Customer reviews from spypoint.com
Spypoint - FLEX-G36 Trail Camera
Average customer rating
4.6
(433 Reviews)
Rating breakdown 433 reviews
5 Stars
356
4 Stars
36
3 Stars
8
2 Stars
9
1 Star
24
91%of customers recommend this product.
(
363 out of
398)
Customer Reviews for Spypoint - FLEX-G36 Trail Camera
Customer Rating
5
For Flex and Flex-G36
on December 3, 2023
Posted by: BigDD
from Saint Louis, MO
Gender:Male
I have been using the Flex camera for over a year now with fantastic results on a Missouri wooded property in Iron County. I just started using the Flex-36 camera within the last month. Both cameras have provided excellent results. See for yourself in the attached photos. I did get a bit complacent about the photos I was receiving until I showed them to some of my family members. They were amazed with the stills and the videos/audio. Guess I just pushed beyond reasonable expectations. Great cameras though. I have ten in use.
I would recommend this to a friend!
Response from spypoint.comBy CUSTOMER SERVICE, December 19, 2023
Hello BigDD, It's always pleasant to receive feedback as detailed and thoughtful as yours. But trust us when we say that it does not go unnoticed. Your comment has given us valuable insight into the services that we provide at Spypoint. We sincerely thank you for taking the time to share your thoughts, experiences, and beautiful pictures with us. Your satisfaction is our top priority, and we look forward to hearing from you again. Have a wonderful day,
Written by a customer while visiting spypoint.com
Customer Rating
1
Battery Eating Junk
on October 29, 2023
Posted by: johns_1991
from liberty hill TX
Gender:Male
bought to put out at our shop for a security camera. worked well for about 18 hours and then stopped sending pictures. at the 36 hour mark the batteries were at 15%. constantly from when it stopped sending pictures it started sending messages about improper SD card (which doesn't make since for a cellular camera) and the temperature reads 255 degrees. when moved from the shop to the house nothing changed. all shows good as far as the lights but will not communicate. had buddies that ranted and raved about how great these cameras were. as far as im concerned it is worth the crap plastic its made of.
No, I would not recommend this to a friend.
Written by a customer while visiting spypoint.com
Customer Rating
1
Multiple Issues with Both of mine
on December 22, 2023
Posted by: Jordane
from Wisconsin
Gender:Male
Have had two for about a month and a half. One worked for a month and then temperature read 255 Degrees and wouldn't send pictures, had to update the firmware and got it working again. Second one did the same thing and now will sporadically send pictures as i am testing and lighting up like a christmas tree. Disappointed as i had bought these to not make as many trips an hour away to check sd cards, don't recommend if you want something that just works out of the box.
Response from spypoint.comBy CUSTOMER SERVICE, December 24, 2023
Hello Jordane, Thank you for your valuable feedback. We understand that our service may not have met your expectations, and we would appreciate the opportunity to learn more about your experience. Your feedback is essential in helping us improve our service and also to ensure that during your last contact with our experts it went well and met your expectations, and that the replacement is well put in place for your unit. We welcome further discussion if there is anything we can look into for you or if you have any questions. We would be more than happy to assist you and work together to find a solution that meets your needs at: https://www.spypoint.com/en/chat. Thank you, and have a great day.
Written by a customer while visiting spypoint.com
Customer Rating
2
Good camera but one glitch
on June 4, 2023
Posted by: Billbob
from Alabama
Gender:Male
I bought this camera a month ago. I was excited because it’s a new model and wanted to try it out. The camera works perfectly except if you use an external 12 V battery. The camera will not recognize the external battery of any kind or any brand. However, the battery life will show if using the internal AAs, I think spy point is working on it. Sad though they release this model without thoroughly testing.
No, I would not recommend this to a friend.
Response from spypoint.comBy customer service, July 24, 2023
Hi William,
Thank you for your review regarding the Flex-G36 with the 12 V battery. We'd like to address any issues or concerns you have. We contacted you by email to verify the issue of the battery option not showing up correctly on your application.
Thank you for your time!
