Customer reviews from jbl.com
JBL - Refurbished Excellent - Vibe Buds 2 Noise Cancelling Earbuds - 2025 - White
Average customer rating
3.1
(70 Reviews)
Rating breakdown 70 reviews
5 Stars
23
4 Stars
10
3 Stars
8
2 Stars
9
1 Star
20
100%of customers recommend this product.
(
17 out of
17)
Customer Reviews for JBL - Refurbished Excellent - Vibe Buds 2 Noise Cancelling Earbuds - 2025 - White
Customer Rating
2
Ok, but not great
on December 17, 2025
Posted by: JdotP
from Wilmington, NC
Couldn’t find a way to increase volume on headphones and when I looked it up (Tap, hold) it didn’t work. The earphones do not stay in my ear. I’ve tried the small medium and large, the medium fit the best but will fall out when I am doing simple tasks like putting laundry in basket from dryer. Sound quality is good, mic works well
Response from jbl.comBy Customer Support, December 17, 2025
Thanks for your feedback. Our JBL Vibe Buds 2 have a volume control that you can set up using our JBL Headphones app. We recommend downloading our app to modify the tap button settings.
Written by a customer while visiting jbl.com
Customer Rating
1
Incredibly Frustrating
on December 16, 2025
Posted by: Music_Listener
Every time I take ear buds out, it's a guarantee a little voice announces a new mode I'm in. I change modes 3x per use without every meaning to. "Noise canceling" ... "ambient aware" ... "talk through" ... I just want to listen to music. Now, less than a year after purchase, theyre not recognizing when I put them in their pod so the battery drains. Sometimes I'll watch something in my phone and it picks up the signal while still in their pod. Incredibly frustrating to use. Bought these at an airport when I was in a jam and these experiences will go through my mind whenever I see another JBL product.
Response from jbl.comBy Customer Support, December 18, 2025
Thanks for bringing this to our attention. Whenever you take the earbuds out, you might be tapping the buttons unintentionally, which is why it keeps switching the features. You can turn off the tap buttons through the JBL Headphones app. Regarding the charging issue with the earbuds, we recommend cleaning the charging pins of both the earbuds and the case using a cotton swab and alcohol. Please make sure to dry them before putting them back in the case. If you need more help, please contact us directly at: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
3
No top, no instructions
on December 12, 2025
Posted by: Had high hopes
from Houston
First, it does not come with a lid/top. Super weird and I hope they don't fall out and I lose them. Second, the instructions have no words, only confusing pictures like in elementary so I still haven't figured out how to connect then to anything. The instruction book looks like it came from the movie Idiocracy. I kind of regret purchasing these.
Response from jbl.comBy Customer Support, December 14, 2025
Thanks for your feedback. We would like to clarify that our JBL Vibe Buds 2 charging case is intentionally designed without a lid. As for the user manual, we value your input, and we'll make sure to forward your feedback to the appropriate team.
Written by a customer while visiting jbl.com
Customer Rating
2
Sound is okay for the price.
on December 4, 2025
Posted by: Greg of NC
from NC
Sound is decent for the price. The charging case has no door on it. 1 week after purchasing one earbud is already lost
Response from jbl.comBy Customer Support, December 4, 2025
Thanks for bringing this to our attention. We'd like to work with you directly to check your out-of-warranty options. Please contact us directly at: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
4
Love color & sound is amazing
on December 4, 2025
Posted by: prettisho39
from Georgia
Was unsure if I would like the JBL's, since I'm use to Apple products. So far, the JBL's have given me amazing sound quality & I love the color....
Written by a customer while visiting jbl.com
Customer Rating
1
Not worth the hassle, uncomfortable
on December 4, 2025
Posted by: Stella555555
They don’t fit in my ears. Even for the lower price they’re seriously not worth it, I feel like I’m constantly adjusting them but they never fit right. And when I adjust them I accidentally pause my music/turn on or off noise cancelling/ call a random contact in my phone which can be soo awkward. Given that I’m constantly adjusting them, that’s happening all the time. If you take an earbud out and hold it while they’re connected it can also call a random contact in your phone.
Response from jbl.comBy Customer Support, December 5, 2025
We'd like to work with you directly to address the issues you're experiencing with your unit. Please contact our customer support team via this link: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
3
No lid?
on October 18, 2025
Posted by: Wilr
from Missouri
My 3rd pair of JBL earbuds. This pair is ok, but the no lid case is hugely problematic in your pocket. Sure I wil lose one soon. Stupid design there, otherwise ok.
Response from jbl.comBy Customer Support, October 19, 2025
Thanks for your feedback. The open case of our JBL Vibe Buds 2 is intentional to make it easier to grab and use on the go. This design allows for quick retrieval and placement without needing to fumble with a lid. You may check our other JBL in-ear headphones that we have that have a lid here: https://www.jbl.com/earbuds/
Written by a customer while visiting jbl.com
Customer Rating
1
BAD!
on September 17, 2025
Posted by: bbbbbb21
they are terrible, they fall out of the ears that I put in the size of the rubber band, the sound is average shrill, nice design indeed, I do not recommend it at all!
Response from jbl.comBy Customer Support, September 17, 2025
Thanks for bringing this to our attention. To enjoy the best audio experience, you can try our JBL Fit Checker tools with the "check my best fit" option to see if it helps. If you need further assistance, please contact us through this link: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com