Customer reviews from SanDisk
SanDisk - 32GB Ultra Luxe SDDDC4-032G-G46 USB 3.1 Dual A+C Flash Drive - Silver
Average customer rating
1.8
(34 Reviews)
Rating breakdown 34 reviews
5 Stars
3
4 Stars
1
3 Stars
4
2 Stars
4
1 Star
22
16%of customers recommend this product.
(
3 out of
19)
Customer Reviews for SanDisk - 32GB Ultra Luxe SDDDC4-032G-G46 USB 3.1 Dual A+C Flash Drive - Silver
Customer Rating
1
Not working
on July 31, 2024
Posted by: Leroy's dual drive
My computer does not recognized my dual drive. I got a code 43. Not sure if i can recover any of my over 175 GB files and photos i have on the stick.
No, I would not recommend this to a friend.
Response from SanDiskBy SM OLS, August 2, 2024
Hello,
We are sorry for the inconvenience caused to you. To help our technical team troubleshoot and resolve your issue efficiently, please provide a detailed description of the problem along with a screenshot of the error. You can open a support ticket at https://support-en.wd.com/app/askweb. Our customer support team will contact you as soon as possible.
We are sorry for the inconvenience caused to you. To help our technical team troubleshoot and resolve your issue efficiently, please provide a detailed description of the problem along with a screenshot of the error. You can open a support ticket at https://support-en.wd.com/app/askweb. Our customer support team will contact you as soon as possible.
Written by a customer while visiting SanDisk
Posted by: Sam J
Verified Purchase:Yes
Love the weight and look. Forgot about how hot these things are getting these days. Ouch!
Response from SanDiskBy SM OLS Team, February 17, 2023
Hello,
I am Will from SanDisk® Global Support Team. All of our products are manufactured on strong hardware platform to sustain daily usage. However, we regret to learn about your experience and since you are facing issues while using this Dual Drive, we suggest you to contact us directly so that we can investigate further to know more about the issue in order to isolate the possibilities and provide you with an appropriate resolution. SanDisk® stands behind its commitment to quality and warranty on its products. We will also check if your Dual Drive is eligible for a possible replacement. Please contact SanDisk® Support at 1-866-SANDISK or submit a support request at https://support-en.wd.com/app/askweb and we will assist you towards the best possible resolution.
Thank you,
Will,
SanDisk® Support.
I am Will from SanDisk® Global Support Team. All of our products are manufactured on strong hardware platform to sustain daily usage. However, we regret to learn about your experience and since you are facing issues while using this Dual Drive, we suggest you to contact us directly so that we can investigate further to know more about the issue in order to isolate the possibilities and provide you with an appropriate resolution. SanDisk® stands behind its commitment to quality and warranty on its products. We will also check if your Dual Drive is eligible for a possible replacement. Please contact SanDisk® Support at 1-866-SANDISK or submit a support request at https://support-en.wd.com/app/askweb and we will assist you towards the best possible resolution.
Thank you,
Will,
SanDisk® Support.
Written by a customer while visiting SanDisk
Customer Rating
1
New iPad mini can’t use
on May 6, 2022
Posted by: Lucas
The new iPad mini is type c not lightning, so I bought this product， but it’s no detect on the iPad mini, please follow up , thank you.
Response from SanDiskBy SM OLS Team, May 12, 2022
Hello,
I am Will from SanDisk® Global Support Team. All of our products are manufactured on strong hardware platform to sustain daily usage. However, we regret to learn about your experience. However, to access this iXpand Flash Drive you will require to use the "Apple Files Application" on your iPad Mini, please refer to the below mentioned link to know more : https://kb.sandisk.com/app/answers/detail/a_id/17174.
Thank you,
Will,
SanDisk® Support.
I am Will from SanDisk® Global Support Team. All of our products are manufactured on strong hardware platform to sustain daily usage. However, we regret to learn about your experience. However, to access this iXpand Flash Drive you will require to use the "Apple Files Application" on your iPad Mini, please refer to the below mentioned link to know more : https://kb.sandisk.com/app/answers/detail/a_id/17174.
Thank you,
Will,
SanDisk® Support.
Written by a customer while visiting SanDisk
Customer Rating
5
Versatile and fast
on June 27, 2024
Posted by: jlava
Works great and very fast. Was able to back up most everything important from an older computer pretty quickly. Lots of storage. Versatile between USB-A and USB-C ports.
I would recommend this to a friend!
Written by a customer while visiting SanDisk
Customer Rating
1
Write speed drops to just 22MB/s
on July 20, 2023
Posted by: Flgoo
I have a SanDisk Ultra Luxe Dual 128GB Flash Drive. The write speed of this thing is terrible at just 22MB/s. That's just awful and Sandisk calls it Luxe. There is nothing Luxe about 22MB/s in 2023.
At first look, the drive seems premium with advertised speed of 150MB/s, but that is just read and Sandisk conveniently left out write speed from their site and all documents. Also, benchmark tests shows write speed at 69MB/s which pretty decent
However, when copy a large file like 10GB it starts at 69MB/s and then slowly drops to 22MB/s. I thought some cache was getting filled. However, when I did a benchmark it was more clear. The first two bench mark gave me 69MB/s write.
r/computers - SanDisk Ultra Luxe USB Type-C Dual 128GB Flash Drive write speed drops to 22MB/s
Frist benchmark
Then from 3rd it dropped to 25MB/s for no reason.
r/computers - SanDisk Ultra Luxe USB Type-C Dual 128GB Flash Drive write speed drops to 22MB/s
Third benmchmark
The drive was not getting too hot. Just normal working temp for a metal flash drive. This happens when connected to both USB 3.0 and USB C ports. The device I am using has a NVMe drive so there is no throttling there.