Thank you for your review regarding the Flex-G36 with the 12 V battery. We'd like to address any issues or concerns you have. We contacted you by email to verify the issue of the battery option not showing up correctly on your application.
Thank you for your time!
Written by a customer while visiting spypoint.com
Customer Rating
1
Worst Purchase Ever.
on October 4, 2023
Posted by: SRTNC24
from Washington, NC
Purchased 6 of these cameras. 1 of them worked fine in the beginning. Sometimes they would send photos sometimes they wouldn’t. One of them wouldn’t even connect to the app to adjust the settings. I set up another camera above 2 of them and got all the photos they never sent and decided to return them. I’m out money for the data plans I purchased but I returned all 6 and went with a different brand. 10/10 would not recommend. The website won’t even work properly so I can enter all this information properly for the review.
No, I would not recommend this to a friend.
Response from spypoint.comBy CUSTOMER SERVICE, October 9, 2023
Hello SRTNC24, Hello SRTNC24, We were disappointed to hear about this matter and all the issues you have faced with your cameras, and we are gutted when we don’t meet expectations, we truly value your feedback and the time you took out to share your experience with us. It's unfortunate to see you leave. If you ever find yourself interested in our products again down the road, or if you have any questions or need assistance in the future, don't hesitate to reach out. We wish you all the best and a great day.
Written by a customer while visiting spypoint.com
Customer Rating
1
Not so happy right now
on January 9, 2024
Posted by: Frijoli
from North Carolina
Gender:Male
I bought this just before Xmas as a gift. It worked for a week, and the wife was excited. Then the camera said my SD card failed. I tested in the PC and it worked fine. I formatted and reinstalled but it would not accept it. I purchased a new card and installed. It took one photo that night and sent me a failed card message. I bought another card and installed and it would no longer take photos and the temperature said 255°F. lol I reformatted on the PC and reinstalled the card. No go. Contacted customer service and they said send it back under warranty, but we don't have any more G36 cameras. smh
They gave me a "flex" and 15 spypoint bucks. lol
They gave me a "flex" and 15 spypoint bucks. lol
No, I would not recommend this to a friend.
Response from spypoint.comBy CUSTOMER SERVICE, January 10, 2024
Hello Frijoli,It's disheartening when a product that initially brings excitement ends up causing frustration due to technical issues. Experiencing situations with multiple SD cards and encountering errors and an unusual temperature reading of 255°F is indeed unexpected for this model. We appreciate the time you took to share this matter with us. While we understand the replacement options offered might not fully meet your expectations, your satisfaction is important to us, and we're here to ensure your concerns are addressed promptly. That's why we shared your concerns with our higher-up team, who will contact you soon in order to investigate more closely what happened. We believe that open communication can help us identify opportunities for improvement. We look forward to resolving this matter to your satisfaction. Have a great day.
Written by a customer while visiting spypoint.com
Customer Rating
5
Amazing Camera!
on May 15, 2023
Posted by: StevenE
from Alberta, Canada
Gender:Male
Got this camera and put it out on my bear bait, the picture and video quality is amazing!
I would recommend this to a friend!
Response from spypoint.comBy Customer care, June 16, 2023
Hello StevenE, thank you for sharing this picture, and best of luck for the hunting season! -KM
Written by a customer while visiting spypoint.com
Customer Rating
5
Solid performer
on May 18, 2023
Posted by: The Rookie Hunter
from New Brunswick
Gender:Male
I have had this out for a few weeks now and I have to say you aren't going to miss much with this camera. Even on the lowest sensor setting it's still picking off squirrels at 20 yards.
Improved picture and video with sounds. Improved antenna mount. And battery consumption is 25-50%better than the original Flex. So far I have to say not a bad camera at all. No won't lie, I am not fond of the mounting bracket location I prayed they would fix that. And how it screws in but it is what it is. The camera so far has worked great very happy with it.
I would recommend this to a friend!
Response from spypoint.comBy Customer care, July 20, 2023
Hi Tim, since the Flex was so popular, we added new improvements so that you can get better photo resolution as well as better signal reception. Thank you for this review! -KM
Written by a customer while visiting spypoint.com