Customer reviews from jbl.com
JBL - Refurbished Excellent - Vibe Buds 2 Noise Cancelling Earbuds - 2025 - White
Average customer rating
3.1
(70 Reviews)
Rating breakdown 70 reviews
5 Stars
23
4 Stars
10
3 Stars
8
2 Stars
9
1 Star
20
100%of customers recommend this product.
(
17 out of
17)
Customer Reviews for JBL - Refurbished Excellent - Vibe Buds 2 Noise Cancelling Earbuds - 2025 - White
Customer Rating
1
Trash
on May 16, 2026
Posted by: Joespjlh
Noise cancelling isnt noise cancelling hear everything outside
Response from jbl.comBy Customer Support, May 16, 2026
Thank you for bringing this to our attention. To get the perfect fit from our JBL Vibe Buds 2, the most important step is achieving a secure, airtight seal by angling the earbud downward and gently twisting it into place. We recommend experimenting with all the provided ear tip sizes to find your perfect fit, as a proper seal instantly improves noise cancellation and maximize the feature. For further assistance, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
1
Worst earbuds ever made, ever used, ever seen.
on May 12, 2026
Posted by: Thuothuo
At first I thought I was missing something, looked inside the packaging box again, looked at the manual, and true to it, these earbuds were designed to stay exposed to dirt, germs, and loss.
Can’t be used with phone calls as the other end hears you mumbling like you’re undersea.
The designer should be banned from designing anything else for humans
They have good bass but extremely poor noise cancellation. They’re also not the most comfortable, but they will hold during a good run. They’re only clear for music.
Would not recommend and I regret buying.
Response from jbl.comBy Customer Support, May 13, 2026
Thank you for bringing this to our attention. We understand how the JBL Vibe Buds 2 are designed. You may check with third-party sellers for available protective casing. With regards to the noise cancellation, you can create a tight seal by inserting the eartip at a slight downward angle, gently twisting the earbud to match the shape of your ear, and continuing to twist until it feels secure. Try this with each of the included eartip sizes to find the best fit. After a few attempts, the process becomes quick and easy each time you put them on. Feel free to contact our customer support for further assistance.
Written by a customer while visiting jbl.com
Customer Rating
1
Terrible product
on May 7, 2026
Posted by: Shelton
Quite literally unusable. They don’t stay in your ear and constantly switch between noise canceling and ambient aware. Do not waste your money
Response from jbl.comBy Customer Support, May 11, 2026
We'd like to work with you directly to address the issues you're experiencing with your unit. Please contact our customer support team via this link: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
5
All the things
on April 4, 2026
Posted by: Charlie8675309
As they advise, make sure they fit snugly and you will be rewarded with epic bass. Controls are good and have allowed me to adjust the position of the earbuds without triggering an unwanted command. Noise cancellation allows me to work around machines without going quite mad...it's really good. Case design is unique and has worked for me so far. The "ambient aware" mode is quite nice/helpful. The conversation mode is cool. When in this mode the music or podcast doesn't pause so you'll miss a bit of whatever it is while you're conversating :) on the fence with that design decision. Not bad...just not sure. Quite happy with this purchase.
Written by a customer while visiting jbl.com
Customer Rating
1
Terrible ergonomics
on March 26, 2026
Posted by: JBL Regular
from Dayton OH
I have gotten free airline headphones that stay in my ears better than these. It's like the designer doesn't realize that putting puting a bulky heavy section of the device externally and above a flimsy silicone earpiece that is expected to hold them in place while moving is a BAD idea. No case cover??? For real? Cool, now we get debris. ZERO functional ergonomics. These things fall out every single time I try to use them regardless of the tips I put on them. Nobody cares about the sound quality or features if they are incredibly inconvenient to use. Very poor product design. AND (This part doesn't bother me as much because it only happened once) I put them into ambient aware and it screeched in my ear. LOUD screech.
Response from jbl.comBy Customer Support, March 26, 2026
Thanks for your feedback. We appreciate your input, and we'll make sure to forward it to the appropriate team.
Written by a customer while visiting jbl.com
Customer Rating
1
Ignore the price - don’t buy
on March 14, 2026
Posted by: sadagain
I wish I was kidding when I say it’s one of
the worst products I’ve ever purchased.
they’re skimping on covering earbuds….
the worst products I’ve ever purchased.
they’re skimping on covering earbuds….
I left another review and the quality somehow has deteriorated more since then (mission, I thought impossible?).
Do NOT buy. I would rather have short wired earphones where only one works compared to this madness.
Honestly a health thing, how do you not cover something that goes inside your ear.
Soooo disappointed to be such a polarized user. I used to love this brand
Response from jbl.comBy Customer Support, March 14, 2026
We appreciate your feedback. We reviewed your previous case with us and found that our customer support team sent you an email on February 14, 2026, regarding your concern. However, we haven't heard from you since then. If you still need assistance with your JBL Vibe Buds 2, please reply directly to that email. It was sent from hcgcustomersupport@harman.com. Please check your inbox, as well as your spam or junk folders.
Written by a customer while visiting jbl.com
Customer Rating
1
Not so active noise cancelling
on March 10, 2026
Posted by: Mika71
from Vantaa, Finland
I bought these a week ago. Basic headphones for the price, but active noise cancelling... There is none. The only difference between ambient aware and talk through modes is that the microphone no longer lets sound through. I have the JBL Reflect MiniNc headphones and their noise cancelling is from a completely different planet. So if you value active noise cancelling headphones, stay away from these.
Response from jbl.comBy Customer Support, March 13, 2026
We appreciate you sharing your experience. We are sorry to hear that the active noise cancellation feature did not meet your expectations. For further assistance, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
2
Fit and features not as expected
on February 18, 2026
Posted by: Rob8
I bought these several weeks ago and I've had so many issues with them. There is no lid to the case, which means I can't as easily throw it in my bag, it has to stay upright mostly. This also feels unhygienic - much more dust and dirt can get into the case, and onto the buds. Also, the ear buds do not sit well in my ears, I've tried all the sizes. If I start talking or singing while wearing them, they immediately pop out of my ears. Adjusting how they sit in my ears is also difficult, because of the touch commands. I'll go to push an earbud more securely in my ear and wind up turning off noise cancelling or pausing the song I'm playing. I've been pretty unhappy with this purchase so far. Mechanically, they work fine.
Response from jbl.comBy Customer Support, February 18, 2026
We'd like to work with you directly to address the issues you're experiencing with your unit. Please contact our customer support team via this link: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com