Customer reviews from otterbox.com
OtterBox - Detachable Wallet for MagSafe | Color: - Black
Average customer rating
3.1 out of 5
3.1
(127 Reviews)
Open Ratings Snapshot
Rating breakdown 127 reviews
5 Stars
35
4 Stars
17
3 Stars
28
2 Stars
20
1 Star
27
41%of customers recommend this product. 
(
34 out of 82
)
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Customer Reviews for OtterBox - Detachable Wallet for MagSafe | Color: - Black
Customer Rating
2 out of 5
2
Wallet for MagSafe (Otterbox design) not worth it
on May 5, 2023
Posted by: Jack
Verified Purchase:Yes
Design is not great and the magsafe to the back is not secure. I kept the OtterBox case and continued using my Apple Wallet. That wallet has a better layout and holds 10x better than this wallet. Recommendation, get the case not the wallet.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, May 8, 2023
Hi there, Jack! So sorry to learn about your disappointing experience with the Wallet for MagSafe. We specifically designed this accessory with Apple's MagSafe technology in mind, so that piece should be securing itself to the back of your caseless device or one of our made for MagSafe cases, like the Symmetry Series+. We'd like to dig a bit deeper into things in order to better understand what's going on here. Please give our CS team a buzz at 1-855-688-7269 and they'd be more than happy to help find the best possible solution for you.

Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Card Holder
on May 7, 2023
Posted by: Amy V
Verified Purchase:Yes
Nice that it is magnetic but only holds Two cards and very hard to pull the cards out to use, worth the price tho, I would recommend this-very hard to find the same time of product elsewhere
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Support, May 8, 2023
Hi there Amy! We're happy to hear that you are liking most aspects of our Wallet for MagSafe. This product is designed to hold up to 2 cards and a small bit of cash. We appreciate your feedback on this, and we will be sure to pass it along to the correct teams for you! In the meantime, if there is anything else we can do to help, give us a ring at 1-855-688-7269 and we would be more than happy to help!
Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
It works
on May 9, 2023
Posted by: Blax
Verified Purchase:Yes
It does what it is supposed to do. The magnet is strong and it is light weight.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
The wallet Kept falling
on June 6, 2023
Posted by: mariat357
[This review was collected as part of a promotion.] This product did not worked out for me. It kept falling and did not felt secure to have my cards in it. The magnet did not stick at all to my phone unless it was used without a phone case
Response from influenster.comBy OtterBox, Customer Service Support, June 7, 2023
Hi there. We're sorry to hear about this unusual situation with our Wallet for MagSafe accessory. Are you using this product with one of our OtterBox MagSafe cases? If not, we do not test our accessories with third-party cases, and cannot guarantee that it will work properly. If you are using one of our MagSafe cases, then give us a ring at 1-855-688-7269 and we would be happy to help troubleshoot this with you.
Cheers,
OtterBox Customer Support
Written by a customer while visiting influenster.com
Customer Rating
1 out of 5
1
Not recommended
on June 19, 2023
Posted by: JBBR
Verified Purchase:Yes
Can't get the cards out and really doesn't fit more than two cards total.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, June 20, 2023
We apologize for any inconvenience you may have experienced with the Wallet for MagSafe. That accessory was designed to hold a couple cards, like your ID and bank card, plus a bit of cash to keep your essentials with you on the go. We do not recommend overstuffing those slots as it can lead to some unwanted tightness or eventual stretching. Please give our customer service team a call at 1-855-688-7269 with any questions, concerns, or if you'd like to chat about this some more.

Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Weak magnet
on July 11, 2023
Posted by: Hipshot
As others have said, the magnet is too weak. I had hoped that the manufacturer would have improved this feature, however, I have their MagSafe case, and the wallet still falls off far too easily.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, July 12, 2023
Hi there! We're sorry to hear about this unusual situation with your Wallet for MagSafe. We are always looking for ways to improve our products, so we really appreciate your feedback. We will be sure to pass this along for you.
In the meantime, give us a ring at 1-855-688-7269 and we would be happy to help troubleshoot this issue with you, or get you a replacement through our product warranty.
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Will bend your cards :(
on July 12, 2023
Posted by: ltorresa5
I've been using the wallet for around 6 months and when I place a card on the back pocket it gets bent since it doesn't fit properly.
Response from otterbox.comBy OtterBox, Customer Service Support, July 13, 2023
Hi there! This sounds like an unusual situation with your Wallet for MagSafe. Were you attempting to put more than 2 cards into your wallet? If so, this accessory is designed to hold 1-2 cards and a small amount of cash.
We are always looking for ways to improve our products. We appreciate your feedback, and we will be sure to pass it along. We would be happy to help troubleshoot this issue further! Just give us a ring at 1-855-688-7269 and one of our friendly Otters will get you taken care of.
Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Only 2 useable pockets
on July 20, 2023
Posted by: Dalton
Does not hold 3 cards as advertised. Third side pocket is to small for a card or even to fit cash in any useful way. And magnets could be a bit stronger I’ve almost lost it a few times due to it falling off my phone
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, July 27, 2023
Thank you for the feedback on the magnet strength. We will be happy to pass that along! This specific accessory is only meant to hold 1-2 cards and a small amount of cash. We apologize for any frustration.
Written by a customer while visiting otterbox.com
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