Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,783 Reviews)
Rating breakdown 2,783 reviews
5 Stars
1,733
4 Stars
459
3 Stars
263
2 Stars
153
1 Star
175
78%of customers recommend this product.
(
1,013 out of
1,291)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
5
Great Choice
on August 9, 2024
Posted by: Skip78
[This review was collected as part of a promotion.] We mostly use our TV for movie night with the family or sport games in TV shows and games for my children
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The ultimate experience.
on August 9, 2024
Posted by: Goodlife4life
[This review was collected as part of a promotion.] This tv is better than I dreamed! It's not really heavy and I was able to mount it on my wall. The kids love it! It's great for movie night! And the way video games look on it is beyond exquisite!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very happy but with 3 enhancement/change requests
on August 9, 2024
Posted by: EZGoinRenegade
Very happy with my 85"! The only things I would want better are 1. Support NFL+ app for my subscription to preseason games, 2. A built in speed test under WiFi like my Fire TV had. Other than than, very pleased with the simple interface and OS performance, and 3. Just go ahead a lose Bixby. It is useless and now I can't figure out how to switch to Alexa even though Alexa support with listed as a feature.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good TV, Terrible Audio
on August 12, 2024
Posted by: Youolme06
[This review was collected as part of a promotion.] This TV was an insurance replacement for another TV. I was very worried looking at the reviews for this television. I have to say I have been pleasantly surprised. The picture is amazing and UI fantastic. The only problem I have with the TV are the Audio settings. The volume settings are terribly inconsistent, and it can be very hard to hear things sometimes. However, if you use a sound bar than this issue can be solved.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best TV ever
on August 14, 2024
Posted by: Loveitsomuch
[This review was collected as part of a promotion.] Love the gaming hub and all the smart house features. The picture is great!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
great TV a little
on September 25, 2024
Posted by: DADS TV
from Houston TX
I just got my TV. love the picture. But the remote is the worst ever
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
2
Value
3
Response from Samsung USBy Samsung Advisor, September 25, 2024
Hi DADS TV,
We appreciate your review of the DU7200 TV. To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
We appreciate your review of the DU7200 TV. To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
2
Do you watch sports?
on October 17, 2024
Posted by: Barttie
from Tampa Florida
I bought this a month ago and regret. This television is great for movies! Where it struggles is watching live sports or really anything live. The picture is fuzzy for a moment while it tries to catch up whenever the picture changes. So l feel the processee is not strong enough for this size of a tv.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
1
Response from Samsung USBy Samsung Advisor, October 18, 2024
Hi Barttie,
We appreciate your feedback on your DU7200 TV’s picture when watching sports. For optimal motion image performance, you may want to adjust the picture clarity setting by going to Settings > All Settings> Picture > Expert Settings > Picture Clarity Settings.
- Off: Picture Clarity Settings will always be off
- Auto: Picture Clarity Settings will automatically activate and deactivate based on the type of program being watched
- Custom: Allows custom adjustments and settings to be used. By selecting the Custom option, you can access these advanced settings for Judder Reduction, LED Clear Motion, and Noise Reduction.
Should you need further assistance with features or other product usage, please reach out to Samsung Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
We appreciate your feedback on your DU7200 TV’s picture when watching sports. For optimal motion image performance, you may want to adjust the picture clarity setting by going to Settings > All Settings> Picture > Expert Settings > Picture Clarity Settings.
- Off: Picture Clarity Settings will always be off
- Auto: Picture Clarity Settings will automatically activate and deactivate based on the type of program being watched
- Custom: Allows custom adjustments and settings to be used. By selecting the Custom option, you can access these advanced settings for Judder Reduction, LED Clear Motion, and Noise Reduction.
Should you need further assistance with features or other product usage, please reach out to Samsung Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
1
too complicated
on November 11, 2024
Posted by: bill
from Manahawkin NJ
Set up was way too complicated. The remote sucks. I am sorry that I bought it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Advisor, November 11, 2024
Hi Bill,
Thank you for choosing Samsung and for letting us know that you are unsatisfied with your purchase. Please know we are here to help!
We understand that sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides: to make them easier for you. To learn more about your TV, go to https://www.samsung.com/us/support/answer/ANS00062199/.
You can also learn how to use your remote directly from your TV. Just go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Thanks for being a part of the Samsung family!
~ Samsung Advisor
Thank you for choosing Samsung and for letting us know that you are unsatisfied with your purchase. Please know we are here to help!
We understand that sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides: to make them easier for you. To learn more about your TV, go to https://www.samsung.com/us/support/answer/ANS00062199/.
You can also learn how to use your remote directly from your TV. Just go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Thanks for being a part of the Samsung family!
~ Samsung Advisor
Written by a customer while visiting Samsung US