Response from SanDiskBy SM OLS Team, July 20, 2023
Hello,
I am Will from SanDisk® Global Support Team. All of our products are manufactured on strong hardware platform to sustain daily usage. However, we regret to learn about your experience and since you are facing issues while using this Dual Drive, we suggest you to contact us directly so that we can investigate further to know more about the issue in order to isolate the possibilities and provide you with an appropriate resolution. SanDisk® stands behind its commitment to quality and warranty on its products. We will also check if your Dual Drive is eligible for a possible replacement. Please contact SanDisk® Support at 1-866-SANDISK or submit a support request at https://support-en.wd.com/app/askweb and we will assist you towards the best possible resolution.
Thank you,
Will,
SanDisk® Support.
I am Will from SanDisk® Global Support Team. All of our products are manufactured on strong hardware platform to sustain daily usage. However, we regret to learn about your experience and since you are facing issues while using this Dual Drive, we suggest you to contact us directly so that we can investigate further to know more about the issue in order to isolate the possibilities and provide you with an appropriate resolution. SanDisk® stands behind its commitment to quality and warranty on its products. We will also check if your Dual Drive is eligible for a possible replacement. Please contact SanDisk® Support at 1-866-SANDISK or submit a support request at https://support-en.wd.com/app/askweb and we will assist you towards the best possible resolution.
Thank you,
Will,
SanDisk® Support.
Written by a customer while visiting SanDisk
Customer Rating
2
Fats, sleek and gets Hot under normal use
on December 9, 2023
Posted by: hothead
Its fast, but it gets hot (not warm, HOT)! I am returning it. Pretty sleek and nice design.
No, I would not recommend this to a friend.
Response from SanDiskBy SM OLS, December 11, 2023
Hello,
I am Nelson from SanDisk® Global Support Team. I understand that you were facing issues with your SanDisk Ultra Dual Drive Luxe USB Type-C Flash Drive. I apologize for the inconvenience caused to you. Please be informed that we would forward your issue to our relevant team for further investigation. For further assistance please feel free to submit a support ticket with our support team at https://support-en.wd.com/app/askweb
Thank you,
Nelson,
SanDisk® Support.
I am Nelson from SanDisk® Global Support Team. I understand that you were facing issues with your SanDisk Ultra Dual Drive Luxe USB Type-C Flash Drive. I apologize for the inconvenience caused to you. Please be informed that we would forward your issue to our relevant team for further investigation. For further assistance please feel free to submit a support ticket with our support team at https://support-en.wd.com/app/askweb
Thank you,
Nelson,
SanDisk® Support.
Written by a customer while visiting SanDisk
Customer Rating
1
Unusable on MacOS
on May 3, 2024
Posted by: stevefen
It runs very slowly (less than 10MBs) and get very hot on MacOS Ventura. It's essentially unusable.
No, I would not recommend this to a friend.
Response from SanDiskBy SM OLS, May 14, 2024
Hello Stevefen,
I am Jeff from SanDisk® Global Support Team. We are sorry to hear about your user experience. Please be informed that poor or slow speeds can be caused by: Host device port speed, Format and file system, Directory with lots of small files, Deeply nested directory etc.
Please refer to the mentioned link below to know the "Common Causes of Slow External and USB Flash Drive Performance" :
https://support-en.wd.com/app/answers/detailweb/a_id/17047
If you have any query or need technical assistance then please open a support ticket in brief and share the possible error screenshots at https://support-en.wd.com/app/askweb. We would be more than happy to assist you.
I am Jeff from SanDisk® Global Support Team. We are sorry to hear about your user experience. Please be informed that poor or slow speeds can be caused by: Host device port speed, Format and file system, Directory with lots of small files, Deeply nested directory etc.
Please refer to the mentioned link below to know the "Common Causes of Slow External and USB Flash Drive Performance" :
https://support-en.wd.com/app/answers/detailweb/a_id/17047
If you have any query or need technical assistance then please open a support ticket in brief and share the possible error screenshots at https://support-en.wd.com/app/askweb. We would be more than happy to assist you.
Written by a customer while visiting SanDisk
Customer Rating
1
So slow it becomes useless.
on January 6, 2025
Posted by: mikno
The 512 gb is Extremly slow, allmost useless.
it is a crappy device made for the dustbin
I have the similar sandisk 128 gb in plastic and that one performs very fast as a usb-c drive shpuld do.
it is a crappy device made for the dustbin
I have the similar sandisk 128 gb in plastic and that one performs very fast as a usb-c drive shpuld do.
No, I would not recommend this to a friend.
Response from SanDiskBy SM OLS, May 8, 2025
We're sorry to hear about the performance issues with your 512GB drive-this isn't the experience we want you to have. Please contact our customer support team-we'd like to help troubleshoot the issue and explore possible replacement options if needed.
Written by a customer while visiting SanDisk