Customer reviews from otterbox.com
OtterBox - Detachable Wallet for MagSafe | Color: - Black
Average customer rating
3.1
(126 Reviews)
Rating breakdown 126 reviews
5 Stars
34
4 Stars
17
3 Stars
28
2 Stars
20
1 Star
27
41%of customers recommend this product.
(
34 out of
82)
Customer Reviews for OtterBox - Detachable Wallet for MagSafe | Color: - Black
Customer Rating
1
Don’t waste money
on March 31, 2022
Posted by: Mma20
This might seem like a good idea to carry less but this product falls apart so easily. I have had mine less than six months and the inside lining comes out and it’s stating to get loose and fry. I used two card now those fall out. Not something you want
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, April 1, 2022
Yikes. That's definitely not supposed to happen with the inner lining of the OtterBox Wallet for MagSafe, and we're sorry that you've had such a strange and discouraging experience with yours. Fortunately, we've got a great warranty that will help get you set up with a brand-new replacement, which we trust will be far better able to keep itself together under the pressures of daily use.
Just ping our friendly Otters at 1-855-688-7269 or by way of the link below to set things in motion and we'll be glad to help get one in the works!
https://www.otterbox.com/en-us/warranty-begin
Best,
OtterBox Customer Service Team
Just ping our friendly Otters at 1-855-688-7269 or by way of the link below to set things in motion and we'll be glad to help get one in the works!
https://www.otterbox.com/en-us/warranty-begin
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2
So close, and yet so far
on September 25, 2023
Posted by: Socloseandyet
I REALLY wanted to love this wallet. The concept is great: a minimalistic wallet for a couple cards and emergency cash with a slim profile. Exactly what I’ve been looking for, right?
Wrong.
I have t had the connection issues others have experienced (I use the Apple silicone case), but, bizarrely, the case is too short and your cards don’t fit snugly inside their pockets, but instead protrude much further out than is comfortable. It feels like the cards are only ever 2/3 of the way in. Which might be something I could get used to if it wasn’t for the ridge at the top of the wallet. Because your cards extend PAST that ridge (instead of being snugged up under it like they should be) they are actively being BENT. And the fit, with two cards in, is super tight, so that bend is no joke. My cards are literally sticking out away from my phone instead of sitting relatively flush. Literally if this card pocket was 1/4 to 1/3 of an inch longer this would be close to perfect. As it is, it’s awkward and, because it’s likely damaging my cards, unusable. I will be returning and hoping a future design iteration gets this right.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, September 26, 2023
Hello! We apologize that the fit of the Wallet for MagSafe is not working for the way you had hoped to use the product. We have a folio product that is larger and may carry the cards more in the way you had hoped. Please give our CS Team a call at 1-855-688-7269 and we are happy to help questions or troubleshooting anytime.
Written by a customer while visiting otterbox.com
Posted by: Ski74
Verified Purchase:Yes
I really wanted to like this wallet but sadly it left me wanting. The card slots are shorter than the website pictures lead me to believe leaving excessive overhang. The rear slot won’t let the card rest below the ridge causing it to catch when in my pocket. Placing any bills in the money slot requires more effort than reasonable. Probably only good for keeping a single $20 for emergency use. On the plus side the mag safe connection is better than my Apple mag safe wallet. I recommend OtterBox review the card measurements so they sit flush providing a slimmer profile.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, July 31, 2023
Hello! We apologize the card slots were not of the length you had in mind, but are glad to hear the MagSafe connection is working very well. We are most happy to pass along your suggestions.
Written by a customer while visiting otterbox.com
Posted by: Pat veno
Verified Purchase:Yes
This does not attach as securely as I would like nor does the smaller pockets fit anything I would want to store. The credit cards are not that secure in their slots. I will not use this item and was disappointed as I trusted the otter brand
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 9, 2023
Hello! We apologize that the Wallet for MagSafe was not the product you were hoping for. If we may assist with any product troubleshooting, we are most happy to do so, of if we may be of assistance with a return, we are happy to help with that as well. Please give our CS Team a call at 1-855-688-7269.
Written by a customer while visiting otterbox.com
Posted by: Patricia
Verified Purchase:Yes
Works great as a MagSafe wallet but for my purpose, it is TOO thin. I couldn’t even get a credit card and drivers license in it. I’m returning.
Response from otterbox.comBy Customer Service, October 16, 2023
Hello! We are so sorry to hear that the Wallet for MagSafe is not what you had in mind. We are happy to assist with your return! Depending on the device with which your are using the product, we do have a larger Folio product available that may better meet your needs!
Written by a customer while visiting otterbox.com
Customer Rating
1
Good idea, terrible execution
on January 5, 2024
Posted by: Durksterrr
This wallet was pointless. I can barely fit one card in and there is this weird bar in the way that causes the cards to have to bend slightly while in the wallet. The cash slot doesn’t make sense I wish I could put cards in from the side instead. Maybe it would break in overtime and stretch a little bit so it can fit more but that will also be a bad thing because The cards will then fall out. Such a waste of time.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 10, 2024
Hello! We are so sorry to hear that you are experiencing issues with the MagSafe Wallet. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this situation!
Written by a customer while visiting otterbox.com
Posted by: Lisa
Verified Purchase:Yes
I only have my license and debit card in it and it is difficult to get them out. The material isn’t quite giving enough and the product is a little too short. The management is strong, and it is staying on my phone, which I wasn’t sure it would. I’m going to keep it, but I probably wouldn’t buy another one, unless they make some improvements to it.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, March 10, 2023
So sorry to hear the Wallet for MagSafe wasn't quite what you were hoping for. We're happy to hear this accessory has been working well for you though despite these minor concerns and that you're confident in the strength of the magnets. We'll be sure to share your feedback on the design and material of this piece with our team for you. Please don't hesitate to give our CS team a buzz at 1-855-688-7269 with any questions or if you'd like to chat about this some more.
Warm regards,
OtterBox Customer Support
Warm regards,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Amber
Verified Purchase:Yes
Love idea of magnet wallet, but wallet was expensive and fell off got lost quickly with contents
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, February 12, 2024
Hello, Amber! We are so sorry to hear that you experienced an issue with your Wallet for MagSafe. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com