Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,749 Reviews)
Rating breakdown 2,749 reviews
5 Stars
1,712
4 Stars
452
3 Stars
259
2 Stars
153
1 Star
173
78%of customers recommend this product.
(
1,002 out of
1,277)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
5
DU7200 fixed with Samsung support
on October 28, 2024
Posted by: downtowngirl
Thank you. My Issue has been resolved and the tv now shuts off!
Features
4
Performance
5
Design
5
Value
5
Response from Samsung USBy Samsung Specialist, October 30, 2024
Hi downtowngirl,
Thanks for your review! We're delighted to hear our Anynet+ solution has helped resolve the issues you initially had when connecting your Roku device.
If you ever need help with anything else, we're here for you. Just give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Thanks for your review! We're delighted to hear our Anynet+ solution has helped resolve the issues you initially had when connecting your Roku device.
If you ever need help with anything else, we're here for you. Just give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
My Television
on October 29, 2024
Posted by: NateBake29
[This review was collected as part of a promotion.] I live thus TV the picture quality is just absolutely gorgeous!!! I can't even comprehend how a company can make this lol but I love it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Sooo clear
on October 31, 2024
Posted by: Stroke
[This review was collected as part of a promotion.] The vivid colors and detail make watching movies and playing games really immersive.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Confusing.
on November 1, 2024
Posted by: Smilingjohn
Excellent picture quality. Learning to use it is andwful experience. And the remote is very different. Very poor instruction for a first time user of a smart TV.
Response from Samsung USBy Samsung Advisor, November 4, 2024
Hi Smilingjohn,
Thank you for choosing Samsung and for your feedback on the DU7200 TV. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
You can also learn how to use your remote directly from your TV. Just go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Thank you for choosing Samsung and for your feedback on the DU7200 TV. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
You can also learn how to use your remote directly from your TV. Just go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
This is a very nice tv
on November 2, 2024
Posted by: Jajaja
[This review was collected as part of a promotion.] Very nice tv for gaming and watching movies or shows
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Crap computer running a good tv
on November 3, 2024
Posted by: Ty64856
from Springfield mo
I've had this TV about 45 days. The tv part is great but the smart part of the smart TV stinks. The computer that runs the TV leaves apps open even after you exit the app. Then when you try to open that app later, it's frozen where it was and there's no way to manually make apps close. Have to reinstall. Apps shouldn't stay open in the background after you leave said app.
Response from Samsung USBy Samsung Advisor, November 4, 2024
Hi Ty64856,
Thank you for reaching out to let us know about the lagging issues you are experiencing with the DU7200 TV. Please know we hear you and have a few troubleshooting steps that may resolve these issues.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update.
Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for reaching out to let us know about the lagging issues you are experiencing with the DU7200 TV. Please know we hear you and have a few troubleshooting steps that may resolve these issues.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update.
Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
We love this TV!!
on November 3, 2024
Posted by: Kimbalina
[This review was collected as part of a promotion.] My husband enjoys his football ALOT. He says that the picture on this TV makes it seem as if you are at the game. I have always been into movies. With this TV I am even more so. We both really like nature shows. This TV has such great color and clarity for watching them.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Hate the TV
on November 3, 2024
Posted by: 0ldtimer
I HATE IT. Smart TV's are not that smart, to much you have to do to go to channels etc.
Response from Samsung USBy Samsung Advisor, November 4, 2024
Hi Oldtimer,
Thank you for choosing Samsung and for your feedback on the DU7200 TV. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
You can also learn how to use your remote directly from your TV. Just go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Thank you for choosing Samsung and for your feedback on the DU7200 TV. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
You can also learn how to use your remote directly from your TV. Just go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US