Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,749 Reviews)
Rating breakdown 2,749 reviews
5 Stars
1,712
4 Stars
452
3 Stars
259
2 Stars
153
1 Star
173
78%of customers recommend this product.
(
1,002 out of
1,277)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
5
This product is absolutely amazing!!
on December 10, 2024
Posted by: NikkiBear
[This review was collected as part of a promotion.] I've never had such a fast TV for movies or even gaming but Also the picture is so clues I feel like I am wherever my channel is on.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Poor planning to connect to older existing equipme
on December 10, 2024
Posted by: Johnny
from Mpls, MN
the pictured sound was excellent, I was very disappointed to see no RCA output jacks to connect to my receiver amp and to my Zvox speaker for hearing improvement. I first purchased an HMI to RCA .Found out that did not work. Not very happy that I had to buy a new receiver with an HDMI input. Now when I turn on my TV, the receiver turns on. Not happy about that. I wanted both TV speaker and receiver sound at the same time.That does not work.All these problems could be avoided with TV RCA sound output Jacks.Engineering planing was very poor because of this.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
1
Value
2
Response from Samsung USBy Samsung Advisor, December 11, 2024
Hi Johnny,
We appreciate your feedback on the design of the DU7200 TV.
If you are using the device through HDMI, it could cause the auto-on, as Anynet+ is enabled.
We recommend you try turning Anynet+ off as it may be causing auto power on. Go to Settings > General > External Device Manager > Anynet+, then disable.
If you’d like more help with settings, we are always happy to help! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
We appreciate your feedback on the design of the DU7200 TV.
If you are using the device through HDMI, it could cause the auto-on, as Anynet+ is enabled.
We recommend you try turning Anynet+ off as it may be causing auto power on. Go to Settings > General > External Device Manager > Anynet+, then disable.
If you’d like more help with settings, we are always happy to help! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
2
Bad remote
on December 11, 2024
Posted by: VeraH
from Crowley, Texas
I bought the tv and at 77 yoa it was easy to set up. The picture is clear and color is truer. The remote is not easy to use. With in a couple of weeks it was unable to maneuver. I changed batteries but didn’t make a difference. GIVE ME A NEW REMOTE!!!!!!!! One that works as long as the tv at least
I would recommend this to a friend!
Features
1
Performance
1
Design
1
Value
5
Response from Samsung USBy Samsung Advisor, December 12, 2024
Hi VeraH,
Thank you for reaching out and letting us know about the issues you are experiencing with your remote. Please try the following troubleshooting steps:
First, please remove the batteries from your remote, and then hold the Power button for eight seconds to reset the remote. Then, reinsert the batteries and try to use the remote again.
Next, Check if the remote is sending an IR signal. Take either a digital camera or use the camera on your phone or tablet. Point the remote at the camera, and then press and hold the Power button on the remote. As you hold the button down, look at the camera's screen. If the remote is sending an IR signal, you will see a colored light coming from the remote control.
If you do not see the IR light, replace the batteries with fresh ones and try again. If you still do not see the IR light, then replace the remote.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for reaching out and letting us know about the issues you are experiencing with your remote. Please try the following troubleshooting steps:
First, please remove the batteries from your remote, and then hold the Power button for eight seconds to reset the remote. Then, reinsert the batteries and try to use the remote again.
Next, Check if the remote is sending an IR signal. Take either a digital camera or use the camera on your phone or tablet. Point the remote at the camera, and then press and hold the Power button on the remote. As you hold the button down, look at the camera's screen. If the remote is sending an IR signal, you will see a colored light coming from the remote control.
If you do not see the IR light, replace the batteries with fresh ones and try again. If you still do not see the IR light, then replace the remote.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
This tv has great products and apps
on December 12, 2024
Posted by: Rahumel
[This review was collected as part of a promotion.] I use my tv for gaming Im a gaming and I also use it to stream my apps to watch movies and play video games the pictures is so clear and vibrant
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Easy to use
on December 12, 2024
Posted by: Anonymous
I purchased this TV over Thanksgiving. Love it. I just don't know how to get the Bright clear colors on it. Do I have to get different cable?
Written by a customer while visiting Samsung US
Customer Rating
5
This product has awesome features
on December 12, 2024
Posted by: BriefDeal88
[This review was collected as part of a promotion.] I use my tv for streaming YouTube video watch movies tv series like peacock tubi prime video etc...
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Colors are very clear
on December 12, 2024
Posted by: Emmanuel
[This review was collected as part of a promotion.] The tv is clear and shows the color perfectly. No discoloration
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Value!
on December 12, 2024
Posted by: Gogoklo
[This review was collected as part of a promotion.] This TV is user friendly and comes with built in apps to make viewing different platforms easy.
Value
5
Written by a customer while visiting Samsung US