Customer reviews from otterbox.com
OtterBox - Detachable Wallet for MagSafe | Color: - Black
Average customer rating
3.1
(126 Reviews)
Rating breakdown 126 reviews
5 Stars
34
4 Stars
17
3 Stars
28
2 Stars
20
1 Star
27
41%of customers recommend this product.
(
34 out of
82)
Customer Reviews for OtterBox - Detachable Wallet for MagSafe | Color: - Black
Customer Rating
5
Versátil
on December 6, 2022
Posted by: asgm
(Esta reseña se ha recibido a través de una promoción.) Hermoso color y un material bastante duradero! Bien practico para usar y 100 por ciento seguro ! Me encanto ! Gracias Influenster 🙌
Written by a customer while visiting influenster.com
Customer Rating
3
Faulty magnet
on December 6, 2022
Posted by: Anonymous
[This review was collected as part of a promotion.] The leather quality seems great however the magnet doesn’t work well. I tried it with and without a MagSafe case and it slides down with both. It’s also a little bulkier than I would like
Response from influenster.comBy OtterBox, Customer Service Team, December 12, 2022
That is really odd that you'd have had such trouble with the magnet of the OtterBox Wallet for MagSafe. If you had only tried it with a case that wasn't specifically made for use with Apple's accessory ecosystem then that would make sense, but the piece should hold just fine with one that was designed with internal magnets.
Have you tried the wallet attached straight to the back of your iPhone? That would potentially be a good test to see if the issue is truly and solely with this item versus something to do with the MagSafe-enabled case you've tried.
Definitely give our friendly Otters a call at 1-855-688-7269 so we can get the complete picture, and we'll be glad to help get a brand-new warranty replacement in the works if it seems like that will help to properly dial things in.
Happy Holiday Season,
OtterBox Customer Support
Have you tried the wallet attached straight to the back of your iPhone? That would potentially be a good test to see if the issue is truly and solely with this item versus something to do with the MagSafe-enabled case you've tried.
Definitely give our friendly Otters a call at 1-855-688-7269 so we can get the complete picture, and we'll be glad to help get a brand-new warranty replacement in the works if it seems like that will help to properly dial things in.
Happy Holiday Season,
OtterBox Customer Support
Written by a customer while visiting influenster.com
Customer Rating
4
Convenient
on December 12, 2022
Posted by: bbmay
[This review was collected as part of a promotion.] This product serves a specific purpose. If you need to carry minimal objects for shopping or an event, this magnetic wallet is perfect. It fits a debit or credit card and your license perfectly. But that’s about all I could comfortably fit in the wallet. There is a third space but it’s too tight for cash. In love it for running in the store to grab a few items.
Written by a customer while visiting influenster.com
Customer Rating
2
Not Good
on December 14, 2022
Posted by: dmm1384
[This review was collected as part of a promotion.] I wanted to love this Otterbox MagSafe Wallet, but unfortunately it was a disappointment. I tried applying it on my IPhone 13 Pro Max and my husband’s IPhone 12 Pro Max and had the same results. It does not stay on the phone! The magnet did not give me enough confidence that it wasn’t going to fall off. Which is definitely not good for a product that holds very important items like credit cards or license. It kept popping off within 10 seconds every time. It did however make for a good refrigerator magnet, so that why I gave it 2 stars. I definitely wouldn’t recommend this product.
Response from influenster.comBy OtterBox, Customer Service Team, December 20, 2022
Hmm...well, that's certainly a creative way to put the OtterBox Wallet for MagSafe to use, but it really shouldn't have been necessary to relegate it to refrigerator-magnet status.
We're very sorry that you and your husband have had such a disappointing experience with the piece, and we definitely want to help get things dialed in going forward. Is there any chance you're using a protective case that wasn't specifically made for use with MagSafe? If you have a case covering your iPhone, it would definitely need to be MagSafe-enabled for this wallet accessory to perform as intended.
If that's not a factor in your experience, please do feel welcome to give our friendly Otters a call at 1-855-688-7269 and we'll be glad to help get a brand-new warranty replacement in the works to see if there is just something wonky going on with your particular unit.
Happy Holiday Season,
OtterBox Customer Support
We're very sorry that you and your husband have had such a disappointing experience with the piece, and we definitely want to help get things dialed in going forward. Is there any chance you're using a protective case that wasn't specifically made for use with MagSafe? If you have a case covering your iPhone, it would definitely need to be MagSafe-enabled for this wallet accessory to perform as intended.
If that's not a factor in your experience, please do feel welcome to give our friendly Otters a call at 1-855-688-7269 and we'll be glad to help get a brand-new warranty replacement in the works to see if there is just something wonky going on with your particular unit.
Happy Holiday Season,
OtterBox Customer Support
Written by a customer while visiting influenster.com
Customer Rating
5
Prolly good)
on December 15, 2022
Posted by: stellazb
[This review was collected as part of a promotion.] Well l can’t say anything about functionality since l don’t have a MagSafe case so l can’t use this guy. The color is pretty. I’ll get a case on Christmas and lm gonna use this wallet then.
Written by a customer while visiting influenster.com
Customer Rating
5
Great Wallet
on December 16, 2022
Posted by: ashleyb581
[This review was collected as part of a promotion.] Looks like a great wallet to hold extra cards without a purse. Thanks Otterbox. Hope to try the product next time. The post office did not deliver it.
Written by a customer while visiting influenster.com
Customer Rating
5
Sleek sturdy and cute
on December 18, 2022
Posted by: mvdvlenv
[This review was collected as part of a promotion.] This wallet was really sturdy. I was worried it would fall off but it hasn’t slipped. I love how sleek it is as well. Usually other phone wallets are bulky and don’t fit in my pocket but this wasn’t the case (haha pun intended). The color was cute as well and contrasted nicely against my black phone.
Written by a customer while visiting influenster.com
Customer Rating
3
Not secure enough
on December 29, 2022
Posted by: Anonymous
[This review was collected as part of a promotion.] I wanted to love this and I typically love OtterBox but this didn’t stay on well enough for me to feel good about storing the most important cards I need. I don’t have a very thick or heavy case on my phone and I’m sure it would adhere better without a case but I’m not willing to take the case off.
Response from influenster.comBy OtterBox, Customer Service Team, January 4, 2023
We want you to love the OtterBox Wallet for MagSafe too, and we're sorry that it wasn't feeling quite as secure as either of us expected. It makes sense that you're not wanting to go without a protective case on your iPhone, but the type you're using can definitely make a difference in terms of how strong the connection will be.
If you're not using a case that was specifically designed for use with Apple's unique accessory ecosystem, that is definitely something to consider making the switch to. It's the internal magnetic array of a MagSafe-enabled case that will help to facilitate a "locking" connection between the device and this wallet. Feel free to give our friendly Otters a call at 1-855-688-7269 if we can be of any further assistance, and we'll always be happy to help!
Best,
OtterBox Customer Support
If you're not using a case that was specifically designed for use with Apple's unique accessory ecosystem, that is definitely something to consider making the switch to. It's the internal magnetic array of a MagSafe-enabled case that will help to facilitate a "locking" connection between the device and this wallet. Feel free to give our friendly Otters a call at 1-855-688-7269 if we can be of any further assistance, and we'll always be happy to help!
Best,
OtterBox Customer Support
Written by a customer while visiting influenster.com