Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,747 Reviews)
Rating breakdown 2,747 reviews
5 Stars
1,712
4 Stars
450
3 Stars
259
2 Stars
153
1 Star
173
78%of customers recommend this product.
(
1,002 out of
1,277)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
2
Disappointed
on November 21, 2025
Posted by: SABN2112
from Oklahoma
Slow processor. Don't recommend Samsung TV at least 2024 model.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
3
Response from Samsung USBy Samsung Brand Ambassador, November 24, 2025
SABN2112:
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU7200 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you are still experiencing issues, please give Samsung Customer Support a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
- Samsung Ambassador
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU7200 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you are still experiencing issues, please give Samsung Customer Support a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
- Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
5
Bedroom tv
on December 5, 2025
Posted by: Cliff
from Jacksonville NC
Television performance has been outstanding! I would highly recommend this set.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
TV won't turn off | Trapped in Smart TV
on December 5, 2025
Posted by: CraigC
I have two specific problems that annoy me very much:
1) The remote itself has no exit or return button for going back to my cable box when on Smart TV screen (my old Samsung had that). It can be done but now takes a few clicks -- that's REALLY inconvenient.
2) The TV keeps turning itself back on! After powering off with cable remote, the TV eventually comes back on??? I've never seen this before. Only the TV remote turns it off for good.
1) The remote itself has no exit or return button for going back to my cable box when on Smart TV screen (my old Samsung had that). It can be done but now takes a few clicks -- that's REALLY inconvenient.
2) The TV keeps turning itself back on! After powering off with cable remote, the TV eventually comes back on??? I've never seen this before. Only the TV remote turns it off for good.
Written by a customer while visiting Samsung US
Customer Rating
4
Solid budget option
on December 5, 2025
Posted by: Nate
from Annapolis, MD
It’s an affordable and quality tv. I didn’t realize before I bought it, but I wish it had an optical audio output. Needing to use an HDMI to connect to my audio system was annoying but otherwise zero complaints.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The picture is Chrystal Clear
on December 5, 2025
Posted by: Snow
We have three of them they were easy to hang on the wall and connecting components was very easy. I’m over 60 so sometimes it can be a challenge making connections.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
TV is not good
on December 5, 2025
Posted by: Master
Disconnects from WiFi every time you turn it off. NFL network app doesn’t work.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
2
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to Use & Easy on the Eyes
on December 5, 2025
Posted by: TheWatcher2
from Troy, NC
Amazing colors and intuitive menu. You can download all the apps you need to watch and personalize the menu. Surf the web, watch “Live TV”, play games or just do like me and scroll and never find something to watch because there is too much to choose from
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good features
on December 5, 2025
Posted by: Lurch
The TV is good in both sound and good picture quality
Written by a customer while visiting Samsung US