Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,783 Reviews)
Rating breakdown 2,783 reviews
5 Stars
1,733
4 Stars
459
3 Stars
263
2 Stars
153
1 Star
175
78%of customers recommend this product.
(
1,013 out of
1,291)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
4
Good tv
on March 15, 2025
Posted by: Billinkent
from Kent, wa
The picture is very nice but I have not been able to find the optical audio output. The remote is not too easy to use but I can usually find what I'm looking for.
After registering the TV the number of channels available via streaming is impressive.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
DU7200 43 inch Crystal UHD
on March 23, 2025
Posted by: Afterglower
[This review was collected as part of a promotion.] This tv is my first smart tv. It has a great picture, the menu is easy to navigate and not too confusing, it has a lot of capabilities that I haven’t even explored yet. I would definitely buy another one! I would’ve gotten a 50 inch but it wouldn’t fit in my car. I watch a lot of old Content so the 43 is perfect. It doesn’t make movies have that soap opera, videotape kind of look, which is great. Highly recommended.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Fine tv. Get a different remote.
on April 10, 2025
Posted by: KSG today
The tv is fine. Works well. Easy to set up. The remote leaves much to be desired. At times makes it unpleasant to watch.
Written by a customer while visiting Samsung US
Customer Rating
5
Worth it (bought on sale)
on April 20, 2025
Posted by: Jerad
from Asheville
I've had the 75" for about 6 months on my wall, picture is amazing, sound is decent. Its about 2 feet from a glass door and I've never had glare issues either!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Enjoing it mostly.
on May 25, 2025
Posted by: BoyFromTaint
from Texas
I'm enjoying this TV as it is my first "smart" TV. The pic is great and I can see those wide screen shots that I couldn't see before. I also enjoy the greater choice of programming which I didn't have when watching broadcast TV. I have a couple of concerns.
One is that I can't get even all the channels on the broadcast (antenna) side of the TV. I'm using the same antenna, I just plugged the same connector in that I used for the old TV, but I cannot get any NBC channel. This means I can't see SNL LIVE on Saturday nights. I wonder if something in the TV is blocking it so that I must pay for Peacock to see it?
Also, sometimes the interface seems a little slow or even non-responsive. It's like the TV freezes up and doesn't respond to the to the remote. Since I bought an extra remote, and it reacts the same with both, I'm pretty sure it's not that. It could be that my internet connection is slow (I have DSL way out in the country). We'll see when I get fiber hooked up in a few weeks. I really hope it isn't the TV.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
5
(click to see the video)
Written by a customer while visiting Samsung US
Customer Rating
1
Useless Remote Makes Navigating Such Hard Work
on June 6, 2025
Posted by: Susie
I hate the tv and almost never use it. I have had it a year. The remote is pathetic and makes navigating so difficult that I just don't want to bother. To use the sleep option I have to exit the screen I am in which is ridiculous. The remote should be bigger and have way more options. I continue to watch everything on my tiny laptop. Wish I didn't waste money on this product.
Response from Samsung USBy Samsung Advisor, June 9, 2025
Thank you for your feedback. Please know to access the Sleep Timer you should not have to exit the app you are in.
To access the Sleep timer, press the Gear Icon on your remote control, from there press All Settings> General > System Manager > Time > Sleep Timer.
You can also control when your TV wakes up and turns off via the SmartThings app available on your Smart phone.
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
To access the Sleep timer, press the Gear Icon on your remote control, from there press All Settings> General > System Manager > Time > Sleep Timer.
You can also control when your TV wakes up and turns off via the SmartThings app available on your Smart phone.
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung TV
on June 7, 2025
Posted by: Toya
from Irvington NJ
The images are clear and bright. Decent size for my space.
Quality product as usual.
Quality product as usual.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointed with SAMSUNG.
on June 22, 2025
Posted by: Mike
from St. Louis, Mo
DU7200 50" TV worked great for about 3 months. Then it looked like the screen cracked in the lower left corner but seems to be under outside glass. Not covered by the warranty because Samsung said it was from an impact to the screen.
No, I would not recommend this to a friend.
Response from Samsung USBy Samsung Advisor, June 22, 2025
Hi Mike,
Thank you for sharing your experience with Samsung’s DU7200. If you’re seeing lines on your Samsung TV screen, here are a few steps to help determine the cause:
1. Run a Picture Test: Go to: Settings > Support > Device Care > Self Diagnosis > Picture Test. This will display a test image. Follow the on-screen prompts and check for lines during the test.
2. Check the Results:
• If there are no lines during the Picture Test: Your TV panel is likely fine. Try replacing the cable connected to any external device showing the issue. If the lines persist, the problem may be with that device - not the TV.
• If lines do appear during the Picture Test: This may indicate a panel issue. Please contact Samsung Support to request service. Be prepared to provide your TV’s model code, software version, and serial number.
3. Note on Physical Damage: If the lines are solid black or appear alongside cracks, this could be due to physical damage. While service is still possible, damage from impact is not covered by warranty, and in some cases, repair costs may exceed the price of a replacement.
For help with service options or to schedule an appointment, please contact Samsung Support at 1-800-SAMSUNG, available from 8AM - 12AM EST, seven days a week. You can also chat with one of our agents by clicking the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for sharing your experience with Samsung’s DU7200. If you’re seeing lines on your Samsung TV screen, here are a few steps to help determine the cause:
1. Run a Picture Test: Go to: Settings > Support > Device Care > Self Diagnosis > Picture Test. This will display a test image. Follow the on-screen prompts and check for lines during the test.
2. Check the Results:
• If there are no lines during the Picture Test: Your TV panel is likely fine. Try replacing the cable connected to any external device showing the issue. If the lines persist, the problem may be with that device - not the TV.
• If lines do appear during the Picture Test: This may indicate a panel issue. Please contact Samsung Support to request service. Be prepared to provide your TV’s model code, software version, and serial number.
3. Note on Physical Damage: If the lines are solid black or appear alongside cracks, this could be due to physical damage. While service is still possible, damage from impact is not covered by warranty, and in some cases, repair costs may exceed the price of a replacement.
For help with service options or to schedule an appointment, please contact Samsung Support at 1-800-SAMSUNG, available from 8AM - 12AM EST, seven days a week. You can also chat with one of our agents by clicking the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US