Customer reviews from otterbox.com
OtterBox - Detachable Wallet for MagSafe | Color: - Black
Average customer rating
3.1
(126 Reviews)
Rating breakdown 126 reviews
5 Stars
34
4 Stars
17
3 Stars
28
2 Stars
20
1 Star
27
41%of customers recommend this product.
(
34 out of
82)
Customer Reviews for OtterBox - Detachable Wallet for MagSafe | Color: - Black
Posted by: TodderBox
Verified Purchase:Yes
Durable and sleek. I like how it hold 2 cards and cash with ease.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Emily
Verified Purchase:Yes
Very good the only thing i wish is that it had a better cash pocket
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Victoria H
Verified Purchase:Yes
Absolutely love the efficiency of this wallet add-on! It snaps on so easy with any magsafe case, is super easy to take off when charging or using a MagSafe car charger. Holds two cards comfortable but can definitely jam up to 3/4 cards in there. Huge fan!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4
Solid MagSafe Wallet, Great Design, Minor Concern
on February 17, 2025
Posted by: AJJC
Verified Purchase:Yes
The OtterBox MagSafe Wallet has a strong magnetic connection that holds securely, and the color is fun and stylish. I like that it offers card slots on both the front and back, making cards easy to retrieve—especially as the wallet breaks in with use.
The only reason I’m not giving it 5 stars is purely personal preference—I don’t love how the outermost card slot leaves a good portion of the card visible when inserted. Otherwise, it’s a well-designed, functional wallet that works seamlessly with MagSafe.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Customer Rating
2
Wallet too small for standard credit cards
on December 17, 2021
Posted by: Flexx0926
Have an Otterbox iphone case and wanted the Otterbox Wallet for MagSafe to go with it. Love Otterbox but they missed the mark with the wallet. The length of the case is to short forcing the credit cards over top of the small ridge - bends the cards slightly and caused them to stick out to get snagged. Would not recommend this case.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 20, 2021
We're sorry to hear you've had a somewhat lackluster go of it with the OtterBox Wallet for MagSafe. Our internal testing of the piece didn't result in any issues with cards such as you've experienced, but we'll definitely share your concerns with our quality and design teams so they can dig in a bit.
In the meantime, if the item isn't going to work out for you, our friends at Verizon should be able to make quick work of a return. If we can be of any further assistance, please feel welcome to touch base with our friendly Otters at 1-855-688-7269 and we'll always be happy to help.
Happy Holidays,
OtterBox Customer Service Team
In the meantime, if the item isn't going to work out for you, our friends at Verizon should be able to make quick work of a return. If we can be of any further assistance, please feel welcome to touch base with our friendly Otters at 1-855-688-7269 and we'll always be happy to help.
Happy Holidays,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
4
Works great
on December 19, 2021
Posted by: Aurora56
from Lafayette indiana
Gender:Female
[This review was collected as part of a promotion.] So I got this wallet for magsafe iphone my husband has. He likes it but wishes more than 2 cards could fit on it. But during the week he only uses his work badge and driver’s license and on the weekends he swaps out the badge for a money card.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
disappointed
on December 26, 2021
Posted by: Junior
I bought the MagSafe wallet and the defender series mag case for the iPhone 12 promax about 2 month ago. No issues with the case but the wallet It falls off when it is in my shirt pocket or when i pull my phone from my back pocket it goes flying. Acts like if the magnets are not strong enough. At first i thought it was no big issue but now I do not feel confident using it. After giving it a try for the past 2 months I have stopped using it all together the magnet is simply not strong enough to stay attached to my phone. I will not use this produce. That was just a waste of money. I have always, always used otter box and this was a huge disappointment in quality. One bad experience won’t t keep me from trying other otter box products.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 28, 2021
We appreciate the candid feedback and are very sorry to hear you've had a disappointing couple of months with the OtterBox Wallet for MagSafe. Before you throw in the Otter towel for good, let's give it another go with a brand-new warranty replacement to make sure it's not just something to do with your particular unit.
Just give us a call at 1-855-688-7269 and we'll be glad to help get one in the works!
Best,
OtterBox Customer Service Team
Just give us a call at 1-855-688-7269 and we'll be glad to help get one in the works!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
Slim fit
on January 4, 2022
Posted by: Emme
from AZ
Gender:Female
[This review was collected as part of a promotion.] The wallet does not hold a lot, but the things you use regularly like drivers license and debit card fit nicely. Add a little cash and you are ready to go. I give it 3 stars because the magnet that allows it to attach to the phone case is not very strong. If I hit it on the side it dislodges quite easily. Would like to see it have a better attachment.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 5, 2022
Great to know the OtterBox Wallet for MagSafe has got you covered when it comes to housing those important items, though we were certainly sorry to hear of the lack of magnetic strength.
Let's take it from the top with a brand-new warranty replacement, which we're confident will put your mind at ease going forward. You can set things in motion via the link below, or feel free to give us a call at 1-855-688-7269 and we'll be glad to help with that!
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Let's take it from the top with a brand-new warranty replacement, which we're confident will put your mind at ease going forward. You can set things in motion via the link below, or feel free to give us a call at 1-855-688-7269 and we'll be glad to help with that!
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com