Customer reviews from spypoint.com
Spypoint - FLEX-G36 Trail Camera
Average customer rating
4.6
(433 Reviews)
Rating breakdown 433 reviews
5 Stars
356
4 Stars
36
3 Stars
8
2 Stars
9
1 Star
24
91%of customers recommend this product.
(
363 out of
398)
Customer Reviews for Spypoint - FLEX-G36 Trail Camera
Customer Rating
5
WOW! Amazing cam!
on May 19, 2023
Posted by: WatchDog
from Ohio
Gender:Male
Absolutely love the clarity and dependability of this camera. Super clear pics and battery life has been fantastic!
I would recommend this to a friend!
Response from spypoint.comBy Customer care, July 21, 2023
Hi Milo, Thank you for your review! -KM
Written by a customer while visiting spypoint.com
Customer Rating
1
Stopped working
on September 29, 2023
Posted by: Swamp rat
from Pensacola Fl
Gender:Male
Bought this camera in January, worked good until I took it down in February (at the end of the season) now I can’t even get it to turn on
No, I would not recommend this to a friend.
Response from spypoint.comBy Customer service, October 1, 2023
Hello Swamp Rat, Thank you for reaching out and bringing this matter to our attention. We read from your feedback that you were having trouble with the camera, so we’d like to help make it right, is there anything specific we can look into for you? we have sent you an email regarding this situation. Please feel free to reach out to us if you still need assistance; we’ll work with you to resolve any issues as quickly as possible. Have a good day.
Written by a customer while visiting spypoint.com
Customer Rating
1
Very Poor Quality Photos and Videos
on October 25, 2023
Posted by: Georgia Mike
from Senoia, Ga
Gender:Male
I have been using the camera (Flax G-36) for about 1 month now with their premium data plan. This is my first spypoint camera. This is also my first cellular cam and that aspect has been a good experience. However, I have been really dissappointed with the quality of the photos and videos even when I pull the SD card and look at them directly from the card. The cellular pictures that come through on the app are lower quality previews but even viewing on a computer, they are terrible quality. The videos are some of the worst I have ever seen on a trail cam, very jumpy, pixelated, and the colorations are off. I went back to a 6 year old browning camera to record videos because the spypoint ones are so bad. I don't know if this is the same for all of spypoint's cameras, but I would not waste my money on this again. I thought this was one of SpyPoint's better quality cameras, but apparently not.
No, I would not recommend this to a friend.
Response from spypoint.comBy CUSTOMER SERVICE, October 26, 2023
Hello, We are always delighted to receive feedback from our customers, and we are always keen to listen to them and receive their review this is the best way to improve our products and services. The image quality depends on several factors, but more importantly, the installation environment of the camera and its settings, and the way the camera is used if installed as a feeder to monitor an entrance... The most important options to check are the motion delay and the multishot. If you take images with a slow motion lens, you must take the multishot because continuous repetition does not give enough time for the camera to correct the image component before shooting, especially if the motion delay is set up for a short period of time. Likewise, the lens is very sensitive and acts on what happens, like movement, temperature, etc. Please check that the camera is well installed at a good height on the ground so as not to be influenced by fog for the images taken in the hours earlier in the day. Install it so that it is parallel to the ground; this improves the detection range and the IR flash coverage as well. Also, the image resolution quality is adjustable in the settings. If you have more questions regarding this or wish to be assisted in correcting this situation, please do not hesitate to contact us at https://www.spypoint.com/in/cat. We’ll work with you to resolve any issues as quickly as possible. Thank you, Have a good day.
Written by a customer while visiting spypoint.com
Customer Rating
3
Easy setup but troubles down the road.
on November 23, 2023
Posted by: Cinnabon J
from Kansas
Gender:Male
I've owned this about a month. I set it up in my yard. Startup was easy and flawless. Pictures look great. I upgraded to the unlimited plan after just a few days, but one of the reasons I bought this was free pics. Downsides, I shut off the camera because working in the yard, didn't come back on easily when I switched back on, realized next day it wasn't working. 3 times I have had it tell me that suddenly my SD card wasn't working, and I had to go reseat SDcard. Good thing this isn't too far away, if this was miles into the forest, I would be so mad. I got pics of 5 deer at my plot at 7am, but later I was having to reseat SD card. If I move this to another tree for a better angle, I now expect to have to reseat battery and SDcard, and I get it working, but maybe just a few hours later it's saying battery is dead, or SDcard is 0.0gb.
