Customer reviews from otterbox.com
OtterBox - Detachable Wallet for MagSafe | Color: - Black
Average customer rating
3.1
(126 Reviews)
Rating breakdown 126 reviews
5 Stars
34
4 Stars
17
3 Stars
28
2 Stars
20
1 Star
27
41%of customers recommend this product.
(
34 out of
82)
Customer Reviews for OtterBox - Detachable Wallet for MagSafe | Color: - Black
Customer Rating
5
Great addition to existing phone case
on January 24, 2022
Posted by: Haylea
from Austin, TX
Gender:Female
[This review was collected as part of a promotion.] This MagSafe wallet was the perfect addition to my existing phone case for my iPhone 12 Pro. I love that you can use it occasionally and that it isn't permanently attached to a case, so you can use it with whatever other MagSafe case you want. Very convenient for quick trips inside the store where I don't want to lug my entire purse/wallet.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Alohalife
Verified Purchase:Yes
Yes, it works, yes it’s secure, but ultimately it’s just kinda heavy. I got the mini this year bc I wanted a smaller lighter phone and once you add the idiot-proof glass and case AND wallet it’s fairly heavy. I really liked it the first few days bc it added some grip to the back of the phone so I didn’t feel like I was going to sling it out if my hand while I walked, but one I got a wrist strap and attached it, it became sort of useless. I DO like that it’s bright pink bc when I have it attached it’s much easier to find my phone (seriously OB why no white or pink super protective cases?!?) I’ve only actually put cards in it once at the airport, and while it was useful, I was stressed the whole time that I was going to lose the wallet - not that it’s ever fallen off, but like, OMG with my ID and credit card, what if it DID. And then the next morning I was freaking out hoping it all made it home. It did of course, but I guess what I’m saying is this is not for the faint of heart. Lol probably great for kids or guys that don’t care about just cancelling a credit card when they lose it somewhere (my boyfriend) less great if you only have one and if you lose it you have to cancel ALL THE THINGS attached to it :D too much stress.
Response from otterbox.comBy OtterBox, Customer Service Team, February 23, 2022
Sorry to hear you ultimately weren't feeling too confident in the ability of the OtterBox Wallet for MagSafe to stay firmly attached to your iPhone. Apple's MagSafe technology is pretty dialed in when it comes to such things and the specific circular configuration of the internal magnets of our product should definitely keep it connected to one's device.
Doesn't sound like your experience has been to the contrary, but we can certainly appreciate that not everyone will be comfortable with the potential risk. Perhaps it would be worth getting used to the wallet component while inside your home before taking it out into the wild. And definitely give us a call at 1-855-688-7269 if we can help to put your mind at ease and we'll always be happy to talk shop!
Best,
OtterBox Customer Service Team
Doesn't sound like your experience has been to the contrary, but we can certainly appreciate that not everyone will be comfortable with the potential risk. Perhaps it would be worth getting used to the wallet component while inside your home before taking it out into the wild. And definitely give us a call at 1-855-688-7269 if we can help to put your mind at ease and we'll always be happy to talk shop!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
4
Great product
on March 22, 2022
Posted by: Ginnie
from Michigan
Gender:Female
[This review was collected as part of a promotion.] Just what I have been looking for and so much more. I got this for my husband as a gift. We have been looking for a good wallet for his cell phone and this is by far the best one we have scene. Very pleased.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4
I’ve used this wallet for the past three months
on December 2, 2022
Posted by: Tw0fold
I learned if you take out the inside lining (which came off on its own after a week) you can fit up to 5 cards snugly. You can also cut out the middle strap to make it easier to slide the cards out. While I believe they could be stronger, the magnets keep my wallet secure quite well, and it only comes off if it’s dropped. All in all a great wallet once you’ve modified it slightly and worn it in.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Beaz
Verified Purchase:Yes
It gets the job done…very strong magnets… holds 2 cards
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
You paid someone to design this?
on May 3, 2023
Posted by: ScotsmanKY
Load a pish! Holds 2 cards at best, with that odd ridge, ye will bend them tae fook. Fancy having some cash in there, might aswell hold it in yer mouth! Boooo Otterbox boooo
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, May 4, 2023
Hey there! We're sorry to hear about your frustrations with our Wallet for MagSafe. This product is only designed to hold up to 2 cards and a small amount of cash. We appreciate your feedback on this product, however, and we will be sure to pass it along to the correct teams for you! In the meantime, if there is anything that we can do to make this experience more positive, give us a ring at 1-855-688-7269 and we would be happy to help.
Cheers,
OtterBox Customer Support
Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
3
It will bend your cards :(
on July 12, 2023
Posted by: ltorresa5
I've been using the wallet for about 6 months and it has managed to ever so slightly bend my cards. When I place a card on the rear pocket it gets bent since it won't fit properly .
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, July 13, 2023
Hi there! We're sorry to hear about this unusual situation with your Wallet for MagSafe accessory. This accessory is only meant to hold 1-2 cards and a small amount of cash. We apologize for any frustration!
We are always looking for ways to improve our products, so we greatly appreciate your feedback on this. We will be sure to pass it along to the correct teams for you. In the meantime, if there is anything else that we can do to help, give us a ring at 1-855-688-7269 and we will get you taken care of.
Cheers,
OtterBox Customer Support
We are always looking for ways to improve our products, so we greatly appreciate your feedback on this. We will be sure to pass it along to the correct teams for you. In the meantime, if there is anything else that we can do to help, give us a ring at 1-855-688-7269 and we will get you taken care of.
Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
2
Good for a few months
on September 29, 2023
Posted by: Ang416
Good while it lasted, which was about 4 months then the liner started to come out. Disappointed.
Response from otterbox.comBy Customer Service, October 3, 2023
Hello! We apologize that you experienced an issue with the lining of the Wallet for MagSafe. We have a great warranty, and we would be more than happy to get you a new case via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com