by simply restarting the TV. To do that, simply press the power button for about 5-10 secs while the TV is on. Also, to make sure your TV runs as smooth as possible, we highly recommend downloading and installing the latest software for the TV. For instructions, please visit the link below.
https://www.sony.com/electronics/support/televisions-projectors-lcd-tvs-android-/xr-65x93l/downloads
If you are using a cable or satellite box, it may take in excess of 5 seconds and the picture may momentarily distort or flash when changing channels, especially when you are tuning between a high definition and standard definition channel. For more details, you may find the link below helpful.
https://www.sony.com/electronics/support/articles/00028485
If you require further assistance, may we also contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Name:
Best Buy Username:
Issue:
Telephone Number:
Sony Model Number:
Despite your concerns, we're happy that you like most of the features, especially the superb 4K HDR and overall brightness of your Sony TV. Thank you for sharing your feedback and for shopping Sony! -Jess
Written by a customer while visiting sony.com
Posted by: Retired Vet in Henderson
Gender:Male
Verified Purchase:Yes
NICE TV, EASY TO SET UP, VERY BRIGHT PICTURE, GOOD SOUND QUALITY, VERY CLEAR AND BEAUTIFUL COLOR.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, April 4, 2024
Hi Retired Vet in Henderson, We're glad that you like the ease of setup, picture and sound quality. We appreciate your feedback and thank you for choosing Sony. Erin
Written by a customer while visiting sony.com
Posted by: Quacs
Gender:Male
Verified Purchase:Yes
Picture, brightness and clarity are best in class.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, April 6, 2024
Hi Quacs, You've made an excellent choice! Thank you for upgrading to your new Sony X93L 4K TV. We are truly happy to hear you are satisfied with your purchase and this great TV is successfully bringing amazing clarity, crystal-clear 4K HDR picture in your home. Glad to know you appreciate the very good brightness and performance as well. Thank you purchasing the 65" X93L and for choosing Sony! -Jess
Written by a customer while visiting sony.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
bought 3 mths ago not too satisfied with its performance
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, April 6, 2024
Hi noshitsherlock, thanks for choosing and purchasing our product. We understand your feedback regarding your Sony unit. We'd like to know more about the issue you have. Please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X93L
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
~Earl
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Sony TV Model Number:
Additional Information regarding your experience with the X93L
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
We appreciate you and thanks again for shopping Sony!
Sincerely,
~Earl
Written by a customer while visiting sony.com
Posted by: reaso2000
Gender:Male
Verified Purchase:Yes
We added this TV to our stable of Sony TVs (now 4 in total) and couldn't be happier! Bright in a bright room, great viewing angle, resolution, and sound - all superb features. We use YoutubeTV so built-in Google TV provides seamless integration. Highly recommended!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, April 12, 2024
Hi reaso2000, Awesome! We are so glad to hear that you are happy with your new TV! Thank you so much for the 5-star rating and for choosing Sony! -Carl
Written by a customer while visiting sony.com
Posted by: J2amie23
Gender:Male
Verified Purchase:Yes
Got this TV to replace a 55" LG that was good but we wanted something new and fresh. This TV fit that bill. We had a good mounting experience and just love the picture. Really fits the room and 4k content and sound are great. I'd recommend it.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, April 14, 2024
Hi J2amie23, Awesome! We are so glad to hear that you are enjoying your new TV! Thank you for choosing Sony! -Carl
Written by a customer while visiting sony.com