Customer reviews from otterbox.com
OtterBox - Detachable Wallet for MagSafe | Color: - Black
Average customer rating
3.1
(126 Reviews)
Rating breakdown 126 reviews
5 Stars
34
4 Stars
17
3 Stars
28
2 Stars
20
1 Star
27
41%of customers recommend this product.
(
34 out of
82)
Customer Reviews for OtterBox - Detachable Wallet for MagSafe | Color: - Black
Posted by: Peter
Verified Purchase:Yes
Great design! Love how I can run out of the house with just my phone, license, card, and some cash! No more lugging around my enormous wallet!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
Love the idea of it..
on January 5, 2023
Posted by: heidia421
[This review was collected as part of a promotion.] I love the idea of this product, but it just doesn’t stay attached to my phone. It always pops off in my bag and then I end up digging around for it like I would for a wallet.
Response from influenster.comBy OtterBox, Customer Service Team, January 11, 2023
That's obviously not ideal for this OtterBox wallet to be continually disengaging from your iPhone, and we're sorry you've had a somewhat unnerving experience. Some of the dynamic here could just be a result of what all is going on inside your bag—the types of materials the wallet is bumping up against, and how much pressure is involved. The other thing worth mentioning is that if you're using a protective case, it would need to be one that was specifically designed for use with Apple's MagSafe technology to ensure a "locking" connection between the device, the case, and this wallet.
All of that said, we'd be happy to help get you set up with a brand-new warranty replacement wallet to see if there is perhaps just something wonky going on with yours. Just give our friendly Otters a call at 1-855-688-7269 if we can be of further assistance, and we'll get right on the case!
Best,
OtterBox Customer Support
All of that said, we'd be happy to help get you set up with a brand-new warranty replacement wallet to see if there is perhaps just something wonky going on with yours. Just give our friendly Otters a call at 1-855-688-7269 if we can be of further assistance, and we'll get right on the case!
Best,
OtterBox Customer Support
Written by a customer while visiting influenster.com
Customer Rating
2
MagSafe wallet doesn’t stick on regular case
on February 7, 2023
Posted by: goodnight_laura
[This review was collected as part of a promotion.] I have a regular case on my iPhone (the case isn’t MagSafe). I didn’t realize the wallet wouldn’t connect with the cover on so I couldn’t really use it. Should have a sticky part option so it can stick to the phone case. I really didn’t want to have my phone without a case on it since I’m constantly dropping. Great concept and wallet looked nice!
Response from influenster.comBy OtterBox, Customer Support, February 8, 2023
Hi Laura,
We're sorry for any confusion. We always do our best to list all of the features of our products, so we're sorry if that wasn't clear. As per our Wallet for MagSafe's name, it is designed solely for use with our MagSafe cases or directly on your phone. We'll certainly share your feedback though!
If you have any other questions, feel free to call us at 1-855-688-7269.
Kindly,
OtterBox Customer Support
We're sorry for any confusion. We always do our best to list all of the features of our products, so we're sorry if that wasn't clear. As per our Wallet for MagSafe's name, it is designed solely for use with our MagSafe cases or directly on your phone. We'll certainly share your feedback though!
If you have any other questions, feel free to call us at 1-855-688-7269.
Kindly,
OtterBox Customer Support
Written by a customer while visiting influenster.com
Customer Rating
4
Nice sturdy wallet
on February 10, 2023
Posted by: meganv86
[This review was collected as part of a promotion.] This wallet is easy to attach. It is very durable and made nicely. It made keeping my cards within reach easy. It is easy to take out your cards and put them in.
Written by a customer while visiting influenster.com
Posted by: C Irvin
Verified Purchase:Yes
Works great just wish it could have another slot three would be perfect for me.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Lesly Notter
Verified Purchase:Yes
Awful product. Barely held two cards. Couldn’t use it.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, May 1, 2023
Hey there Lesly! We're sorry to hear about your disappointment with our Wallet for MagSafe. This product is meant to hold up to 3 cards to make it easy to just take the essentials with you while you are off on an adventure or going out with friends. We appreciate your feedback, however, and we will be sure to pass it along to the correct teams for you. In the meantime, if there is anything that we can do to help turn this experience around for you, give us a ring at 1-855-688-7269 and we would be happy to help how we can.
Best,
OtterBox Customer Support
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
2
Wallet for MagSafe (Otterbox design) not worth it
on May 5, 2023
Posted by: Jack
Verified Purchase:Yes
Design is not great and the magsafe to the back is not secure. I kept the OtterBox case and continued using my Apple Wallet. That wallet has a better layout and holds 10x better than this wallet. Recommendation, get the case not the wallet.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, May 8, 2023
Hi there, Jack! So sorry to learn about your disappointing experience with the Wallet for MagSafe. We specifically designed this accessory with Apple's MagSafe technology in mind, so that piece should be securing itself to the back of your caseless device or one of our made for MagSafe cases, like the Symmetry Series+. We'd like to dig a bit deeper into things in order to better understand what's going on here. Please give our CS team a buzz at 1-855-688-7269 and they'd be more than happy to help find the best possible solution for you.
Kindly,
OtterBox Customer Support
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Amy V
Verified Purchase:Yes
Nice that it is magnetic but only holds Two cards and very hard to pull the cards out to use, worth the price tho, I would recommend this-very hard to find the same time of product elsewhere
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Support, May 8, 2023
Hi there Amy! We're happy to hear that you are liking most aspects of our Wallet for MagSafe. This product is designed to hold up to 2 cards and a small bit of cash. We appreciate your feedback on this, and we will be sure to pass it along to the correct teams for you! In the meantime, if there is anything else we can do to help, give us a ring at 1-855-688-7269 and we would be more than happy to help!
Cheers,
OtterBox Customer Support
Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com