Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,749 Reviews)
Rating breakdown 2,749 reviews
5 Stars
1,712
4 Stars
452
3 Stars
259
2 Stars
153
1 Star
173
78%of customers recommend this product.
(
1,002 out of
1,277)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
5
The TV has everything. It's Awesome 👌
on September 10, 2024
Posted by: CoolCal75
[This review was collected as part of a promotion.] I, absolutely love the Picture Quality. I love the control settings very user friendly and easy to function. I definitely should have went with a bigger size for my satisfaction, but all in all I'm very happy.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
good picture larg screen nifty sound
on September 10, 2024
Posted by: wowwee
[This review was collected as part of a promotion.] im on cable , youtube ,air tv , recordings , game concle .
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A few days in and so far very happy
on September 10, 2024
Posted by: JCBinAZ
[This review was collected as part of a promotion.] Very impressed with features, picture quality and sound compare to 6 year old Samsung QLED it replaced.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
50" Crystal UHD
on September 11, 2024
Posted by: samsung
[This review was collected as part of a promotion.] Great picture, decent sound, apps, and wifi. I also enjoy the Samsung TV plus feature.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
This product has some great features
on September 12, 2024
Posted by: Sarita
[This review was collected as part of a promotion.] I love the picture quality! The sound is awsome I love the features it has as far as the difference in sounds!! it was pretty easy to navigate thru the settings!! I love the size!! Thank you for giving me this opportunity to share my experience with this brand!! Love it!!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Remote is worthless.
on September 14, 2024
Posted by: George S
from Erie, PA
I needed another smart TV and had another Samsung from years ago. What I hate about this one is the remote. There are no numbers to select Samsung TV channels. So, it is a painful scrolling for minutes to get to where you want to go. I bought a replacement remote for my older Samsung and it works with this one.
I haven't used it much, since it is in a room we seldom go to. I hope it is better than my older model, which I have to reboot occassionally to get it to work.
I haven't used it much, since it is in a room we seldom go to. I hope it is better than my older model, which I have to reboot occassionally to get it to work.
I would recommend this to a friend!
Features
3
Performance
4
Design
4
Value
3
Response from Samsung USBy Samsung Advisor, September 16, 2024
Hi George S,
Thank you for choosing the Samsung DU7200 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams.
Samsung remotes are designed to be convenient and useful, but we understand if you’d prefer to use a third-party remote, whether it’s a universal remote, a game controller, or something else! Whether you are replacing a lost remote or using an alternative remote to help reduce clutter, a third-party remote is a great option to use to control your Samsung TV.
If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Thank you for choosing the Samsung DU7200 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams.
Samsung remotes are designed to be convenient and useful, but we understand if you’d prefer to use a third-party remote, whether it’s a universal remote, a game controller, or something else! Whether you are replacing a lost remote or using an alternative remote to help reduce clutter, a third-party remote is a great option to use to control your Samsung TV.
If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful tv for the price
on September 14, 2024
Posted by: Zakear
[This review was collected as part of a promotion.] Syncs with my phone and watch and works on my google home. It's amazing to control it with my voice no remote needed. Would never switch back
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not so Smart TV
on September 17, 2024
Posted by: Charlie
I would give this 5 stars but the built in "Smart TV" is pretty much unusable. Apps either freeze or don't load. I tried using the Samsung TV free channel and movies and I can only get maybe one or two tv shows or movies that I am interested in to load. This is not an internet issue as i have tested this with other devices and they all work fine. I am a Samsung product user/fan through and through and this is very disappointing. I will have to get a Google Casting device in order to use this brand new TV.
Features
2
Performance
1
Design
5
Value
5
Response from Samsung USBy Samsung Advisor, September 17, 2024
Hi Charlie,
Thank you for letting us know about the internet issues you are experiencing with your DU7200 TV. Please try the below troubleshooting tips to resolve this issue:
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. To ensure you do not miss any Firmware Updates, I recommend enabling Auto Updates. Go to Settings> Support> Software Update> then select Auto Update.
Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
I hope these tips help resolve your concerns.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for letting us know about the internet issues you are experiencing with your DU7200 TV. Please try the below troubleshooting tips to resolve this issue:
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. To ensure you do not miss any Firmware Updates, I recommend enabling Auto Updates. Go to Settings> Support> Software Update> then select Auto Update.
Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
I hope these tips help resolve your concerns.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US