Customer reviews from otterbox.com
OtterBox - Detachable Wallet for MagSafe | Color: - Black
Average customer rating
3.1 out of 5
3.1
(126 Reviews)
Open Ratings Snapshot
Rating breakdown 126 reviews
5 Stars
34
4 Stars
17
3 Stars
28
2 Stars
20
1 Star
27
41%of customers recommend this product. 
(
34 out of 82
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Detachable Wallet for MagSafe | Color: - Black
Customer Rating
2 out of 5
2
Stitching comes out.
on July 19, 2023
Posted by: CoreyB
The stitching tears after two months not worth it. It is made cheaply
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Garage card hold
on February 24, 2024
Posted by: iPhone nerd
Verified Purchase:Yes
It can only hold 1 card properly, not thought through properly.
Response from otterbox.comBy Customer Service, February 26, 2024
Hello! We are so sorry to hear that you are experiencing issues with your MagSafe Wallet. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Not what we expected but ok
on February 26, 2024
Posted by: JLHa
Verified Purchase:Yes
Not as functional as expected. We were disappointed. This isn’t our first. We’ve had otterbox for our last 4 phones.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, February 26, 2024
Hello! We are so sorry to hear you experienced disappointment with the MagSafe wallet. Please reach out to our CS Team by phone or via chat, and we are happy to see how we may be able to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
disapointed
on January 27, 2025
Posted by: Eric D
Verified Purchase:Yes
poor construction. Stitching already comming apart and it was hard to get it to hold two cards at least
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 28, 2025
Hello Eric! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Would not recommend
on April 22, 2025
Posted by: Grayson Knight
Verified Purchase:Yes
You can only fit one to two cards in the wallet. Not very good material. Would be better if it was more elastic material to fit cards and take them out more comfortably.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, Customer Service, April 25, 2025
Hello, Grayson! We are so sorry to hear you are experiencing an issue with your Wallet for MagSafe. Please reach out to our Customer Service Team via chat, and we are happy to help with this situation.
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Bad luck
on January 6, 2022
Posted by: Mickeyhavap
Purchase the new symmetry case for the this wallet but so disappointed. Originally I had a defender case but got a new for my navy magsafe wallet.The pink magsafe wallet for my wife has a plenty strong magnet, but, mine doesn't allow for an acceptably secure attachment.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 7, 2022
We're sorry to hear things aren't working out so well with your current Symmetry Series Case and this OtterBox Wallet for MagSafe. Had you bought one of our Symmetry Series+ with MagSafe cases or did you go with the standard version?

In order to make a complete and secure connection between an iPhone and a MagSafe accessory, the OtterBox would need to be one that we've specifically engineered with magnetic components to accommodate Apple's attachment ecosystem.

Feel free to give our friendly Otters a call at 1-855-688-7269 if we can be of further assistance and we'll always be happy to help!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Regret this purchase
on February 5, 2022
Posted by: Anonymous
Bought a month ago it falls off easy and wish it held more cards and didn’t hold cash. Nowadays we don’t use cash often
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, February 7, 2022
We're sorry to hear you're having some buyer's remorse after your first month with the OtterBox Wallet for MagSafe. Although we aren't able to make extra space for cards and cash with its current design, we'd be more than happy to help get you set up with a brand-new warranty replacement to see if there is something wonky with the magnets of your particular unit. Just ping our friendly Otters via the link below or at 1-855-688-7269 and we'll be glad to help get one in the works!

https://www.otterbox.com/en-us/warranty-claim

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Wallet
on February 16, 2022
Posted by: Winston
Verified Purchase:Yes
It holds 2 cards, I put 3 cards and 3 $20, but not recommend. Very nice if all you need is 2 cards and 1 $20, fits very snug.
Response from otterbox.comBy OtterBox, Customer Service Team, February 17, 2022
Hi Winston,

Thank you so much for this valuable feedback. We'd be more than happy to pass it up the ladder for you.

Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
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