No, I would not recommend this to a friend.
Written by a customer while visiting spypoint.com
Customer Rating
1
on November 24, 2023
Posted by: clyde16
from knoxville tn
Gender:Male
very bad camera!!!!!!!!!!!!!!!!! I had two that was replaced multiple times still didnt work had to get the link-micro lte
No, I would not recommend this to a friend.
Written by a customer while visiting spypoint.com
Customer Rating
1
on December 5, 2023
Posted by: Dan with a bad flex
from South Carolina
Gender:Male
Worked for a while than would not work . Keeps telling me to format my SD card bought another SD card still not working. Called support couldn't help. Love to return for a link trail camera but can't get any response. My link camera works.
No, I would not recommend this to a friend.
Response from spypoint.comBy CUSTOMER SERVICE, December 21, 2023
Hello Dan, We were gutted to hear you were less than satisfied with your experience with our business and products. We value our customers' opinions and would like to follow up on your request to replace your unit. In order to ensure that you have received your new camera and that the exchange you had with our expert lived up to your expectations, we welcome further discussion. If you have any questions, concerns, or would like to be assisted in any situation you may encounter with your equipment, do not hesitate to let us know at https://www.spypoint.com/en/chat. We would be more than happy to assist you and work together to find a solution that meets your needs. Thank you, and have a good day.
Written by a customer while visiting spypoint.com
Customer Rating
2
Will NOT buy again
on December 7, 2023
Posted by: Smoot
Gender:Male
We have had nothing but issues with our cameras. Every single time we get them placed somewhere they throw error messages for SD cards. We have changed Micro SD cards (correctly) multiple times and despite telling this to customer service, that is the only "solution" they seem to ever give. No offer to replace the camera, etc even after mutiple conversations with them. Pointless to have cell cameras you have to constantly take down. Will not ever buy a spypoint product again.
No, I would not recommend this to a friend.
Response from spypoint.comBy CUSTOMER SERVICE, December 20, 2023
Hello Smoot, We regret to hear you were less than satisfied with your experience with our business. We value our customers opinions and would like to follow up on the situation you had with your unit, which we did share with our higher-up team; we are hoping that this exchange with our expert lived up to your expectations and that you had all the assistance requested. We welcome further discussion, so if you have any questions, concerns, or need help for your unit, let us know at https://www.spypoint.com/en/chat. Have a great day
Written by a customer while visiting spypoint.com
Customer Rating
1
DO NOT WASTE YOUR TIME OR MONEY
on December 14, 2023
Posted by: Fredneck
from Wilmington, OH
Gender:Male
I bought this stupid thing, even though I read the reviews about the SD card issues. I thought I could figure it out. I put it in, and it worked fine for a day and a half. Then all of a sudden, invalid SD card issues started happening. I changed out the SD card and it worked for about 2 hrs. Then I got invalid SD card. I changed it out again with a 3rd SD card and it didn't work at all. I reformatted all of the SD cards and tried them again with no luck. Then, I updated the firmware with another SD card. Now the thing is stuck flashing lights on the signal and on the status. It says it needs a better connection when I tried looking it up, but I am exactly where I was originally during setup. I tried moving around to see if I could get it to work. I have cell phone service in this location. The SD cards used were 32 GB type 10 class U1 PNY Elite SD cards. Also, after I updated the firmware, it did have signal enough to sync to the app, because the firmware updated with the newest firmware numbers. However, the lights continue to flash. I replaced the batteries. I turned it off and turned it back on again. I removed the batteries. I removed the SD card that had the new firmware files on it and replaced it with yet another SD card. THESE CAMERAS ARE JUNK!!!!!!! I filed for a return and will be going with another brand.
No, I would not recommend this to a friend.
Response from spypoint.comBy CUSTOMER SERVICE, December 14, 2023
Hello Fredneck, Your feedback is essential in helping us improve our service for all our customers, and we would like the opportunity to learn more about your experience, talk, and investigate your feedback further with our higher-up team, with whom we shared your concern. Please let us know if there is anything we can look into for you or if you have any questions. We would be more than happy to assist you and work together to find a solution that meets your needs at: https://www.spypoint.com/en/chat. Thank you, and have a great day.
Written by a customer while visiting spypoint.com