Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,781 Reviews)
Rating breakdown 2,781 reviews
5 Stars
1,732
4 Stars
458
3 Stars
263
2 Stars
153
1 Star
175
78%of customers recommend this product.
(
1,013 out of
1,291)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
5
Great TV..
on December 5, 2025
Posted by: gabx
from Brooklyn, NY
I love the TV, nice, sharp picture, decent sound...
Written by a customer while visiting Samsung US
Customer Rating
5
I have everything Samsung-branded for my home
on December 5, 2025
Posted by: Anonymous
I have everything Samsung-branded for my home: kitchen appliances, cleaning supplies, electronics, phones, and more, because I love this brand and my personal experience has been the best.
Written by a customer while visiting Samsung US
Customer Rating
3
Great TV, Awful remote and search capabilities
on December 5, 2025
Posted by: LaLaB
from San Diego
Tv works great. The remote is maddening. Tv loves to say use the microphone on the remote; however, Samsung forgot to put a microphone on the remote. Samsung also forgot to put a spacebar on the search screen so it’s really fun trying to search things. Buy a new remote and it’s solved, but for the price of the tv, Samsung could have done much better.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
2
Value
3
Response from Samsung USBy Samsung Brand Ambassador, December 5, 2025
LaLaB:
Samsung remotes are designed to be convenient and useful, but we understand if you’d prefer to use a third-party remote, whether it’s a universal remote, a game controller, or something else! Whether you are replacing a lost remote or using an alternative remote to help reduce clutter, a third-party remote is a great option to use to control your Samsung TV. c
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Ambassador
Samsung remotes are designed to be convenient and useful, but we understand if you’d prefer to use a third-party remote, whether it’s a universal remote, a game controller, or something else! Whether you are replacing a lost remote or using an alternative remote to help reduce clutter, a third-party remote is a great option to use to control your Samsung TV. c
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
5
Great T.V.
on December 5, 2025
Posted by: Billy T
from Tarpon Springs Florida
I love This TV It Has A Great Picture And Easy To Use The Sound Is Awesome
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
GT Review
on December 5, 2025
Posted by: GenTa
I am satisfied with all Samsung products; however, I find their smartphones to be very expensive.
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect size
on December 5, 2025
Posted by: Momo
from Alton, IL
I purchased the TV as a Christmas present for myself. I love it. The colors are so vibrant and beautiful. It truly enhances your viewing experience. It offers everything you could want in a smart TV and was easy to set up and program. The size was an upgrade and is perfect for the space I have.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Lousy remote.
on December 6, 2025
Posted by: Piglet62
This\n TV is garbage through remote control. You have to move all around to get it to work. The\nMost of the time , it doesn't want to work at all. This is all very frustrating. The picture's clear TVS looks nice. Let's just 3 love, can't connect to the TV I even got a new remote and it's still won't come back.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
2
Response from Samsung USBy Samsung Brand Ambassador, December 8, 2025
Piglet62:
Thank you for reaching out and letting us know about the issues you are experiencing with your remote. Please try the following troubleshooting steps:
First, please remove the batteries from your remote and then hold the Power button for eight seconds to reset the remote. Then, reinsert the batteries and try to use the remote again.
Next, Check if the remote is sending an IR signal. Take either a digital camera or use the camera on your phone or tablet. Point the remote at the camera, and then press and hold the Power button on the remote. As you hold the button down, look at the camera's screen. If the remote is sending an IR signal, you will see a colored light coming from the remote control.
If you do not see the IR light, replace the batteries with fresh ones and try again. If you still do not see the IR light, then replace the remote.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Ambassador
Thank you for reaching out and letting us know about the issues you are experiencing with your remote. Please try the following troubleshooting steps:
First, please remove the batteries from your remote and then hold the Power button for eight seconds to reset the remote. Then, reinsert the batteries and try to use the remote again.
Next, Check if the remote is sending an IR signal. Take either a digital camera or use the camera on your phone or tablet. Point the remote at the camera, and then press and hold the Power button on the remote. As you hold the button down, look at the camera's screen. If the remote is sending an IR signal, you will see a colored light coming from the remote control.
If you do not see the IR light, replace the batteries with fresh ones and try again. If you still do not see the IR light, then replace the remote.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
4
Volume is not good
on December 6, 2025
Posted by: Uru79
I love the size and the picture but not a big fan of the sounds is very poor
Written by a customer while visiting Samsung US