Customer reviews from otterbox.com
OtterBox - Detachable Wallet for MagSafe | Color: - Black
Average customer rating
3.1
(127 Reviews)
Rating breakdown 127 reviews
5 Stars
35
4 Stars
17
3 Stars
28
2 Stars
20
1 Star
27
41%of customers recommend this product.
(
34 out of
82)
Customer Reviews for OtterBox - Detachable Wallet for MagSafe | Color: - Black
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting otterbox.com
Posted by: JRWW
Verified Purchase:Yes
Does not work well with iPhone. iPhone wallet best
Response from otterbox.comBy OtterBox, Customer Support, January 31, 2023
Hi Jrww,
We're disappointed to hear your experience with your Wallet for MagSafe isn't going well! Is there a specific issue you're having with it? If so, we'd love to see what we can do to help! Ring us up directly at 1-855-688-7269.
Best,
OtterBox Customer Support
We're disappointed to hear your experience with your Wallet for MagSafe isn't going well! Is there a specific issue you're having with it? If so, we'd love to see what we can do to help! Ring us up directly at 1-855-688-7269.
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Rebecca H
Verified Purchase:Yes
Not as good as the pop socket wallet. Hard to get cards out and magnet not as strong
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, February 22, 2023
We're sorry to hear that you're not loving our Wallet for MagSafe. This accessory is only designed to hold 2-3 cards at a time, but the magnet should be strong enough to stick well to your MagSafe case! Are you using one of our MagSafe cases? If not, we do not test our products with third party items, so we cannot guarantee that our Wallet for MagSafe will work well with a third party case. If you are using one of our cases and your magnet is still not working, give us a ring at 1-855-688-7269 and we would be happy to help troubleshoot with ya!
Cheers,
OtterBox Customer Service
Cheers,
OtterBox Customer Service
Written by a customer while visiting otterbox.com
Posted by: Harpoon
Verified Purchase:Yes
I have an Otter Box magsafe case and it already detached once. I don’t feel safe using it.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, May 4, 2023
Hi there! We're sorry to hear about your unusual situation with our Wallet for MagSafe! Though this product should be able to stick to your MagSafe case without any troubles, there are some variables that we cannot predict. Before attaching this product, we always recommend that your case is free from dust or debris.
If you would like any help troubleshooting this issue, give us a ring at 1-855-688-7269 and we would be happy to help!
Kindly,
OtterBox Customer Service
If you would like any help troubleshooting this issue, give us a ring at 1-855-688-7269 and we would be happy to help!
Kindly,
OtterBox Customer Service
Written by a customer while visiting otterbox.com
Customer Rating
5
Well made with small capacity
on December 8, 2021
Posted by: Happy Jack
from frederick, md
Gender:Female
[This review was collected as part of a promotion.] It's so nice to have my MagSafe wallet attached to my phone. The magnets are strong and it is very well made. The capacity is a bit small but does hold 2 cards and a small amount of cash. Overall...a nice wallet!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
Fine for 2 cards
on December 8, 2021
Posted by: df36
[This review was collected as part of a promotion.] Good case but very small. I was hoping to include more cards in my wallet, but this is very much at capacity with two cards. It also reserves quite a bit of room for cash, which I don't carry, so not great if that's your standard.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team , December 9, 2021
Hi there!
We're sorry to hear about your disappointment with your Wallet for MagSafe! We appreciate your feedback about the card capacity of your wallet, and we'll be sure to let our design team know about your thoughts. If you run into any other issues with your MagSafe accessory, feel free to call us at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Wallet for MagSafe! We appreciate your feedback about the card capacity of your wallet, and we'll be sure to let our design team know about your thoughts. If you run into any other issues with your MagSafe accessory, feel free to call us at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
sounded good but
on December 8, 2021
Posted by: nessa257
from socal
Gender:Female
[This review was collected as part of a promotion.] while I think this is a great idea, the one I got does not secure to my phone very well. It seemed kind of tenuous, like it would fall off at the least little knock. I am afraid I do not trust it to keep my cards secure.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 10, 2021
Hi there!
We're sorry to hear about your disappointment with your Wallet for MagSafe! It's odd to hear that it isn't staying attached to your phone, and we'll be sure to let our design team know about your experience. If you continue having troubles with your wallet or case, feel free to call us at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Wallet for MagSafe! It's odd to hear that it isn't staying attached to your phone, and we'll be sure to let our design team know about your experience. If you continue having troubles with your wallet or case, feel free to call us at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5
Works well!
on December 9, 2021
Posted by: Debi H
from Mount Pleasant,Pa
Gender:Female
[This review was collected as part of a promotion.] I just started to use the MagSafe wallet . Great idea, At first I was a little unsure about using it was , I didn’t was it to fall off and lose my cards . It great when you don’t want to carry a purse . But I think is could use more room for cards. So far it is a keeper .
I would recommend this to a friend!
Written by a customer while visiting otterbox.com