Customer reviews from jbl.com
JBL - Refurbished Excellent - Vibe Buds 2 Noise Cancelling Earbuds - 2025 - White
Average customer rating
3.1
(70 Reviews)
Rating breakdown 70 reviews
5 Stars
23
4 Stars
10
3 Stars
8
2 Stars
9
1 Star
20
100%of customers recommend this product.
(
17 out of
17)
Customer Reviews for JBL - Refurbished Excellent - Vibe Buds 2 Noise Cancelling Earbuds - 2025 - White
Customer Rating
3
Great JBL sound!
on September 15, 2026
Posted by: Mania
from Summerville SC
great JBL Sound however this is the third pair of earbuds that I've had and they just do not go far enough into my ear canals to be secure no matter what size ear bud I use
Written by a customer while visiting jbl.com
Customer Rating
1
Volume is poor do not purchase
on September 13, 2026
Posted by: Ravij
I have purchase last week but volume is very low
Worst my money 3000. Do not purchase
Worst my money 3000. Do not purchase
Written by a customer while visiting jbl.com
Customer Rating
3
Sound good
on August 27, 2026
Posted by: Harpo7552
I'm I'm fairly happy with them they sound good but no matter what size earbuds I use just don't stay in my ears. They don't go deep enough in my ear canal to be secure.
Response from jbl.comBy Customer Support, August 27, 2026
Thanks for your feedback. We recommend ensuring a tight seal in your ear canal by angling the earbud slightly downward and gently twisting it into place. Please experiment with all the provided eartip sizes to find the best fit.
Written by a customer while visiting jbl.com
Customer Rating
3
Great sound, mediocre design
on August 25, 2026
Posted by: finnigse
from Ohio
Bought these after losing some JBL Vibe Beams I had. Sound quality and battery life are both very good. My complaints are more so with design. The touch feature is somewhat sensitive so I'll often end up switching modes or pausing music when I go to adjust them which can be a pain. Also not a fan of the case. The lidless design has led to the earbuds falling out when I'm reaching in my pocket or scattering if I ever drop the case. I would recommend them if you're not traveling a lot with them.
Written by a customer while visiting jbl.com
Customer Rating
1
Poorest Quality
on August 22, 2026
Posted by: Bish
Sound quality : 2.5/5
Sometimes person in the other side can listen, sometimes not, and sometimes very low volume.
Sometimes person in the other side can listen, sometimes not, and sometimes very low volume.
I have JBL Speaker, and i love it
but
JBL VIBE BUDS 2, I don’t know why they even make this thing !!!!
but
JBL VIBE BUDS 2, I don’t know why they even make this thing !!!!
Written by a customer while visiting jbl.com
Customer Rating
2
on August 20, 2026
Posted by: DNice21
The sound quality is good. The fit is terrible. And I can’t believe that the case doesn’t close. Stay away from these.
Written by a customer while visiting jbl.com
Customer Rating
1
Very Disappointed
on August 9, 2026
Posted by: Mike1953
from Los Angeles
I purchased these ear buds about 6 months ago. They are my first pair of buds, so I can't compare them to other products. I am disappointed with these ear buds. It's very surprising that they get such good ratings. I find the sound quality to be poor. It sounds like I'm listening to a transistor radio from 1962. Also they will not stay in my ears. I've tried different positions and different cups to no avail. They will not stay in my ears for more than 5 minutes. I'm not moving around. I'm sitting at my computer trying to watch YouTube. Forget about trying to eat something with these buds in. They will pop out the minute you start chewing.
Response from jbl.comBy Customer Support, August 10, 2026
In order for the JBL Vibe Buds 2 to give you the best fit, you must create a tight seal within your ear canal. Angle the eartip slightly downward to make it easier to insert into your ear canal. Gently twist the earbud to fit it securely into the shape of your ear. Continue twisting the earbud into your ear canal to achieve the best seal and secure fit. Also, source devices (phones, tablets, etc.) all behave a bit differently. Some have very loud outputs, and some can be quite a bit lower, even at maximum volumes. The same goes for individual songs, some are louder than others. It is possible that the output level of your source device or song causes the unit to reach maximum undistorted volume before actually reaching 100% on the volume control. On the other hand, if you are using an Equalizer (EQ) to boost frequencies, this has the same effect as increasing the volume. Try turning the EQ off and let's see if it fixes the issue. If you need more help, please contact our customer support so we can assist you further. https://support.jbl.com/
Written by a customer while visiting jbl.com
Customer Rating
2
Meh
on August 4, 2026
Posted by: Pham006
Sound is good. Ambient / sound cancel option is handy
Very slippery / hard to hold
Very sensitive to touch
Doesn't stay in ear
Very slippery / hard to hold
Very sensitive to touch
Doesn't stay in ear
Response from jbl.comBy Customer Support, August 5, 2026
We appreciate you taking the time to provide us with your feedback. In order for the earbuds to give you the best fit, you must create a tight seal within your ear canal. Angle the eartip slightly downward to make it easier to insert into your ear canal. Gently twist the earbud to fit it securely into the shape of your ear. Continue twisting the earbud into your ear canal to achieve the best seal and secure fit. It is also best to try this with all of the provided eartip sizes, until you find the one that accomplishes this most easily. If you need more help, feel free to contact our customer support directly for other available options and to assist you further.
Written by a customer while visiting jbl.com