Customer reviews from otterbox.com
OtterBox - Detachable Wallet for MagSafe | Color: - Black
Average customer rating
3.1
(126 Reviews)
Rating breakdown 126 reviews
5 Stars
34
4 Stars
17
3 Stars
28
2 Stars
20
1 Star
27
41%of customers recommend this product.
(
34 out of
82)
Customer Reviews for OtterBox - Detachable Wallet for MagSafe | Color: - Black
Customer Rating
2
Needs Design Adjustments
on April 17, 2023
Posted by: Aspeer112
I get that this wallet is only meant to hold around two cards, but it doesn’t do a great job at that. The pocket starts rounding on the sides too early at the bottom for cards to go in as deep as they should and leaves cards sticking out past the top bar. Attached photo is with only a thin license in the wallet.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, April 18, 2023
Hi there! We're sorry to hear about your frustration with our Wallet for MagSafe. We greatly appreciate all of this feedback, and we will be sure to pass it along for you. In the meantime, we would love to help you troubleshoot this issue! Just give us a ring at 1-855-688-7269 and we can see what we can do to help!
Cheers,
OtterBox Customer Service
Cheers,
OtterBox Customer Service
Written by a customer while visiting otterbox.com
Customer Rating
3
Good Wallet, Didn’t Last As Long As I Liked
on August 14, 2023
Posted by: Josie
This product is convenient to slip on and off for wireless charging, but after less than a year, the side of the wallet has ripped and my cards can slide out.
I would recommend this to a friend!
Response from otterbox.comBy Customer Service, August 14, 2023
Hello! We apologize that you have experienced a rip in the Wallet for MagSafe with use over time. We have an amazing warranty and would be most happy to get you set up with a new Wallet for MagSafe under warranty. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Noah
Verified Purchase:Yes
Description said it would hold up too four cards it barley holds three
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, September 28, 2023
Hello! We apologize that you are experiencing some disappointment with the Wallet for MagSafe. This product is designed with easy access to dedicated card and cash slots, but does not specify the number of cards or amount of cash. We also feature a Folio for MagSafe product, which is larger and may provide the card carrying capacity that you had hoped for. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with any questions!
Written by a customer while visiting otterbox.com
Customer Rating
1
Just poor quality and way thicker than explained
on November 11, 2023
Posted by: Jonathan
Verified Purchase:Yes
Junk - doesn't work well - way thicker than described.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, November 16, 2023
Hello, Jonathan! We are so sorry to hear the Wallet for MagSafe is not to your liking. If our Customer Service Team may answer any questions or assist in any way, please give our CS Team a call at 1-855-688-7269 and we are happy to help!
Written by a customer while visiting otterbox.com
Posted by: Matteo06
Verified Purchase:Yes
If there was a way to Combine the Magnet wallet, and the phone case so it’s one piece I think that would be a great idea. The magnet wallet could easily be removed. Perhaps that’s the idea behind it, but for security reasons, it would not be a good idea.
I would recommend this to a friend!
Response from otterbox.comBy Customer Service, January 10, 2024
Hello, Matteo! We are so glad you are enjoying the product. We genuinely appreciate you taking the time to share your feedback and we are most happy to pass that along to our team! Should any questions or needs arise with your MagSafe Wallet, please feel free to reach out to our Customer Service Team, as we are always happy to help!
Written by a customer while visiting otterbox.com
Posted by: Matt
Verified Purchase:Yes
The adjective "strong" was used very loosely with this product. I bought it with a matching case, the wallet fell off with simple gestures.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 16, 2024
Hey Matt! We are sorry to hear about the issues you are having with your Wallet. For the best experience, we do recommend a case with built in MagSafe magnets to ensure the wallet attaches to the case correctly. If any questions arise, please do not hesitate to reach out, as we are more than happy to help!
Written by a customer while visiting otterbox.com
Customer Rating
1
not a fan
on February 4, 2024
Posted by: Scott
Nice material and well constructed, but there is bumper on the top of the wallet that bends your cards and makes sliding in/out of pocket annoying and feels awkward (not sleek) compared to apple's previous leather wallet. I think the bump is to make it easier to remove the cards, but it's awkward. Apple's previous leather wallet was hard to remove cards, but sleek in feel and appearance.
Response from otterbox.comBy Customer Service, February 5, 2024
Hello, Scott! We are so sorry to hear you are finding some awkwardness with the design of the product. We hope that this feature grows on you with time and use. Should we be able to assist with any questions, please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: TexasCamper
Verified Purchase:Yes
Well made, does it’s job, I like it, and recommend to my friends and family
I would recommend this to a friend!
Written by a customer while visiting otterbox.com