Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,749 Reviews)
Rating breakdown 2,749 reviews
5 Stars
1,712
4 Stars
452
3 Stars
259
2 Stars
153
1 Star
173
78%of customers recommend this product.
(
1,002 out of
1,277)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
2
Difficult to navigate
on August 12, 2024
Posted by: Mimi
The most difficult tv to navigate, ever!!! While the picture is really good, the navigation of this tv is frustrating every single day. The remote is also frustrating. The sound button is also for muting so we’re always muting when needing to go up or down on the volume. The apps on the screen are also difficult to navigate. I had a return placed for it since it will go blank for a full minute when a show cuts for commercial. But, I’m still deciding whether I want the hassle. I keep thinking we’ll adjust to it but it’s frustrating every single day for the last 2 weeks.
Response from Samsung USBy Samsung Advisor, August 12, 2024
Hi Mimi,
Thank you for letting us know about your experience with the DU7200F TV. I have a few recommendations that may improve some of the issues you noted.
First, let's ensure your TV has the latest Firmware. Go to Settings> Support> Software Update.
Next, if you are using any external devices, please check the HDMI cables to ensure they are inserted fully.
Regarding the remote, please know you can learn how to use your Samsung Remote by going to Home> (left directional button) Settings> Support> Remote Control Guide.
We also understand if you would prefer to use a different remote, whether it’s a universal remote, a game controller, or something else!
If you would like to troubleshoot the screen or if you have any questions, please do not hesitate to reach out to us!
You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Thank you for letting us know about your experience with the DU7200F TV. I have a few recommendations that may improve some of the issues you noted.
First, let's ensure your TV has the latest Firmware. Go to Settings> Support> Software Update.
Next, if you are using any external devices, please check the HDMI cables to ensure they are inserted fully.
Regarding the remote, please know you can learn how to use your Samsung Remote by going to Home> (left directional button) Settings> Support> Remote Control Guide.
We also understand if you would prefer to use a different remote, whether it’s a universal remote, a game controller, or something else!
If you would like to troubleshoot the screen or if you have any questions, please do not hesitate to reach out to us!
You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
This tv has exceptional color and lighting.
on August 12, 2024
Posted by: Steve0
[This review was collected as part of a promotion.] I had this tv for a while and it still seems to impress me. The colors are clear and they are bright. Compared to a previous brand,that was a 4k, it didn't have the clarity that my crystal tv has. The area is not super bright where i placed the tv,but it gives off enough lighting to send crisp pictures out. I also dont notice any lag, when i am watching sports. I don't see any blur as well. I brought this tv a 65inch and now im ready for an upgrade to a 75 and or maybe an 80 or above!. This tv will light up any family room and makes an excellent choice for the price!.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very clear
on August 14, 2024
Posted by: Divin
I bought this last month from the Military Exchange and I love it !!!!!
Written by a customer while visiting Samsung US
Customer Rating
3
Product is ok
on August 15, 2024
Posted by: N3ph17
[This review was collected as part of a promotion.] I use it for streaming and gameplay. Not bad. Could be clearer and more vivid.
Value
3
Response from Samsung USBy Samsung Advisor, August 15, 2024
Hi N3ph17,
Thank you for sharing your thoughts on your DU7200 TV’s image quality. The TV will upscale any content sent to it as best as possible. The closer your content is to 4K, the better the image will look on the screen.
Here are some tips to help improve picture clarity:
1) HDMI cables are recommended for optimal HD viewing.
2) If you have an analog cable box or satellite box, upgrade to a digital cable box or satellite box.
3) Change the output resolution of your devices, such as digital broadcast receivers, IPTV, and set-top boxes, to UHD or HD.
4) You can further adjust your sharpness, brightness, contrast, color, and more by going to Settings > All Settings> Picture > Expert Settings
5) Choose a Picture Mode by going to Settings > All Settings> Picture > Picture Mode and choose from Dynamic, Standard, Natural, Movie, or Filmmaker Mode.
Should you ever have questions or need help with TV features, specs, or operations, we are here to help. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for sharing your thoughts on your DU7200 TV’s image quality. The TV will upscale any content sent to it as best as possible. The closer your content is to 4K, the better the image will look on the screen.
Here are some tips to help improve picture clarity:
1) HDMI cables are recommended for optimal HD viewing.
2) If you have an analog cable box or satellite box, upgrade to a digital cable box or satellite box.
3) Change the output resolution of your devices, such as digital broadcast receivers, IPTV, and set-top boxes, to UHD or HD.
4) You can further adjust your sharpness, brightness, contrast, color, and more by going to Settings > All Settings> Picture > Expert Settings
5) Choose a Picture Mode by going to Settings > All Settings> Picture > Picture Mode and choose from Dynamic, Standard, Natural, Movie, or Filmmaker Mode.
Should you ever have questions or need help with TV features, specs, or operations, we are here to help. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
3
Terrible BlueTooth
on August 18, 2024
Posted by: Eddy
I bought a Samsung previously but they have made it much more complicated to use. The bluetooth does not work verty well.
Response from Samsung USBy Samsung Advisor, August 19, 2024
Hi Eddy,
Thank you for your purchase and feedback on your experience with the DU7200 TV. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
When connecting via Bluetooth, there are a few things to keep in mind.
1) You can't use Bluetooth devices and the Wi-Fi Speaker Surround Setup feature simultaneously.
2) Compatibility issues may occur, depending on the Bluetooth device (A Mobile exclusive headphones may not be available, depending on the environment).
3) Lip-sync errors may occur.
4) The TV and Bluetooth device may disconnect, depending on the distance between them.
5) A Bluetooth device may hum or malfunction: a) When a part of your body is in contact with the receiving/transmitting system of the Bluetooth device or the TV. b) When the device is subject to electrical variation from obstructions caused by a wall, corner, or office partitioning. c) When the device is exposed to electrical interference from the same frequency-band devices, including medical equipment, microwave ovens, and wireless LANs.
If you need further assistance, please contact Samsung Customer Support, and a representative will gladly help you. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for your purchase and feedback on your experience with the DU7200 TV. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
When connecting via Bluetooth, there are a few things to keep in mind.
1) You can't use Bluetooth devices and the Wi-Fi Speaker Surround Setup feature simultaneously.
2) Compatibility issues may occur, depending on the Bluetooth device (A Mobile exclusive headphones may not be available, depending on the environment).
3) Lip-sync errors may occur.
4) The TV and Bluetooth device may disconnect, depending on the distance between them.
5) A Bluetooth device may hum or malfunction: a) When a part of your body is in contact with the receiving/transmitting system of the Bluetooth device or the TV. b) When the device is subject to electrical variation from obstructions caused by a wall, corner, or office partitioning. c) When the device is exposed to electrical interference from the same frequency-band devices, including medical equipment, microwave ovens, and wireless LANs.
If you need further assistance, please contact Samsung Customer Support, and a representative will gladly help you. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
4
Nice TV HORRIBLE remote
on August 20, 2024
Posted by: JMJM
Nice tv for the money but the
remote is horrible .
remote is horrible .
Features
4
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung DU7200 Review
on August 20, 2024
Posted by: Alonso
[This review was collected as part of a promotion.] This budget TV performs really well for the price, is perfect for a room/ 2nd tv use, 60hz panel and decent brightness. Don't expect high end features,this tv is good for watching cable/sports if that's all you are looking for you are going to enjoy it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great quality
on August 20, 2024
Posted by: Dleon520
[This review was collected as part of a promotion.] Picture quality is amazing, no lag, pairs well with everything in home.
Value
5
Written by a customer while visiting Samsung US