Customer reviews from otterbox.com
OtterBox - Detachable Wallet for MagSafe | Color: - Black
Average customer rating
3.1 out of 5
3.1
(131 Reviews)
Open Ratings Snapshot
Rating breakdown 131 reviews
5 Stars
37
4 Stars
17
3 Stars
28
2 Stars
20
1 Star
29
42%of customers recommend this product. 
(
36 out of 85
)
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Customer Reviews for OtterBox - Detachable Wallet for MagSafe | Color: - Black
Customer Rating
2 out of 5
2
Disappointed
on July 20, 2022
Posted by: MelR
Bit disappointed in this purchase. It's not a super strong connection, wallet pops of case at times (and I have an otterbox symmetry + case), so not a strong hold like I imagined it would be. Also cards stick up past top a bit and the slots are so tight can only really get two cards in and it's hard getting them out. Kind of wish i'd gone with the apple wallet, but they didn't have good colors and usually everything otterbox is great.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, July 25, 2022
We're sorry to hear your OtterBox Wallet for MagSafe isn't feeling as secure as expected, especially considering you're using it with the Symmetry Series+ Case. The configuration of the magnets on both of those pieces should allow for a fairly solid connection. Is there any consistency in terms of when the wallet is coming free from the case?

We'd love to learn more and see if there might be anything to be done to help keep everything dialed in going forward. Just give our friendly Otters a call at 1-855-688-7269 and we'll go from there!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Disappointed in MagSafe
on April 20, 2022
Posted by: Anonymous
Verified Purchase:Yes
I really like the appearance but very disappointed in the MagSafe capabilities. I have almost lost it several times due to it coming off. I expected a stronger hold where it would stay connected to the phone when pulling out pocket.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, April 21, 2022
Hi there!

We're sorry to hear about your disappointment with your Wallet for MagSafe! It's odd to hear that it isn't staying attached to your case, and we'll be sure to let our design team know about your experience. If you continue having troubles with your wallet or case, feel free to call us at 1-855-688-7269, and we can get you helped out.

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Mag-Safe NOT SAFE
on July 21, 2024
Posted by: Ken S
Verified Purchase:Yes
The phone case is just fine but the Mag-Safe is NOT SAFE!!
During a recent flight the case with my credit cards came detached when i stood up to depart the plane.
If I hadn't taken my phone out of my pocket to make a call I would not have noticed. Fortunately the plane's captain assisted and went back on the plane to retrieve it.
Response from otterbox.comBy Customer Service, July 22, 2024
Hello, Ken! We are so sorry to hear you experienced an issue with your Wallet For MagSafe. Please reach out to our CS Team by phone or via chat, and we are happy to help with this situation as we have a great warranty.
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Not worth the money
on February 19, 2023
Posted by: Heather
Verified Purchase:Yes
The magnet is not super strong. Trying to put the phone in my pocket with the wallet on, it fell off.
Wouldn’t feel comfortable using it out in public for fear of it falling off too easily.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, February 21, 2023
We're sorry to hear about your MagSafe struggles. Are you using this accessory with one of our MagSafe phone cases? If not, we do not test our products with third party items, so we cannot guarantee that our Wallet for MagSafe will be compatible with a third party case. If you are using one of our cases, we are certain a replacement under our product warranty will smooth things over. Just give us a call at 1-855-688-7269 and we will get the process started.
Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Great Job Otterbox!
on August 31, 2025
Posted by: KMS1
Verified Purchase:Yes
Otterbox has been my choice for years now, my first year was the Defender w belt clip, then year two was the Commuter which has been my choice for 7 years now. The only problem ever encountered was Otterbox is always the last one with the Commuter series. Beyond that I have never experienced an issue that I could blame on Otterbox!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Not a great MagSage wallet.
on May 21, 2024
Posted by: Mmos
Verified Purchase:Yes
Very difficult to get cards out of this MagSafe wallet. Pretty much have to remove it from phone and still very difficult. Too tight for more than 2 cards & maybe 1 bill. Also, no RFID protection.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, May 22, 2024
Hello! We are so sorry to hear you are experiencing an issue with the Wallet for MagSafe. Please reach out to our CS Team by phone or via chat, and we are happy to help with this situation!
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Too small
on April 28, 2025
Posted by: Blake
Verified Purchase:Yes
Too small for the he essentials I carry, which are an ID, debit card and credit card
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, April 29, 2025
Hello Blake! Thank you for the feedback on our Wallet for MagSafe! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Just OK
on October 28, 2021
Posted by: Just ok
Verified Purchase:Yes
The wallet detached from the phone too easily and doesn’t hold very much stuff at all.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, October 29, 2021
We're sorry to hear you've had a bit of a lackluster experience with the OtterBox Wallet for MagSafe. Are you using the piece directly with your iPhone, or is there a case on your device? If you've got a case in the mix, it will definitely need to be one that was specifically made for use with Apple's MagSafe technology, otherwise, the proper magnetic connection won't be achieved.

Feel free to give our friendly Otters a call at 1-855-688-7269 if we can be of further assistance and we'll always be happy to help!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
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