Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,783 Reviews)
Rating breakdown 2,783 reviews
5 Stars
1,733
4 Stars
459
3 Stars
263
2 Stars
153
1 Star
175
78%of customers recommend this product.
(
1,013 out of
1,291)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
3
Okay product, but not the best choice for me.
on December 3, 2024
Posted by: Nannie Goat
I bought this a few weeks ago and I am not happy the way it loads up. It is slow warming up. Then when it does come on, the last show that was on is in a tiny box that sits there for awhile and then finally decides to bring up the big picture of the show.
Response from Samsung USBy Samsung Advisor, December 3, 2024
Hi Nannie Goat,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU7200 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU7200 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible!
on January 4, 2025
Posted by: Kerch
from Toledo, Ohio
Hate this TV and regret buying it. I would return if I could. The dashboard is not user friendly, the remote control has minimal functionality. Just awful and super confusing. Also, I swear it has a mind of its own sometimes, I will pick an option and it will do something on its own. LOL. Last, it is SUPER SLOW when moving from one channel to another.
I’ve used Roku for years and should have stuck with it, soooo much easier to navigate.
I’ve used Roku for years and should have stuck with it, soooo much easier to navigate.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy Samsung Specialist, January 6, 2025
Kerch,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU7200 TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU7200 TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Great features!
on February 23, 2025
Posted by: Asalaaaa
My family bought a 65 inch a month ago and we are very pleased. The colors are very bright and sharp. Another plus are the free channels, we especially love the music videos!
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Picture Quality & Features at a Great Pric
on February 24, 2025
Posted by: Stella
from los angeles
I purchased the Samsung 43" Class Crystal UHD DU7200 at least a year ago, and I couldn't be happier with my decision! The picture quality is stunning—vibrant colors, deep contrasts, and super sharp details make watching movies and shows feel immersive. The Crystal UHD technology truly brings out the best in 4K content.
The TV's OS is smooth and easy to navigate, with all my favorite apps like Netflix, Disney+, and YouTube readily available. Plus, the built-in Samsung Smart Hub makes switching between streaming, live TV, and gaming effortless.
Setup was a breeze, and I love how sleek and modern the design is. It fits perfectly in my living space without taking up too much room. The sound quality is surprisingly good, but pairing it with a Samsung soundbar took it to the next level.
Overall, this TV offers top-tier performance at an affordable price. If you're looking for a great 4K Smart TV with excellent features, reliable performance, and a stylish look, this is it! Highly recommend!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Less For More
on February 25, 2025
Posted by: adidasmufc
I am a Samsung fanboy. If Samsung make it, I would most likely buy it. My last Samsung finally died on me after 15 years so it was a no-brainer to get another one. Unfortunately it was much more expensive than a TCL and did not have an optical out, so I had to return it.
Response from Samsung USBy Samsung Advisor, February 25, 2025
Hi adidasmufc,
Thank you for choosing the Samsung DU7200 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams.
The DU72000F TV offers 3 HDMI ports and is Bluetooth and Wi-Fi capable, allowing a seamless connection across multiple devices at a time. If your external device requires an Optical port, we recommend utilizing an HDMI to Optical Converter. These can be found at your local electronics store. Please also keep in mind that an Optical port can be found on our DU8000F Series and above.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Thank you for choosing the Samsung DU7200 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams.
The DU72000F TV offers 3 HDMI ports and is Bluetooth and Wi-Fi capable, allowing a seamless connection across multiple devices at a time. If your external device requires an Optical port, we recommend utilizing an HDMI to Optical Converter. These can be found at your local electronics store. Please also keep in mind that an Optical port can be found on our DU8000F Series and above.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
IMAGINE
on February 25, 2025
Posted by: BADDOG
Wife and her cat love the colors of life like objects just make you imagine what you are looking at.
Written by a customer while visiting Samsung US
Customer Rating
3
No sound output for sound system
on February 27, 2025
Posted by: Norm
I am satisfied with the picture. I am very disappointed that the TV has no hard sound output connection to my sound Sony model STR-DG710 sound system. I do not want to buy a sound bar as I have a sound system that works fine. I do have a Sony blue ray dvd that works just fine with the hdmi connection. I would like to connect my sound system.
Response from Samsung USBy Samsung Advisor, February 27, 2025
Hi Norm,
Thank you for your feedback on the DU7200 TV! Your TV offers 3 HDMI ports and is Bluetooth and Wi-fi capable. If your sound system requires an optical out port, you can utilize an HDMI to Optical Converter, which is available at most electronic stores!
I hope this helps! If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Thank you for your feedback on the DU7200 TV! Your TV offers 3 HDMI ports and is Bluetooth and Wi-fi capable. If your sound system requires an optical out port, you can utilize an HDMI to Optical Converter, which is available at most electronic stores!
I hope this helps! If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
3
No digital audio connection
on March 2, 2025
Posted by: Bobo
from Milwaukee Wisconsin
I am disappointed that I am not able to connect my ZVOX sound bar.
I would recommend this to a friend!
Features
3
Performance
4
Design
3
Value
4
Response from Samsung USBy Samsung Advisor, March 3, 2025
Hi Bobo,
Thank you for your feedback on the DU7200 TV! Your TV offers 3 HDMI ports and is Bluetooth and Wi-fi capable. If your sound system requires an optical out port, you can utilize an HDMI to Optical Converter, which is available at most electronic stores!
I hope this helps! If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Thanks for being a part of the Samsung family!
~ Samsung Advisor
Thank you for your feedback on the DU7200 TV! Your TV offers 3 HDMI ports and is Bluetooth and Wi-fi capable. If your sound system requires an optical out port, you can utilize an HDMI to Optical Converter, which is available at most electronic stores!
I hope this helps! If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Thanks for being a part of the Samsung family!
~ Samsung Advisor
Written by a customer while visiting Samsung US