Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,746 Reviews)
Rating breakdown 2,746 reviews
5 Stars
1,711
4 Stars
450
3 Stars
259
2 Stars
153
1 Star
173
78%of customers recommend this product.
(
1,002 out of
1,277)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
5
Very good product
on June 26, 2024
Posted by: Roberto1978
[This review was collected as part of a promotion.] This product is good , the sound is good the screen is perfect
I don't have any issue
I recommend this tv
I don't have any issue
I recommend this tv
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Great picture, poor audio selection in ports.
on July 12, 2024
Posted by: QueHigh
from Texas
I bought this TV about a month ago and I love the picture quality and the extra goodies that come with it like Samsung Plus. The only problem is that it has no digital optical in ports so I can't use my old speakers that I had hooked up with previous Samsung TV. I have trying digital audio conversion kits and nothing seems to work. Even to hook up a Vizio soundbar it will not feed audio to soundbar. Why I didn't check for digital audio ports I'll never know. Why would Samsung offer a TV so great with so limited audio in ports?? Not everyone has soundbars with HDMI connections. I've been messing with this issue for about 3 weeks now, about to give up. Help!!
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
2
Value
3
Response from Samsung USBy Samsung Specialist, July 15, 2024
QueHigh,
We appreciate your review of Samsung’s DU7200F TV. So we can better understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate your review of Samsung’s DU7200F TV. So we can better understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Buyer beware! Stops working after a few months.
on October 6, 2025
Posted by: ADMG
from Inglewood, CA
Buyer beware! This TV worked for just shy of 5 months before it completely shut down. In the middle of watching a show, the tv just turned off. What's even worse is that now it's flashing and we can't turn it off with the remote or manually. We tried resetting the circuit breaker and still can't turn it off. It's just been flashing for 5 days straight, and sInce the TV is mounted on the wall, we can't even unplug it until we can get the installer back out to the house to take it down. Total disappointment, especially since we typically like Samsung products. DO yourself a favor and buy a better quality TV if you're getting one this large.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Samsung Brand Ambassador, October 9, 2025
ADMG:
I’m sorry to hear of the issues you’re experiencing with Samsung’s DU7200 TV. Samsung stands behind the quality and performance of our TVs with a limited 1-year manufacturer’s warranty when purchased brand-new from an authorized dealer.
Contacting Samsung Customer Support is essential to receive the best possible assistance for resolving any issues you may be facing. With our team of experts, we can provide you with troubleshooting assistance or warranty service promptly. Don't hesitate to reach out to us so we can better understand the problems you're experiencing and quickly provide you with the necessary support.
Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Ambassador
I’m sorry to hear of the issues you’re experiencing with Samsung’s DU7200 TV. Samsung stands behind the quality and performance of our TVs with a limited 1-year manufacturer’s warranty when purchased brand-new from an authorized dealer.
Contacting Samsung Customer Support is essential to receive the best possible assistance for resolving any issues you may be facing. With our team of experts, we can provide you with troubleshooting assistance or warranty service promptly. Don't hesitate to reach out to us so we can better understand the problems you're experiencing and quickly provide you with the necessary support.
Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
5
All my stuff is Samsung!! My phone, my tablet, my
on September 29, 2025
Posted by: Papi
I'm very happy with my new 55" class Crystal!! I love the image.
Written by a customer while visiting Samsung US
Customer Rating
5
I love samsung products. They are excellent
on August 27, 2024
Posted by: SamsungQueen
[This review was collected as part of a promotion.] I love streaming and gaming. This is my seventh product.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome TV
on August 27, 2024
Posted by: Anonymous
from Oklahoma
I bought this TV about 3 weeks ago and it's been awesome so far. Had Samsung products in the past and will continue to use them.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Lucky it comes with a remote
on October 12, 2024
Posted by: OB71
I purchased this Samsun crystal DU72000 and I should have gone with the Westinghouse like my wigs said. Maybe you could print right on the box what or what not this tv will do no 3.5 port no optic port closed caption doesn’t work what a disappointing experience I have a Samsung that is 25 years old that runs circles around this heap of wires
Response from Samsung USBy Samsung Advisor, October 14, 2024
Hi OB71,
Thank you for choosing the Samsung DU7200 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams.
Please know that the DU7200 TV does offer closed captioning options. Most streaming Apps have their own Settings for Closed Captioning. Go into each app and locate the settings icon to enable Closed Captioning.
To access all other Closed Captioning Settings, go to Settings > All Settings> General > Accessibility > Caption Settings.
If you need help finding these Settings, please do not hesitate to reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Thank you for choosing the Samsung DU7200 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams.
Please know that the DU7200 TV does offer closed captioning options. Most streaming Apps have their own Settings for Closed Captioning. Go into each app and locate the settings icon to enable Closed Captioning.
To access all other Closed Captioning Settings, go to Settings > All Settings> General > Accessibility > Caption Settings.
If you need help finding these Settings, please do not hesitate to reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
This TV is phenomenal!
on July 20, 2024
Posted by: advance121206
[This review was collected as part of a promotion.] The picture on this TV is amazing, Tizen TV with the same apps as on a firestick, love the setup of the home screen, Chromecast built in & the remote even controls volume for my Bose speakers through eARC. Best TV I've ever purchased!
Value
5
Written by a customer while visiting Samsung US