Customer reviews from Samsung US
Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Average customer rating
4.2
(2,749 Reviews)
Rating breakdown 2,749 reviews
5 Stars
1,712
4 Stars
452
3 Stars
259
2 Stars
153
1 Star
173
78%of customers recommend this product.
(
1,002 out of
1,277)
Customer Reviews for Samsung - UN75DU7200B 75 inch Class Crystal Series LED 4K UHD Smart TV
Customer Rating
5
Nice picture
on November 5, 2025
Posted by: Jackie
I really enjoy my TV nice picture love samsung products never been disappointed
Written by a customer while visiting Samsung US
Customer Rating
3
It's fine
on November 5, 2025
Posted by: jimstin
from Southeast Michigan
The connectivity is fine, very easy to hook up. The processor is fine, it works as expected. However, we have had this item for almost a year and still cannot adjust the display to view dark scenes. It's very aggravating as we watch a lot of movies dark content. We feel this is a product issue as we have been trying to correct the issue for so long.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
5
Response from Samsung USBy Samsung Brand Ambassador, November 6, 2025
jimstin:
Thank you for sharing your thoughts on the picture quality of your DU7200 TV. I have a few recommendations that may improve your visual experience:
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Ambassador
Thank you for sharing your thoughts on the picture quality of your DU7200 TV. I have a few recommendations that may improve your visual experience:
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
3
Black Line down the middle
on November 5, 2025
Posted by: dianalujan9
i have had my TV less than a year and there is a black line down the middle of my tv.
Response from Samsung USBy Samsung Brand Ambassador, November 6, 2025
dianalujan9:
It’s unfortunate to hear about your experience with Samsung’s DU7200 TV.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
We hope to hear from you soon.
- Samsung Ambassador
It’s unfortunate to hear about your experience with Samsung’s DU7200 TV.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty on Samsung's website. Go to Support (upper right corner) and select Warranty information. This will allow you to search for your product and view the full details of the included warranty.
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
We hope to hear from you soon.
- Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
5
Great features!
on November 5, 2025
Posted by: Wally
Picture quality is excellent and the built in cloud gaming eliminates the need for an expensive video game set up.
Written by a customer while visiting Samsung US
Customer Rating
4
Good set for a reasonable price
on November 5, 2025
Posted by: Haug
from East coast Florida
Nice picture but lousy remote often non responsive even with brand new batteries
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great quality
on November 5, 2025
Posted by: Adinam
from Hamden CT
Awesome quality. Great display, impeccable resolution. Super fast Connectivity
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good picture, but have to recycle power often.
on November 5, 2025
Posted by: Royce
Good picture quality. Often resets back to default settings. Installing apps are hit and miss. Some glitches in the program.
Response from Samsung USBy Samsung Brand Ambassador, November 6, 2025
Royce:
Thank you for reaching out and letting us know about the issues you are experiencing with your DU7200 TV not saving your sound/volume settings. Please ensure that your TV is in Home Mode by going to Settings> All Settings >General & Privacy System> Manager Usage Mode> Home Mode.
If you continue to have issues, please give us a call at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/
~ Samsung Ambassador
Thank you for reaching out and letting us know about the issues you are experiencing with your DU7200 TV not saving your sound/volume settings. Please ensure that your TV is in Home Mode by going to Settings> All Settings >General & Privacy System> Manager Usage Mode> Home Mode.
If you continue to have issues, please give us a call at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/
~ Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV for Everyday Use
on November 5, 2025
Posted by: Thomas A
from Florida
Excellent picture quality and easy setup. Great value for the price, very happy with the purchase!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US