Customer reviews from otterbox.com
OtterBox - Detachable Wallet for MagSafe | Color: - Black
Average customer rating
3.1
(127 Reviews)
Rating breakdown 127 reviews
5 Stars
35
4 Stars
17
3 Stars
28
2 Stars
20
1 Star
27
41%of customers recommend this product.
(
34 out of
82)
Customer Reviews for OtterBox - Detachable Wallet for MagSafe | Color: - Black
Posted by: Siefert
Verified Purchase:Yes
Fits none of my cards and does not stick to my phone
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, February 18, 2025
Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
I would like more variety of colors. that way you can find something that match youe case
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Ricardo R
Verified Purchase:Yes
It's ok for an iPhone not good for a Samsung as it covers the camera
Written by a customer while visiting otterbox.com
Posted by: Jason
Verified Purchase:Yes
Needs a stronger magnet even with the thinnest otter box case
Response from otterbox.comBy Customer Service, March 24, 2025
Hello! We are so sorry to hear you are experiencing an issue with the magnet strength of your Wallet for MagSafe. Please reach out to us via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
2
Disappointed
on July 20, 2022
Posted by: MelR
Bit disappointed in this purchase. It's not a super strong connection, wallet pops of case at times (and I have an otterbox symmetry + case), so not a strong hold like I imagined it would be. Also cards stick up past top a bit and the slots are so tight can only really get two cards in and it's hard getting them out. Kind of wish i'd gone with the apple wallet, but they didn't have good colors and usually everything otterbox is great.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, July 25, 2022
We're sorry to hear your OtterBox Wallet for MagSafe isn't feeling as secure as expected, especially considering you're using it with the Symmetry Series+ Case. The configuration of the magnets on both of those pieces should allow for a fairly solid connection. Is there any consistency in terms of when the wallet is coming free from the case?
We'd love to learn more and see if there might be anything to be done to help keep everything dialed in going forward. Just give our friendly Otters a call at 1-855-688-7269 and we'll go from there!
Best,
OtterBox Customer Service Team
We'd love to learn more and see if there might be anything to be done to help keep everything dialed in going forward. Just give our friendly Otters a call at 1-855-688-7269 and we'll go from there!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
I really like the appearance but very disappointed in the MagSafe capabilities. I have almost lost it several times due to it coming off. I expected a stronger hold where it would stay connected to the phone when pulling out pocket.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, April 21, 2022
Hi there!
We're sorry to hear about your disappointment with your Wallet for MagSafe! It's odd to hear that it isn't staying attached to your case, and we'll be sure to let our design team know about your experience. If you continue having troubles with your wallet or case, feel free to call us at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Wallet for MagSafe! It's odd to hear that it isn't staying attached to your case, and we'll be sure to let our design team know about your experience. If you continue having troubles with your wallet or case, feel free to call us at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Ken S
Verified Purchase:Yes
The phone case is just fine but the Mag-Safe is NOT SAFE!!
During a recent flight the case with my credit cards came detached when i stood up to depart the plane.
If I hadn't taken my phone out of my pocket to make a call I would not have noticed. Fortunately the plane's captain assisted and went back on the plane to retrieve it.
Response from otterbox.comBy Customer Service, July 22, 2024
Hello, Ken! We are so sorry to hear you experienced an issue with your Wallet For MagSafe. Please reach out to our CS Team by phone or via chat, and we are happy to help with this situation as we have a great warranty.
Written by a customer while visiting otterbox.com
Posted by: Heather
Verified Purchase:Yes
The magnet is not super strong. Trying to put the phone in my pocket with the wallet on, it fell off.
Wouldn’t feel comfortable using it out in public for fear of it falling off too easily.
Wouldn’t feel comfortable using it out in public for fear of it falling off too easily.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, February 21, 2023
We're sorry to hear about your MagSafe struggles. Are you using this accessory with one of our MagSafe phone cases? If not, we do not test our products with third party items, so we cannot guarantee that our Wallet for MagSafe will be compatible with a third party case. If you are using one of our cases, we are certain a replacement under our product warranty will smooth things over. Just give us a call at 1-855-688-7269 and we will get the process started.
Cheers,
OtterBox Customer Support
Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com