Customer reviews from otterbox.com
OtterBox - Detachable Wallet for MagSafe | Color: - Black
Average customer rating
3.1
(126 Reviews)
Rating breakdown 126 reviews
5 Stars
34
4 Stars
17
3 Stars
28
2 Stars
20
1 Star
27
41%of customers recommend this product.
(
34 out of
82)
Customer Reviews for OtterBox - Detachable Wallet for MagSafe | Color: - Black
Posted by: Blax
Verified Purchase:Yes
It does what it is supposed to do. The magnet is strong and it is light weight.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
The wallet Kept falling
on June 6, 2023
Posted by: mariat357
[This review was collected as part of a promotion.] This product did not worked out for me. It kept falling and did not felt secure to have my cards in it. The magnet did not stick at all to my phone unless it was used without a phone case
Response from influenster.comBy OtterBox, Customer Service Support, June 7, 2023
Hi there. We're sorry to hear about this unusual situation with our Wallet for MagSafe accessory. Are you using this product with one of our OtterBox MagSafe cases? If not, we do not test our accessories with third-party cases, and cannot guarantee that it will work properly. If you are using one of our MagSafe cases, then give us a ring at 1-855-688-7269 and we would be happy to help troubleshoot this with you.
Cheers,
OtterBox Customer Support
Cheers,
OtterBox Customer Support
Written by a customer while visiting influenster.com
Posted by: JBBR
Verified Purchase:Yes
Can't get the cards out and really doesn't fit more than two cards total.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, June 20, 2023
We apologize for any inconvenience you may have experienced with the Wallet for MagSafe. That accessory was designed to hold a couple cards, like your ID and bank card, plus a bit of cash to keep your essentials with you on the go. We do not recommend overstuffing those slots as it can lead to some unwanted tightness or eventual stretching. Please give our customer service team a call at 1-855-688-7269 with any questions, concerns, or if you'd like to chat about this some more.
Cheers,
OtterBox Customer Support
Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
1
Weak magnet
on July 11, 2023
Posted by: Hipshot
As others have said, the magnet is too weak. I had hoped that the manufacturer would have improved this feature, however, I have their MagSafe case, and the wallet still falls off far too easily.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, July 12, 2023
Hi there! We're sorry to hear about this unusual situation with your Wallet for MagSafe. We are always looking for ways to improve our products, so we really appreciate your feedback. We will be sure to pass this along for you.
In the meantime, give us a ring at 1-855-688-7269 and we would be happy to help troubleshoot this issue with you, or get you a replacement through our product warranty.
Best,
OtterBox Customer Support
In the meantime, give us a ring at 1-855-688-7269 and we would be happy to help troubleshoot this issue with you, or get you a replacement through our product warranty.
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
3
Will bend your cards :(
on July 12, 2023
Posted by: ltorresa5
I've been using the wallet for around 6 months and when I place a card on the back pocket it gets bent since it doesn't fit properly.
Response from otterbox.comBy OtterBox, Customer Service Support, July 13, 2023
Hi there! This sounds like an unusual situation with your Wallet for MagSafe. Were you attempting to put more than 2 cards into your wallet? If so, this accessory is designed to hold 1-2 cards and a small amount of cash.
We are always looking for ways to improve our products. We appreciate your feedback, and we will be sure to pass it along. We would be happy to help troubleshoot this issue further! Just give us a ring at 1-855-688-7269 and one of our friendly Otters will get you taken care of.
Cheers,
OtterBox Customer Support
We are always looking for ways to improve our products. We appreciate your feedback, and we will be sure to pass it along. We would be happy to help troubleshoot this issue further! Just give us a ring at 1-855-688-7269 and one of our friendly Otters will get you taken care of.
Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
2
Only 2 useable pockets
on July 20, 2023
Posted by: Dalton
Does not hold 3 cards as advertised. Third side pocket is to small for a card or even to fit cash in any useful way. And magnets could be a bit stronger I’ve almost lost it a few times due to it falling off my phone
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, July 27, 2023
Thank you for the feedback on the magnet strength. We will be happy to pass that along! This specific accessory is only meant to hold 1-2 cards and a small amount of cash. We apologize for any frustration.
Written by a customer while visiting otterbox.com
Customer Rating
1
Photos are inaccurate, bad product
on September 15, 2023
Posted by: lagorman1
If this product is only meant to hold 1-2 cards, why do you have a picture showing it holding 3 on the listing? Poor marketing, poor design, and very disappointing from such a great accessory company. Fix this and I and many others will buy this.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, September 19, 2023
Hello! We apologize for any disappointment in the Wallet for MagSafe product. The wallet offers easy access to dedicated card and cash slots and we apologize for any confusion over the quantity of cards or amount of cash that can be accommodated in the wallet. If our Customer Service Team may help, please give our CS Team a call at 1-855-688-7269 and we are happy to help.
Written by a customer while visiting otterbox.com
Customer Rating
3
Very practical to an extent
on September 22, 2023
Posted by: mikafalciola
[This review was collected as part of a promotion.] I love the concept of this wallet. While the color I received wasn’t my first choice I was excited to use it. Then I discovered it’s downfall. In a purse, with items moving all around it isn’t powerful enough to stay attached to your phone. Other than that it was great. Room for a few cards (also used it for business card storage)
Response from influenster.comBy Customer Service, September 22, 2023
Hello! We are so glad you are loving the concept of the MagSafe Wallet. We apologize that you are experiencing this wallet detaching from the case while in your purse. When used in combination with one of our MagSafe cases, the adherence will typically be strong enough to avoid the issue you are experiencing. Please give our CS Team a call at 1-855-688-7269 and we are happy to do some troubleshooting and help with this!
Written by a customer while visiting influenster.com