Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,749 Reviews)
Rating breakdown 2,749 reviews
5 Stars
1,712
4 Stars
452
3 Stars
259
2 Stars
153
1 Star
173
78%of customers recommend this product.
(
1,002 out of
1,277)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
5
65” TV
on May 22, 2025
Posted by: Wheeler
from New Jersey
Our son surprised us by buying the television. 65 inches!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Don’t buy- great pic but horrible sodtware
on May 30, 2025
Posted by: TomP
from Flotida
Picture quality of the 70” du7200 is pretty darn good especially in this price point….however the huge letdown is the garbage “Tizen” OS it’s saddled with. The interface is laggy…and sometimes it simply won’t respond only to decide to respond to all of the button presses at once. Removing the Samsung tv plus app seems to fix about half the issues…and that makes the UI tolerable-barely. It’s sad that a decent tv with decent sound is saddled with such a poor software system. Also the Alexa functionality is mediocre - Alexa devices can control power and volume, nothing more. That’s far from “compatible” in my book. Samsung dropped the ball with this OS system, and I can already see what future updates will quickly do to it. If I had it to do over again, I would not buy this tv at all. It’s simply too buggy. It feels like it’s an early beta test that should have been sent back for tweaking before being released.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
2
Response from Samsung USBy Samsung Advisor, May 30, 2025
Hi TomP,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU7200 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you are still experiencing issues, please give Samsung Customer Support a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU7200 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you are still experiencing issues, please give Samsung Customer Support a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
1
Be Aware of Samsung TV's
on July 31, 2025
Posted by: Dave
from Punta Gorda Fl 33982
BE AWARE OF SAMSUNG TV'S, You must, repeat Must have and maintain a Samsung Account to watch your TV, Everything you watch goes throw Samsung first then to you. Also if the Samsung Network goes down, you can not watch anything on your TV, NOTHING. So if your thinking about a Samsung TV, Just be aware of what you are agreeing to! BE AWARE!!!!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy Samsung Advisor, August 1, 2025
Hi Dave,
Thank you for your review and for sharing your concerns. A Samsung Account is required to access Smart Hub, which powers the core smart features of your TV - including app access (like Netflix and YouTube), service updates, and content personalization.
Without signing in and accepting the Terms and Conditions, your TV will function in a basic mode - supporting external devices (such as HDMI and over-the-air antenna), but streaming apps and Smart Hub services will be unavailable.
We understand this requirement may not be ideal for all users, but it’s necessary for full access to Samsung’s smart features and connected services.
If you need assistance creating or logging into a Samsung Account, we’re here to help. Please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat and additional support resources are also available through the Support link on our website.
~ Samsung Advisor
Thank you for your review and for sharing your concerns. A Samsung Account is required to access Smart Hub, which powers the core smart features of your TV - including app access (like Netflix and YouTube), service updates, and content personalization.
Without signing in and accepting the Terms and Conditions, your TV will function in a basic mode - supporting external devices (such as HDMI and over-the-air antenna), but streaming apps and Smart Hub services will be unavailable.
We understand this requirement may not be ideal for all users, but it’s necessary for full access to Samsung’s smart features and connected services.
If you need assistance creating or logging into a Samsung Account, we’re here to help. Please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat and additional support resources are also available through the Support link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
2
An okay TV
on August 1, 2025
Posted by: mystuff
from UT
An okay TV that doesn't get half the channels other TVs get. The remote has such a narrow range that it is a pain in the butt to try and watch because it's hard to switch channels.
No, I would not recommend this to a friend.
Response from Samsung USBy Samsung Brand Ambassador, August 1, 2025
mystuff:
Thank you for sharing your review of Samsung’s DU7200 TV. We’re sorry your experience didn’t match your expectations. Your feedback is very important to us as we continuously strive for best-in-class product and service.
Samsung remotes are designed to be convenient and useful, but we understand if you’d prefer to use a third-party remote, whether it’s a universal remote, a game controller, or something else! Whether you are replacing a lost remote or using an alternative remote to help reduce clutter, a third-party remote is a great option to use to control your Samsung TV.
If there’s anything we can ever help with, please do not hesitate to reach out. You can call us at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Ambassador
Thank you for sharing your review of Samsung’s DU7200 TV. We’re sorry your experience didn’t match your expectations. Your feedback is very important to us as we continuously strive for best-in-class product and service.
Samsung remotes are designed to be convenient and useful, but we understand if you’d prefer to use a third-party remote, whether it’s a universal remote, a game controller, or something else! Whether you are replacing a lost remote or using an alternative remote to help reduce clutter, a third-party remote is a great option to use to control your Samsung TV.
If there’s anything we can ever help with, please do not hesitate to reach out. You can call us at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
4
It has great features
on August 15, 2025
Posted by: Just us
We are senior adults and can’t hear the TV without turning it up so loud it is blasting throughout the house.
Written by a customer while visiting Samsung US
Customer Rating
1
DO NOT BUY
on November 6, 2025
Posted by: Nope
Basically have to unplug and plug back in almost every time for it to work, total junk remote is terrible
Response from Samsung USBy Samsung Brand Ambassador, November 6, 2025
Nope:
I’m very sorry for the difficulties you’ve experienced with your DU7200 TV. We completely understand your frustrations, and we are here to help.
Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution.
Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Samsung stands behind the quality and performance of our TVs with a limited 1-year manufacturer’s warranty when purchased brand-new from an authorized dealer.
- Samsung Ambassador
I’m very sorry for the difficulties you’ve experienced with your DU7200 TV. We completely understand your frustrations, and we are here to help.
Please contact Samsung Customer Support directly so that we can better investigate your issue and assist you towards a resolution.
Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Samsung stands behind the quality and performance of our TVs with a limited 1-year manufacturer’s warranty when purchased brand-new from an authorized dealer.
- Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
4
Has a thin bezel
on March 27, 2024
Posted by: Edtech
[This review was collected as part of a promotion.] I love the way it looks like a picture frame and hiw clear it looks with HD programs
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
So proud of my tv
on March 28, 2024
Posted by: Chocolatethunder
[This review was collected as part of a promotion.] I love entertaining with guest and they are in shock with the picture quality vivid colors
I continue to show off every time I have guests
I continue to show off every time I have guests
Value
5
Written by a customer while visiting Samsung US