Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,747 Reviews)
Rating breakdown 2,747 reviews
5 Stars
1,712
4 Stars
450
3 Stars
259
2 Stars
153
1 Star
173
78%of customers recommend this product.
(
1,002 out of
1,277)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
2
Removing beloved features has me looking...
on October 27, 2025
Posted by: skotjay
The unfortunate thing about buying a "Smart TV" is that the manufacturers totally have the right to remove the exact feature for which you foolishly switched to their brand.
Features
3
Performance
4
Design
4
Value
4
Response from Samsung USBy Samsung Brand Ambassador, October 27, 2025
We appreciate your review of Samsung’s DU7200 TV. So we can better understand the problems you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support.
You can contact us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
We look forward to hearing from you soon.
~ Samsung Ambassador
You can contact us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
We look forward to hearing from you soon.
~ Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
5
This product has meet my expectations
on May 18, 2024
Posted by: ajustinh94
[This review was collected as part of a promotion.] When I first bought it, I couldn't imagine how it would look when watching movies or playing COD in nice, sleeky crystal screen. It's so lightweight and very slim. Love it so much!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Television
on May 20, 2024
Posted by: Jagman
[This review was collected as part of a promotion.] I never had a large television before I purchased this one. Being retired and handicapped it is a blessing. The picture is so clear that I can make out the tiniest of objects. Better that watching a ballgame in person…no bugs.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on May 20, 2024
Posted by: Hudiewho
[This review was collected as part of a promotion.] Easy to setup and use.
Great picture quality.
Love to frame
Great picture quality.
Love to frame
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Thin and a great picture
on May 20, 2024
Posted by: LoveSamsung
[This review was collected as part of a promotion.] The best picture I have ever seen. Fits close to the wall and is of the highest quality
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This tv have awesome features!!!
on May 20, 2024
Posted by: BigJer
[This review was collected as part of a promotion.] We bought the awesome smart tv for mostly streaming services and larger closed captioning. My wife and I just love this tv very much!!! Great product!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Nice tv I enjoy it
on May 21, 2024
Posted by: Puddin
[This review was collected as part of a promotion.] Binge movies good pictures nice with you need to get some good 3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
No optical port
on May 23, 2024
Posted by: Kirk
from Lansing Illinois
Great picture and price but downside tv does not have an optical port for sound bar. And connecting Bluetooth is a hassle because it doesn’t stay connected
Features
2
Performance
4
Design
4
Value
4
Response from Samsung USBy Samsung Advisor, May 24, 2024
Hi Kirk,
Thank you for choosing the Samsung DU7200 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams.
The DU72000F TV offers 3 HDMI ports and is Bluetooth and Wi-Fi capable, allowing a seamless connection across multiple devices at a time. If your external device requires an Optical port, we recommend utilizing an HDMI to Optical Converter. These can be found at your local electronics store. Please also keep in mind that an Optical port can be found on our DU8000F Series and above.
If you have any questions or would like any support with connecting your Bluetooth devices please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for choosing the Samsung DU7200 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams.
The DU72000F TV offers 3 HDMI ports and is Bluetooth and Wi-Fi capable, allowing a seamless connection across multiple devices at a time. If your external device requires an Optical port, we recommend utilizing an HDMI to Optical Converter. These can be found at your local electronics store. Please also keep in mind that an Optical port can be found on our DU8000F Series and above.
If you have any questions or would like any support with connecting your Bluetooth devices please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US