Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,783 Reviews)
Rating breakdown 2,783 reviews
5 Stars
1,733
4 Stars
459
3 Stars
263
2 Stars
153
1 Star
175
78%of customers recommend this product.
(
1,013 out of
1,291)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
4
Picture great. Until it freezes.
on December 20, 2025
Posted by: RobCat1
from Missouri
Picture is excellent. HOWEVER after tv has been on awhile picture will sometimes freeze for about 15 seconds and then go to the page that has all the apps on it losing the program I am watching. I contacted Samsung about issue and they had me do a complete reboot and the problem is still not fixed.
Features
5
Performance
3
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Resolution, connectivity to SmartThings
on December 20, 2025
Posted by: Uncle Steve
from Sacramento, California
I’ve always been pleased with Samsung TVs and I have no regrets whatsoever purchasing the new model.
All the movies apps that are available Netflix prime TV and everything else comes in perfectly in Crystal clear and I also use Xfinity Internet, which is quite expensive but reliable and fast Internet.
All the movies apps that are available Netflix prime TV and everything else comes in perfectly in Crystal clear and I also use Xfinity Internet, which is quite expensive but reliable and fast Internet.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic clear picture!
on December 20, 2025
Posted by: Shabry
from California
The set up was so easy. The picture on this is so clear I was pleasantly surprised. I love how it has so many free channels that came with purchasing the Samsung. I would highly recommend purchasing.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV for Everything Needed In a TV
on December 20, 2025
Posted by: Ronald
from Menifee, CA
3/5 of my TV's are Samsung TV's and are the best. Connecting to Smart things and my other Samsung appliances and devices are flawless. Would change them the Samsung brand for anything else.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great features
on December 20, 2025
Posted by: Grandfather
The 65 inch screen is smaller, than my other 65 inch by a different brand. The volume has to be turned up to 40 if I want the TV loud.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
3
Value
4
Response from Samsung USBy Samsung Brand Ambassador, December 22, 2025
Grandfather:
Thank you for sharing your experience with low volume. There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
I hope this helps improve your audio experience. Should you need further assistance or have any questions, please contact Samsung Customer Support at
1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Ambassador
Thank you for sharing your experience with low volume. There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
I hope this helps improve your audio experience. Should you need further assistance or have any questions, please contact Samsung Customer Support at
1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture
on December 21, 2025
Posted by: JohnC
Picture is great, and the size is perfect for my bedroom.
Written by a customer while visiting Samsung US
Customer Rating
5
Picture quality
on December 21, 2025
Posted by: Mona
We are very happy with the quality and clarity of the picture with our Samsung TVs.
Written by a customer while visiting Samsung US
Customer Rating
4
This is one fantabulous tv.
on December 31, 2025
Posted by: Herman
[This review was collected as part of a promotion.] Finally broke down and bought a smart tv after years of going thru old analog tvs and converter boxes.Wow , what a difference. LOVE MY SAMSUNG TV. What a great picture and sound.
Value
4
Written by a customer while visiting Samsung US