Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,749 Reviews)
Rating breakdown 2,749 reviews
5 Stars
1,712
4 Stars
452
3 Stars
259
2 Stars
153
1 Star
173
78%of customers recommend this product.
(
1,002 out of
1,277)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
5
Great features and clear pictures
on November 5, 2025
Posted by: Me and me
I love my samsung tv’s, I have 6 Samsung’s in my home and enjoy every one, they are easy to set up have great clarity and have never had an issue. I will never buy anything but Samsung
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great tv
on November 6, 2025
Posted by: Angie
from Charlottesville va
Great tv! Clear bright picture! Would recommend highly!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
great
on November 6, 2025
Posted by: ddon
Gret pic. Always a Samsung consumer. Great reliable products.
Written by a customer while visiting Samsung US
Customer Rating
2
Not sure if I will be another Samsung
on November 6, 2025
Posted by: Lucky
For some reason I can’t control the volume on my tv something is wrong with it and I’m not sure if it’s my cable but the closer caption comes on when I turn the tv on and will not go off. I have 4 Samsungs and two of them suck!
Response from Samsung USBy Samsung Brand Ambassador, November 7, 2025
Lucky:
Thank you for sharing your experience with low volume. There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
I hope this helps improve your audio experience. Should you need further assistance or have any questions, please contact Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Ambassador
Thank you for sharing your experience with low volume. There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
I hope this helps improve your audio experience. Should you need further assistance or have any questions, please contact Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
4
Works well
on November 7, 2025
Posted by: John
TV works well and was relatively easy to set up. Picture is really good if you're directly in front, but colors wash out (especially faces) if you are watching from off to either side. Streaming works well and the interface is easy to use.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Display problems
on November 18, 2025
Posted by: Unseen
from Oregon
We have had a disappointment with this TV. Not even a year old and the display has a line running vertically across the screen blocking that portion of the screen. ☹️
We thought it would be as good as our old Samsung we’ve had for approximately 7 years.
We thought it would be as good as our old Samsung we’ve had for approximately 7 years.
No, I would not recommend this to a friend.
Response from Samsung USBy Samsung Brand Ambassador, November 18, 2025
Unseen:
Thank you for purchasing the Samsung DU7200 TV and for sharing your experience with your TV not displaying properly. You may want to try the following troubleshooting steps:
1. If any external devices are connected, check all input cable connections
2. If the issue persists, define exactly what is wrong with the display. For example, mosaics and blocks, multiple lines or white dots, fixed horizontal, or vertical lines.
3. Try changing channels using the remote control. Is the issue the same on all channels?
4. Press the Home button (looks like a house), select Connected Devices, and choose another input source. Is the issue the same on all sources?
5. If the same problem persists, run a diagnostic test. (Home > Menu > Settings > Support > Device Care > Self Diagnosis > Picture Test)
6. If the problem disappears during the test, check your TV signal (Home > Menu > Settings > Support > Device Care > Self Diagnosis > Signal Information) to check the signal strength. Signal strength must be more than 20 dB (more than 4 bars on the icon) for stable signal reception
Should your issue persist, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Ambassador
Thank you for purchasing the Samsung DU7200 TV and for sharing your experience with your TV not displaying properly. You may want to try the following troubleshooting steps:
1. If any external devices are connected, check all input cable connections
2. If the issue persists, define exactly what is wrong with the display. For example, mosaics and blocks, multiple lines or white dots, fixed horizontal, or vertical lines.
3. Try changing channels using the remote control. Is the issue the same on all channels?
4. Press the Home button (looks like a house), select Connected Devices, and choose another input source. Is the issue the same on all sources?
5. If the same problem persists, run a diagnostic test. (Home > Menu > Settings > Support > Device Care > Self Diagnosis > Picture Test)
6. If the problem disappears during the test, check your TV signal (Home > Menu > Settings > Support > Device Care > Self Diagnosis > Signal Information) to check the signal strength. Signal strength must be more than 20 dB (more than 4 bars on the icon) for stable signal reception
Should your issue persist, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
4
great pic and smart features lacking ports
on November 20, 2025
Posted by: JohnnyBravo2369
from St. Louis, MO
Well besides the tv having absolutely the best view possible, and clarity is by far the best I have and I own all Samsung TV's I am actually VERY disappointed in the fact that there are only 2 HDMI ports, and NO optical audio cable for the soundbar I bought to go with it. Could honestly have 1 more HDMI, Audio Optical port, and a USB port. truly sad its not included.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
THE WORST TV.
on November 20, 2025
Posted by: Tv goes back on at night
I bought my Samsung Smaet tv last year.and I am having so many issues with it.connection to WiFi is having issues all the time.for a week the TV would not turn off.at night sounds wierd but is a issue.i have to unplug the TV everynight.then plug it in the next day.
It kicks me off the channel im watching.have to reboot and factory set my TV at least 2 times.a.month.going back to A new Roku tv.
It kicks me off the channel im watching.have to reboot and factory set my TV at least 2 times.a.month.going back to A new Roku tv.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Samsung Brand Ambassador, November 24, 2025
Tv goes back on at night:
Thanks for sharing your experience. I'm sorry that your experience fell short of expectations.
The DU7200 TV is backed with a limited 1-year Manufacturer’s Warranty when purchased brand-new from an authorized dealer. Please give us a call so we can better support you with this issue.
Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
We look forward to hearing from you soon.
~ Samsung Ambassador
Thanks for sharing your experience. I'm sorry that your experience fell short of expectations.
The DU7200 TV is backed with a limited 1-year Manufacturer’s Warranty when purchased brand-new from an authorized dealer. Please give us a call so we can better support you with this issue.
Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
We look forward to hearing from you soon.
~ Samsung Ambassador
Written by a customer while visiting Samsung US