Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,749 Reviews)
Rating breakdown 2,749 reviews
5 Stars
1,712
4 Stars
452
3 Stars
259
2 Stars
153
1 Star
173
78%of customers recommend this product.
(
1,002 out of
1,277)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
5
This product has a great picture.
on August 9, 2024
Posted by: Nancyb
[This review was collected as part of a promotion.] The colors and clarity of this TV are amazing. It is what it what it says in the title. It is crystal clear. We really enjoyed watching movies and regular TV. It makes the movies come to life. The colors are deep and true.
We got a great TV for a very economical price.
We got a great TV for a very economical price.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is a great feature gaming
on August 9, 2024
Posted by: Bobbyloops
[This review was collected as part of a promotion.] Great picture got streaming and games love everything about it user friend beautiful
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome quality!!!
on August 9, 2024
Posted by: Joec09
[This review was collected as part of a promotion.] I love my new TV!! The picture is so clear!! The home page is very easy to maneuver. I have two Samsung televisions.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Great picture, but everything else sucks.
on August 9, 2024
Posted by: Mpl2500
from Ballwin, MO
Picture is great. Sound is ok. Remote is awful. Have to reposition multiple times to get the tv to respond to the click. Work better with smart phone app, but can be slow to respond. Biggest issue is that it doesn’t work well with my home theater. I’ll turn the tv on, and the home theater will turn on like it is supposed to, but there will be no sound. I turn the volume up and still no sound. I switch to the tv speakers and sound comes out of the tv speaker just fine, but not great sound. Next time I turn the tv on, the home theater turns on and blows me out of the water, because this time the tv randomly decided to use the home theater sound and the volume was way up from last time I tried to get it to work.called and chatted with Samsung support which took hours to get a response and then finally just gave up. I emailed my complaint and requested assistance and got an email response that was unclear and not intuitive enough to help me with my problem. Currently just turned off the home theater so I don’t get anymore random surprises, and I just use the mediocre tv speakers. I gave them stars because the picture is great. 5 star for the picture. Zero stars for everything else, sound, remote, service, support, etc.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
2
Response from Samsung USBy Samsung Advisor, August 12, 2024
Hi Mpl2500,
Thank you for contacting us and sharing your experience with external sound systems. Please know we have escalated your case, and a representative will reach out to you.
If you need anything in the meantime, do not hesitate to reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for contacting us and sharing your experience with external sound systems. Please know we have escalated your case, and a representative will reach out to you.
If you need anything in the meantime, do not hesitate to reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
South Carolina
on August 10, 2024
Posted by: Crystal
Great picture and sound. Wish it had a speaker button on the remote. Wish it had Picture in Picture.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
TV is good
on August 10, 2024
Posted by: Connie
[This review was collected as part of a promotion.] TV is great and I has great quality love the way it looks
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice clean 32” smart tv
on August 10, 2024
Posted by: Stumpy
[This review was collected as part of a promotion.] East to use and very simple to set up Use it for the computer and 2nd tv
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Below average TV quality.
on August 10, 2024
Posted by: Kiko_clt
Lacks features and audio output, took forever to set it up and image quality is not as great as promised. Remote control seems very cheap, and no numbers on it, so it’s very hard to search to channels. App doesn’t provide numbers either. I might end up returning it.
Response from Samsung USBy Samsung Advisor, August 12, 2024
Hi Kiko_clt,
Thank you for your feedback on the DU7200 TV. I'm sorry to hear you are not satisfied with your experience. I have a few recommendations that may improve your visual experience:
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
Regarding the remote, please know that Samsung remotes are designed to be convenient and useful, but we understand if you’d prefer to use a third-party remote, whether it’s a universal remote, a game controller, or something else!
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for your feedback on the DU7200 TV. I'm sorry to hear you are not satisfied with your experience. I have a few recommendations that may improve your visual experience:
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
Regarding the remote, please know that Samsung remotes are designed to be convenient and useful, but we understand if you’d prefer to use a third-party remote, whether it’s a universal remote, a game controller, or something else!
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US