Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,747 Reviews)
Rating breakdown 2,747 reviews
5 Stars
1,712
4 Stars
450
3 Stars
259
2 Stars
153
1 Star
173
78%of customers recommend this product.
(
1,002 out of
1,277)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
4
Screen quality excellent -- viewer interface not
on November 20, 2025
Posted by: Vic2005
Picture quality is fine. However: home screen is overly cluttered and confusing, with too many promos. Remote is too minimal and difficult to figure out. I reverted to the remote for my previous Samsung TV and it worked much better.
Written by a customer while visiting Samsung US
Customer Rating
5
Love my TV!
on November 20, 2025
Posted by: SueC
The picture on my TV is very sharp and clear. The quality of the colors is amazing.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Connectivity
on November 20, 2025
Posted by: no nickname
from Pittsburgh, Pennsylvania 15213
I did not have a problem connecting anything to my new tv.
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Don’t buy samsung
on November 20, 2025
Posted by: Samsungsucks
after less than 3 years the picture on the left side of the screen went dark. The cost to repair it would have been more than I paid for the tv itself. I reached out to Samsung hoping for at least a discount on a new tv and got nothing. Do not ever buy anything Samsung. Terrible tvs and zero accountability.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy Samsung Brand Ambassador, November 24, 2025
Samsungsucks:
We appreciate you sharing your experience with the DU7200 TV. Your input is invaluable in our continuous pursuit of delivering the best in product and customer experience, and we'll be sure to pass this along to our internal teams.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Ambassador
We appreciate you sharing your experience with the DU7200 TV. Your input is invaluable in our continuous pursuit of delivering the best in product and customer experience, and we'll be sure to pass this along to our internal teams.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung TV
on November 20, 2025
Posted by: Love my television
from Charlotte NC
I love my crystal UHD!! It was the perfect buy and fits my space perfectly!!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Does the job
on November 20, 2025
Posted by: TV sports fan
from PA
Decent TV for the bedroom. Picture is good. Sound could be a bit better, but not a bad TV for the price.
I would recommend this to a friend!
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Samsung Brand Ambassador, November 24, 2025
TV sports fan:
Thank you for sharing your thoughts regarding the DU7200 TV’s sound quality. We recommend adjusting the Sound Settings to improve your experience. You can change the Sound Mode by going to Settings > All Settings> Sound > Sound Mode.
You can also customize the sound with Expert Settings by going to Settings > All Settings> Sound > Expert Settings.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Ambassador
Thank you for sharing your thoughts regarding the DU7200 TV’s sound quality. We recommend adjusting the Sound Settings to improve your experience. You can change the Sound Mode by going to Settings > All Settings> Sound > Sound Mode.
You can also customize the sound with Expert Settings by going to Settings > All Settings> Sound > Expert Settings.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
1
Already quit working
on November 20, 2025
Posted by: Wes Y
from Oklahoma City, Oklahoma
The tv already quit working. It makes a clicking noise and shuts off. Very disappointed in the quality of the TV. I believe it’s a control panel or processor issue. I would not buy another Samsung tv.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
4
Value
3
Response from Samsung USBy Samsung Brand Ambassador, November 24, 2025
Wes Y:
I’m very sorry for the difficulties you’ve experienced with your DU7200 TV. We completely understand your frustrations, and we are here to help.
Samsung stands behind the quality and performance of our TVs with a limited 1-year manufacturer’s warranty when purchased brand-new from an authorized dealer.
For further help with warranty service, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Ambassador
I’m very sorry for the difficulties you’ve experienced with your DU7200 TV. We completely understand your frustrations, and we are here to help.
Samsung stands behind the quality and performance of our TVs with a limited 1-year manufacturer’s warranty when purchased brand-new from an authorized dealer.
For further help with warranty service, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
~ Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
4
Great Picture
on November 20, 2025
Posted by: Harliah
I liked my 50" Class Crystal UHD CU7000 so much that I went out and bought the DU7200 for my bedroom. The picture is bright and the colors are clear. The audio is sufficient for my small room.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US