Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,747 Reviews)
Rating breakdown 2,747 reviews
5 Stars
1,712
4 Stars
450
3 Stars
259
2 Stars
153
1 Star
173
78%of customers recommend this product.
(
1,002 out of
1,277)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
5
Worth it (bought on sale)
on April 20, 2025
Posted by: Jerad
from Asheville
I've had the 75" for about 6 months on my wall, picture is amazing, sound is decent. Its about 2 feet from a glass door and I've never had glare issues either!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Enjoing it mostly.
on May 25, 2025
Posted by: BoyFromTaint
from Texas
I'm enjoying this TV as it is my first "smart" TV. The pic is great and I can see those wide screen shots that I couldn't see before. I also enjoy the greater choice of programming which I didn't have when watching broadcast TV. I have a couple of concerns.
One is that I can't get even all the channels on the broadcast (antenna) side of the TV. I'm using the same antenna, I just plugged the same connector in that I used for the old TV, but I cannot get any NBC channel. This means I can't see SNL LIVE on Saturday nights. I wonder if something in the TV is blocking it so that I must pay for Peacock to see it?
Also, sometimes the interface seems a little slow or even non-responsive. It's like the TV freezes up and doesn't respond to the to the remote. Since I bought an extra remote, and it reacts the same with both, I'm pretty sure it's not that. It could be that my internet connection is slow (I have DSL way out in the country). We'll see when I get fiber hooked up in a few weeks. I really hope it isn't the TV.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
5
(click to see the video)
Written by a customer while visiting Samsung US
Customer Rating
1
Useless Remote Makes Navigating Such Hard Work
on June 6, 2025
Posted by: Susie
I hate the tv and almost never use it. I have had it a year. The remote is pathetic and makes navigating so difficult that I just don't want to bother. To use the sleep option I have to exit the screen I am in which is ridiculous. The remote should be bigger and have way more options. I continue to watch everything on my tiny laptop. Wish I didn't waste money on this product.
Response from Samsung USBy Samsung Advisor, June 9, 2025
Thank you for your feedback. Please know to access the Sleep Timer you should not have to exit the app you are in.
To access the Sleep timer, press the Gear Icon on your remote control, from there press All Settings> General > System Manager > Time > Sleep Timer.
You can also control when your TV wakes up and turns off via the SmartThings app available on your Smart phone.
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
To access the Sleep timer, press the Gear Icon on your remote control, from there press All Settings> General > System Manager > Time > Sleep Timer.
You can also control when your TV wakes up and turns off via the SmartThings app available on your Smart phone.
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung TV
on June 7, 2025
Posted by: Toya
from Irvington NJ
The images are clear and bright. Decent size for my space.
Quality product as usual.
Quality product as usual.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointed with SAMSUNG.
on June 22, 2025
Posted by: Mike
from St. Louis, Mo
DU7200 50" TV worked great for about 3 months. Then it looked like the screen cracked in the lower left corner but seems to be under outside glass. Not covered by the warranty because Samsung said it was from an impact to the screen.
No, I would not recommend this to a friend.
Response from Samsung USBy Samsung Advisor, June 22, 2025
Hi Mike,
Thank you for sharing your experience with Samsung’s DU7200. If you’re seeing lines on your Samsung TV screen, here are a few steps to help determine the cause:
1. Run a Picture Test: Go to: Settings > Support > Device Care > Self Diagnosis > Picture Test. This will display a test image. Follow the on-screen prompts and check for lines during the test.
2. Check the Results:
• If there are no lines during the Picture Test: Your TV panel is likely fine. Try replacing the cable connected to any external device showing the issue. If the lines persist, the problem may be with that device - not the TV.
• If lines do appear during the Picture Test: This may indicate a panel issue. Please contact Samsung Support to request service. Be prepared to provide your TV’s model code, software version, and serial number.
3. Note on Physical Damage: If the lines are solid black or appear alongside cracks, this could be due to physical damage. While service is still possible, damage from impact is not covered by warranty, and in some cases, repair costs may exceed the price of a replacement.
For help with service options or to schedule an appointment, please contact Samsung Support at 1-800-SAMSUNG, available from 8AM - 12AM EST, seven days a week. You can also chat with one of our agents by clicking the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for sharing your experience with Samsung’s DU7200. If you’re seeing lines on your Samsung TV screen, here are a few steps to help determine the cause:
1. Run a Picture Test: Go to: Settings > Support > Device Care > Self Diagnosis > Picture Test. This will display a test image. Follow the on-screen prompts and check for lines during the test.
2. Check the Results:
• If there are no lines during the Picture Test: Your TV panel is likely fine. Try replacing the cable connected to any external device showing the issue. If the lines persist, the problem may be with that device - not the TV.
• If lines do appear during the Picture Test: This may indicate a panel issue. Please contact Samsung Support to request service. Be prepared to provide your TV’s model code, software version, and serial number.
3. Note on Physical Damage: If the lines are solid black or appear alongside cracks, this could be due to physical damage. While service is still possible, damage from impact is not covered by warranty, and in some cases, repair costs may exceed the price of a replacement.
For help with service options or to schedule an appointment, please contact Samsung Support at 1-800-SAMSUNG, available from 8AM - 12AM EST, seven days a week. You can also chat with one of our agents by clicking the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
4
Fragile
on July 7, 2025
Posted by: Jmoy
from Texas
Awsome tv but do not move it once it is mounted we had 4 people on it and it still broke :( had it less than a year.
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Love the Menu. Hate the remote.
on September 21, 2025
Posted by: Dick
I so love the the menu on Samson that I have replaced 3 of my 4 TV’s with the Crystal 50 to 55” sets. As older 87 & 79 viewers we appreciate having the same remote. I will say the actual remote is not user fendly for older people and I hope a better version is one it’s way.
Written by a customer while visiting Samsung US
Customer Rating
3
Dark and muddy
on September 28, 2025
Posted by: Xymon
The value for size and resolution is undercut by the subpar contrast. Any UHD content that has 'dark' scenes is completely unwatchable, with the TV only showing things as all black, and with zero configuration options to improve the experience. Non-UHD content plays just fine.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
5
Value
3
Response from Samsung USBy Samsung Brand Ambassador, September 29, 2025
Xymon: It’s unfortunate to hear you’re not fully satisfied with your DU7200 TV’s image quality. Below are a few settings that I recommend adjusting: Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage: 1) Standard: Default mode suitable for general viewing environments. 2) Natural: Reduces eye strain for a comfortable viewing experience. 3) Movie: Most suitable for watching TV or movies in a dark room. 4) Dynamic: Makes the picture brighter and clearer in bright viewing environments. 5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching. You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image. If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. We appreciate you sharing your experience with the DU7200 TV. Your feedback regarding image quality is essential to us and will be shared with our internal teams. ~ Samsung Ambassador
Written by a customer while visiting Samsung US